From the POS, go to Devices and from the three dots on the right side of the printer, select “Z Report.”
It will open a new modal where you’ll see the data recorded in Ebriza at the top. At the bottom, you’ll see the data recorded on the fiscal register. It’s important that the receipts from Ebriza and those from the fiscal register match exactly.
Important: The Z report must always be issued from Ebriza
Issue the Z report from the Ebriza application, by following the path above (Devices → Cash Register → Z Report → Print Z). Do not issue it manually, from the cash register keypad, or from the cash register menu.
A Z report issued directly from the cash register closes the fiscal day without Ebriza being aware of it. As a result, no Z report is recorded in Ebriza for that day, and when you want to compare the amounts on the Z report with the amounts recorded in Ebriza, there will be no corresponding Z report in Ebriza to compare them against.
When you issue the Z report from Ebriza, the same fiscal day is closed on the same cash register, and the totals are also recorded in Ebriza.
Frequently Asked Questions:
Q: Why is there a difference between the Z report totals from my cash register and the sales report in Ebriza?
A: Differences arise from two main causes:
1. Tips — Ebriza sales reports do NOT include tips (tips aren't sales, just receipts). The cash register DOES include tips in its Z totals. For an accurate match, use the "Total POS Receipts" or "Payment Methods and Cash Registers" reports (Reports → Sales menu) — these include tips.
2. Unprinted receipts — If communication between the cash register and Ebriza broke for some period, you'll see in the Z modal how many receipts remained red. A 16 RON difference = one 16 RON receipt that wasn't printed. Check the Receipts menu and reprint red receipts before issuing Z.
Q: Why does the Z report on my Partner 200 / Datecs show a higher total than Ebriza?
A: A higher total on the Z report means that an extra fiscal receipt was numbered on the cash register compared to the orders in Ebriza. In most cases, this happens because the same receipt was printed twice: there is only one order in Ebriza, but two fiscal receipts were printed for that order.
Compare the Z report with the "Total Receipts" or "Payment Methods and Cash Registers" report in Ebriza to confirm the discrepancy.
For the receipt that cannot be found in Ebriza, prepare a cancellation report manually and keep it attached to the Z report for that day.
Important: Do NOT cancel the order from Administration → Sales. That order has already been recorded correctly, and canceling it would double the discrepancy.
In this situation, the cancellation exists only on paper, through the manually prepared cancellation report.
Q: Why does the Z from the cash register show a lower total than Ebriza sales?
A: A lower total on Z means receipts that were NOT printed on the cash register. Check the Receipts menu for any with a red icon and reprint them before issuing the Z report.
Q: I didn't issue the Z report yesterday and today I can't issue receipts. What do I do? A: Fiscal receipts can't be issued if Z wasn't emitted in the last 24 hours. Steps:
1. Go to Printers and Devices (or Devices in POS NEXT)
2. Long-press the cash register and select Z Report
3. In the modal, select the date and time of the last Z issued on the cash register
4. After issuing Z for the previous day, you can continue with the current day's receipts.
Q: I work shifts with a night program (past midnight). When do Iissue the Z report?
A: The Z report is issued at the end of the last shift of the fiscal day, even if that ends after midnight. The fiscal day starts when a Z is issued and ends at the next Z — it is NOT tied to 00:00. Don't issue Z at midnight if you have more sales afterwards; wait until the shift ends. Important: Issuing Z does not close open tables in POS. Tables marked green remain open for the next shift.
Q: Can I verify from Ebriza whether a fiscal receipt was registered with ANAF (the Romanian tax authority)?
A: No. Fiscal receipts issued through Ebriza are NOT automatically transmitted
to ANAF — transmission happens directly from the cash register. To verify, contact your cash register supplier or accountant.
Q: I get an SPV error when sending Z reports to ANAF. How do I fix it?
A: Z reports are transmitted to ANAF directly from the cash register, not from Ebriza. From Ebriza you only have the option to print Z. For SPV errors, contact your cash register supplier.
Q: Before issuing the Z report, do I need to withdraw cash from the drawer?
A: Yes. Before Z, withdraw the float amount you added at the start of the shift for giving change. This withdrawal is manually recorded in the Cash Register so that the cash balance matches. See "Adding a cash payment in the Cash Register from the Ebriza POS NEXT" for steps.
Q: I opened the Z Report and I see a warning that says "The fiscal printer did not answer during validation." What does it mean and what do I do?
R: It means the app could not reach the fiscal printer at the moment the Z Report screen opened (the initial check failed). The modal still opens, but only the Ebriza-side numbers are shown — the cash-register numbers are hidden because they could not be read. The Print Z button stays enabled and you can still try to issue the Z: the app retries the connection at print time.
Recommended steps:
1. Tap Print Z — if the cash register has become reachable again in the meantime, the report is issued normally.
2. If printing fails with "The device ... is offline", check the cash-register connection (see the article "Troubleshooting Fiscal Printer Connection with Ebriza
Q: When I try to issue the Z Report I get the message "The fiscal printer ... has an unclosed receipt. Close or cancel the receipt on the ECR device before running the Z Report." What do I do?
A:The cash register has a fiscal receipt that was started but has not been closed. The Z Report cannot be issued until that receipt is finalized or cancelled directly on the cash register (not from the app).
Steps:
Go to the cash register and close or cancel the receipt that was left open (if unsure how, check the cash-register manual or contact your supplier).
From the app, retry the Z Report: Devices → the three dots on the right of the printer → Z Report → Print Z
Q: A fiscal receipt number appears on the Z report but cannot be found in Ebriza. What should I do about the discrepancy?
A: Prepare a cancellation report manually and keep it attached to the Z report for that day. That's all—no action is required in the application.
Important: If a fiscal receipt number is missing from Ebriza, never cancel an order from Administration → Sales, as doing so would double the discrepancy.
The reason for the discrepancy is that there is only one order in Ebriza, but two fiscal receipts were printed for that order.
Q: My fiscal cash register gives me an error when printing a receipt and asks for a Z report. What does this mean?
A: This means that the fiscal day must be closed before you can issue any more receipts. There are exactly two possible causes:
The Z report for the current day has not been issued yet, or
More than 24 hours have passed since the last Z report.
In both cases, the solution is the same: issue the Z report from Ebriza, by going to Devices → Cash Register → Z Report → Print Z. After the Z report is issued, the cash register will print receipts normally again.
However, if the Z report itself returns an error and cannot be issued from Ebriza either, the problem is with the cash register. See the article “Troubleshooting Cash Register Connection Issues with Ebriza POS / Ebriza POS NEXT” and, if the error persists, contact the authorized service provider for your cash register.
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