From the POS, go to Devices and from the three dots on the right side of the printer, select “Z Report.”
It will open a new modal where you’ll see the data recorded in Ebriza at the top. At the bottom, you’ll see the data recorded on the fiscal register. It’s important that the receipts from Ebriza and those from the fiscal register match exactly.
If you see the message “We identified a different number of receipts issued between Ebriza and the fiscal cash register” or “We identified N open tables for which no fiscal receipt was issued”, these are only warnings. They do not block the Z report in any way: you can click Print Z immediately, and the fiscal day will close normally. You can check the difference afterward, using the printed Z report and the explanations in the frequently asked questions below.
Important: closing the day (current Z report) is done from Ebriza
When you close the day, print the Z report from the Ebriza application, using the path above (Devices - cash register - Z Report - Print Z). Do not print it manually, from the keyboard or from the cash register menu. A Z report printed directly from the cash register closes the fiscal day without Ebriza knowing about it: no Z report is recorded in Ebriza for that day, and when you want to compare the amounts on the Z report with the amounts in Ebriza, you will have nothing to compare them against. When you print it from Ebriza, the same fiscal day is closed on the same cash register, and the totals remain recorded.
This rule applies to the current Z report, the one you use to close the day. An older Z report or a copy of one that has already been printed cannot be obtained from Ebriza — see the question “How do I get an older Z report...” below.
This screen also displays an informational line, “Last Z printed on this cash register: <date>”. This is only informational, so you know when the last fiscal day was closed — it does not ask you to select a date. The Z Report screen has no date or time selector: it shows the totals for the current period and has a single button, Print Z.
Fiscal receipts cannot be issued if the Z report has not been issued within the last 24 hours. Print the Z report now from Devices - the three dots next to the cash register - Z Report - Print Z, and you will be able to continue issuing receipts.
A Z report generated directly from the cash register closes the fiscal day without Ebriza knowing about it: for that day, no Z report remains recorded in Ebriza. This does not mean that anything went wrong or that the sales were not recorded — the receipts remain available under Administration → Sales, and the printed Z report remains valid. It simply means that Ebriza no longer has the cash register totals displayed alongside its own, as you see them in the Z Report modal, so the comparison will have to be done manually, between the printed Z report and the sales reports (see the question “How do I correctly compare a Z report with sales in Ebriza?”). When you generate it from Ebriza, the same fiscal day is closed on the same cash register, and the totals are also recorded in Ebriza.
Frequently Asked Questions:
Q: Why is there a difference between the Z report totals from my cash register and the sales report in Ebriza?
A: Differences arise from two main causes:
1. Tips — Ebriza sales reports do NOT include tips (tips aren't sales, just receipts). The cash register DOES include tips in its Z totals. For an accurate match, use the "Total POS Receipts" or "Payment Methods and Cash Registers" reports (Reports → Sales menu) — these include tips.
2. Unprinted receipts — If communication between the cash register and Ebriza broke for some period, you'll see in the Z modal how many receipts remained red. A 16 RON difference = one 16 RON receipt that wasn't printed. Check the Receipts menu and reprint red receipts before issuing Z.
Q: Why does the Z report on my Partner 200 / Datecs show a higher total than Ebriza?
A: A higher amount on the Z report means that fiscal receipts were printed on the cash register but are no longer included by Ebriza in the day's sales. There are two causes, with the first being the most common:
Fiscal receipts that were later canceled in Ebriza. The receipt was printed on the cash register, so the cash register included it in the day's Z report, and the order was subsequently canceled from Administration → Sales. Canceling the order in Ebriza does not and cannot remove anything from the cash register's fiscal memory, and all sales reports in Ebriza exclude canceled orders. Therefore, the Z report is higher by exactly the value of the canceled receipts. Nothing is broken: both the cash register and the data in Ebriza are correct, and the difference is normal and expected after a cancellation. To check: in Administration → Sales, find the relevant day and filter by Status: Canceled — the total value of the canceled orders should match the difference. The supporting document is the cancellation report automatically generated by Ebriza when the cancellation is made. Keep it attached to the Z report for that day (it can be reprinted at any time — see the article “Reprinting Cancellation Reports”). You do not need to do anything else in the app, and nothing needs to be recalculated.
A fiscal receipt that does not appear in Ebriza at all — most commonly because the same receipt was printed twice: Ebriza has a single order, but two fiscal receipts were printed for it. For that receipt, manually prepare a cancellation report and keep it attached to the Z report for that day.
Compare the Z report with the “Total Payments” or “Payment Methods and Cash Registers” report in Ebriza to confirm the difference.
Important, in both cases: DO NOT cancel another order from Administration → Sales to “cover” the difference — that order is already correctly recorded, and canceling it would double the difference.
Receipts canceled after fiscalization — if a receipt was printed on the cash register and the order was then canceled from Administration → Sales, the cash register keeps it in the Z total, while Ebriza no longer includes it in sales. See the question “Why does the Z report on Partner 200 / Datecs show a higher amount than the total in Ebriza?” below.
Q: Why does the Z from the cash register show a lower total than Ebriza sales?
A: A lower total on Z means receipts that were NOT printed on the cash register. Check the Receipts menu for any with a red icon and reprint them before issuing the Z report.
Q: How do I correctly compare a Z report with sales in Ebriza?
A: Before concluding that there is a discrepancy, make sure that the two figures refer to exactly the same thing. A Z report belongs to a single cash register, at a single location, for a single fiscal period. Check the following, one by one:
Location. If you have multiple locations, filter the reports under Administration → Reports → Sales by the location from which the Z report originates. The total for another location, or the total for the entire account, cannot be expected to match.
Cash register. A location can have multiple cash registers, and each one generates its own Z report. On the same day, there may therefore be two or more Z reports at the same location. Compare each Z report only with the receipts printed on that specific cash register — the cash register series appears on each order, under Administration → Sales, next to the fiscal receipt number.
Period. The fiscal period starts with the previous Z report and ends with the Z report you are comparing; it is not the calendar day. If you work after midnight, a single Z report may contain receipts from two calendar days, while a single calendar day may contain two Z reports.
What should be included in the comparison. Do not compare the Z report with the total daily sales: that total also includes orders that were not fiscalized on that cash register — invoices, delivery orders, receipts printed on another cash register — which the Z report cannot contain.
VAT rates. The Z report displays totals by VAT rate. Compare each VAT rate separately, not just the overall total: this allows you to immediately see which rate has a discrepancy, instead of being left with a single unexplained amount.
Only after the location, cash register, and period match can any remaining discrepancy be considered real — and its causes are covered in the questions below: tips, receipts that were not printed, receipts cancelled after fiscalization, or the same receipt being printed twice. Usually, the discrepancy can be fully explained by a few identifiable receipts rather than by a calculation error.
Q: I didn't issue the Z report yesterday and today I can't issue receipts. What do I do? A: Fiscal receipts cannot be issued if the Z report has not been issued within the last 24 hours. Print the Z report now from Devices - the three dots next to the cash register - Z Report - Print Z, and you will be able to continue issuing receipts.
Please note: The Z report you print now closes the remaining open fiscal period, including everything that has been sold since the last Z report. A separate Z report dated for the previous day is not issued — in Ebriza, you cannot select a past day for which to issue a Z report.
Q: I work shifts with a night program (past midnight). When do Iissue the Z report?
A: The Z report is issued at the end of the last shift of the fiscal day, even if that ends after midnight. The fiscal day starts when a Z is issued and ends at the next Z — it is NOT tied to 00:00. Don't issue Z at midnight if you have more sales afterwards; wait until the shift ends. Important: Issuing Z does not close open tables in POS. Tables marked green remain open for the next shift.
Q: Can I verify from Ebriza whether a fiscal receipt was registered with ANAF (the Romanian tax authority)?
A: No. Fiscal receipts issued through Ebriza are NOT automatically transmitted
to ANAF — transmission happens directly from the cash register. To verify, contact your cash register supplier or accountant.
Q: I get an SPV error when sending Z reports to ANAF. How do I fix it?
A: Z reports are transmitted to ANAF directly from the cash register, not from Ebriza. From Ebriza you only have the option to print Z. For SPV errors, contact your cash register supplier.
Q: Before issuing the Z report, do I need to withdraw cash from the drawer?
A: Yes. Before Z, withdraw the float amount you added at the start of the shift for giving change. This withdrawal is manually recorded in the Cash Register so that the cash balance matches. See "Adding a cash payment in the Cash Register from the Ebriza POS NEXT" for steps.
Q: I opened the Z Report and I see a warning that says "The fiscal printer did not answer during validation." What does it mean and what do I do?
R: It means the app could not reach the fiscal printer at the moment the Z Report screen opened (the initial check failed). The modal still opens, but only the Ebriza-side numbers are shown — the cash-register numbers are hidden because they could not be read. The Print Z button stays enabled and you can still try to issue the Z: the app retries the connection at print time.
Recommended steps:
1. Tap Print Z — if the cash register has become reachable again in the meantime, the report is issued normally.
2. If printing fails with "The device ... is offline", check the cash-register connection (see the article "Troubleshooting Fiscal Printer Connection with Ebriza
Q: When I try to issue the Z Report I get the message "The fiscal printer ... has an unclosed receipt. Close or cancel the receipt on the ECR device before running the Z Report." What do I do?
A:The cash register has a fiscal receipt that was started but has not been closed. The Z Report cannot be issued until that receipt is finalized or cancelled directly on the cash register (not from the app).
Steps:
Go to the cash register and close or cancel the receipt that was left open (if unsure how, check the cash-register manual or contact your supplier).
From the app, retry the Z Report: Devices → the three dots on the right of the printer → Z Report → Print Z
Q: A fiscal receipt number appears on the Z report but cannot be found in Ebriza. What should I do about the discrepancy?
A: Prepare a cancellation report manually and keep it attached to the Z report for that day. That's all—no action is required in the application.
Important: If a fiscal receipt number is missing from Ebriza, never cancel an order from Administration → Sales, as doing so would double the discrepancy.
The reason for the discrepancy is that there is only one order in Ebriza, but two fiscal receipts were printed for that order.
Q: My fiscal cash register gives me an error when printing a receipt and asks for a Z report. What does this mean?
A: This means that the fiscal day must be closed before you can issue any more receipts. There are exactly two possible causes:
The Z report for the current day has not been issued yet, or
More than 24 hours have passed since the last Z report.
In both cases, the solution is the same: issue the Z report from Ebriza, by going to Devices → Cash Register → Z Report → Print Z. After the Z report is issued, the cash register will print receipts normally again.
However, if the Z report itself returns an error and cannot be issued from Ebriza either, the problem is with the cash register. See the article “Troubleshooting Cash Register Connection Issues with Ebriza POS / Ebriza POS NEXT” and, if the error persists, contact the authorized service provider for your cash register.
Q: How do I get an older Z report for a previous day? Or how do I reprint a Z report that I have already printed once?
A: Ebriza only issues the current Z report, for sales from the open fiscal period (up to the last 24 hours). The app has no option to select a past day, no reprint, copy, or duplicate of an already issued Z report, and no Z report history from which you can print. A Z report cannot be reissued.
For an older Z report or a copy of one that has already been issued, use the cash register — the device stores the reports in its fiscal memory / electronic journal — or contact the device supplier or an authorized service provider, who can extract them.
Q: I need the monthly report for ANAF, the one that is downloaded from the fiscal cash register. Do I get it from Ebriza?
A: No, and it is not the same as the Z report. The Z report is the fiscal day closing report, a daily report that is generated from Ebriza. The monthly report that you submit to ANAF is downloaded directly from the fiscal cash register menu and saved onto a USB stick inserted into the device — it is not generated from Ebriza in any way. The steps vary depending on the cash register model, so you can find them in the device's manual or ask your supplier or authorized service provider. See the article “The Monthly ANAF Report Is Downloaded from the Fiscal Cash Register, Not from Ebriza.”
Q: I don't see any line for the tip on the Z report. Does that mean it wasn't recorded?
A: No. The Z report does not have a separate “Tip” line. The tip is a receipt line like any other, with its own VAT rate, so on the Z report it is included in the total for the department / VAT letter it is mapped to. If the receipts containing tips were fiscalized normally, the amount is already included in the Z report totals; it simply does not appear as a separate line. To see the tip as a separate amount, use the “Tips” and “Tips by payment methods and users” reports under Administration -> Reports -> Sales category. For more details, see the article “Everything About Tips [Ebriza POS NEXT]”.
Q: I see the message “We identified a different number of receipts issued between Ebriza and the fiscal cash register.” Can I still print the Z report?
A: Yes, you can print it immediately. The message is only a warning and does not restrict the Z report from being issued in any way. You do not need to find, delete, or correct anything beforehand: click Print Z, and the fiscal day will close normally, as usual. The same applies to the message about open tables — it is informational and does not prevent the Z report from being issued.
Why does this appear? Before printing the Z report, the application reads the X report from the fiscal cash register, meaning the receipts printed during the currently open fiscal period, and compares it with the receipts recorded in Ebriza for the same device and the same Z number. If the two receipt counts do not match, this message appears. It is an informational comparison between the two sources, not a validation that blocks anything.
What should you do about the difference? After issuing the Z report, compare the printed Z report with the data in Ebriza. The most common causes and what to do in each case are explained in the questions below: a fiscal receipt was issued and then canceled from Administration - Sales, the same receipt was printed twice on the fiscal cash register for a single order in Ebriza, or receipts recorded in Ebriza were never printed on the fiscal cash register (these are marked in red in the Receipts menu).
Attention: Do not confuse this message with situations that actually prevent the Z report from being issued. If the application tells you that there is an open receipt on the fiscal cash register, the Z report cannot be issued until that receipt is closed or canceled on the fiscal cash register — see the dedicated question below.
Q: The Z report failed with an error, but the receipt paper was printed from the fiscal cash register. Should I print it again?
A: No, not before checking. When the fiscal cash register prints a long Z report, it only responds to the application after it has finished printing. If the response does not arrive in time, the application may show an error — for example, “you are not connected to a working printer” or a “Timeout” message — even though the Z report was printed and the fiscal day was closed on the device.
Steps:
Check the paper roll of the fiscal cash register. If the Z report was printed, the fiscal day is already closed. Do not click Print Z again — a second Z report would close another, empty fiscal day.
If nothing was printed on paper, you can safely click Print Z again.
Ebriza does not record a Z report that failed, so the “Last Z printed on this fiscal cash register” line may still show an older date even though the fiscal day was closed on the device. Use the printed report to compare the payments.
The application waits up to approximately 100 seconds for a response from the fiscal cash register when issuing a Z report because printing can take longer on a day with many receipts. Let it finish and do not click Print Z multiple times.
This situation is different from the “Device ... is disconnected from the network” error mentioned above: in that case, the command did not reach the fiscal cash register, so retrying is safe.
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