CONNECTION:
The cash registers are connected directly to the router using a network cable. Afterwards, connect the device to the same internet network to which the cash register is connected.
COMPATIBLE MODELS:
The following Partner cash register models do not require driver installation and are fully integrated with Ebriza:
Partner 200
Partner 600
CONFIGURATION:
To access and configure the printer settings, follow the steps below:
Press the MENU button on the cash register.
Use the arrows to navigate to PROGRAMMING. Press Total.
Enter the password when prompted (the default for Partner 200 is 0000).
Use the arrows to navigate to ETHERNET PARAMETERS. Press Total.
To enable a dynamic IP, set DHCP to YES. Press Total.
Press the C button on the cash register to put it into sales mode (the display should show Operator: 1 or the cash register’s IP address and time).
Important: To activate sales mode, you must press the C button on the cash register so that the display shows Operator: 1 or the IP address and time.
INSTALLATION:
From the bottom of the application, select Devices.
In the upper-left section, you will find Printers and peripherals.
2. Click on “Add peripheral” in the upper-right corner.
3. Select the model you want to install.
4. The application will search for the printer on the network using its IP address.
5. Once it is detected, click on the displayed result, which should be the IP address of the fiscal printer
6. Name the printer and select the rooms (if you have multiple fiscal printers), then save the changes.
Frequently Asked Questions:
Q: Can I modify the word "ebriza" or other text on the fiscal receipt?
A: Fiscal receipts cannot be modified — their format is legally regulated. Customizations (free text, logos, etc.) are possible only on non-fiscal receipts (bills, order tickets) emitted on the non-fiscal printer — see non-fiscal receipt settings.
Q: I want to move the tip from VAT C to VAT E. Where do I change this?
A: The VAT letter for TIP must be changed directly on the cash register, not in Ebriza. Reason: Ebriza transmits VAT rates to the cash register as numbers (1, 2, 3...), not letters (A, B, C...). Contact your cash register supplier for the specific steps on your model.
Q: I don't see any "payment 10" in my account settings. Where does it come from?
A: "Plata10" is a payment method configurable directly on the Partner 200 cash register — not in Ebriza. The device allows defining multiple payment methods (card, cash, voucher, etc.), each with a custom name. "Plata10" is most likely the 10th payment slot on the register's list, often associated with "Other payment methods". To view or change it, access the cash register menu or contact your supplier.
Î: Products have the correct VAT rate in Ebriza, but on the fiscal receipt they appear with a different rate (for example, products with 11% appear with 0%). Why?
R: For Partner cash registers, Ebriza does not send the VAT rate letter (A, B, C, D) or the percentage itself, but rather the department number — meaning the position that the respective percentage has in the list of VAT rates saved in Ebriza for that cash register. The first value in the list corresponds to department 1 on the cash register (VAT A), the second to department 2 (VAT B), and so on.
You can find the list in POS: Devices → Printers and peripherals, then click on the cash register. These are the “Department percentage” fields.
If the order or values in this list no longer match those actually programmed on the cash register — typically after the cash register has been reprogrammed, for example following a change in VAT rates — the receipt lines are sent to the wrong department. The receipt is printed, but the products appear under the wrong VAT letter. On the Z report, one VAT letter remains at 0.00, while its amounts are added to another VAT category. Ebriza does not automatically reread the list from the cash register, so after any reprogramming of the cash register, the list must be updated manually.
This is why everything may appear correct when checked individually: the product VAT rate, Account Settings → Company → VAT Groups, and the cash register configuration are each correct. The mismatch can only be identified by comparing the list in Ebriza with the VAT rates programmed on the cash register.
How to check and correct it:
Issue an X or Z report from the cash register. The VAT rates programmed on the device can only be seen there.
In POS, go to Devices → Printers and peripherals, then click on the cash register.
Compare the “Department percentage” fields, position by position, with the VAT rates shown on the X or Z report.
Enter the values exactly as they appear on the report, in the same order, and save. Alternatively, reinstall the cash register in POS so that the printer is configured again.
Until this is corrected, every new receipt will continue to be sent with the wrong VAT rate. Receipts that have already been issued cannot be modified. Do not change the VAT rate of the products just to make the receipt look correct — the product VAT rate is correct; the problem is the department position sent to the cash register.
With Datecs cash registers, this situation does not occur: the application asks the device for the list of active VAT rates before printing. If a VAT rate is not programmed on the device, the receipt is rejected (“VAT not found on printer” or “BON ANULAT”) rather than being printed with a different VAT rate.
Q: The fiscal printer is issuing voided (reversed) receipts. Why, and what should I do?
A: The device actually prints the paper, but the receipt is marked VOIDED / REVERSED instead of being a normal fiscal receipt. On Partner fiscal printers, there are three possible causes. Check them in the order below.
The VAT rates programmed on the fiscal printer do not match those set for the products in Ebriza. How to recognize it: it happens repeatedly with the same products, regardless of how large the receipt is. What to do: the verification and correction steps are in the article “How do I set VAT rates on a Partner fiscal printer?”
Too many products on the fiscal receipt. A Partner fiscal printer does not accept a receipt with more than 120 lines; above this limit, the receipt is not fiscalized. How to recognize it: it only happens with long receipts containing many products — smaller receipts work normally, and if you reprint the receipt, it prints correctly. What to do: split the sale into two fiscal receipts.
The message “Battery discharged” appears on the fiscal printer display. How to recognize it: the message is shown directly on the display, and the receipts are voided regardless of how many products they contain. What to do: see the next question.
Before deciding which cause applies, check two things — these are things only you can see on-site:
Does it happen with all receipts or only with long receipts containing many products? If you reprint the receipt, does it print correctly?
What message appears on the fiscal printer display at that moment — does it show “Battery discharged”?
Q: “Battery discharged” appears on the fiscal printer display and the receipts are voided. Do I need to call the service provider?
A: Not as a first step. The correct order is:
Connect the fiscal printer to the charger / power outlet and leave it connected. In most cases, the message disappears and the receipts print normally — the battery was simply discharged.
Only if the message persists after the device has been left connected, contact the supplier or authorized fiscal printer service center to have the internal battery checked or replaced.
Do not assume that the internal battery is defective. Going to a service center for something that can be solved simply by plugging in the charger means unnecessary time and costs.
[tags: fiscal printer, partner, how to install a Partner printer, cash register, how to add it in Ebriza, how to connect the cash register to the application, configuration]