Do you have a Zebra scanner or a Zebra label printer? Zebra is a brand, and it makes two different devices used with Ebriza, which are installed in completely different ways:
the Zebra label printer (this article) — connects by LAN cable to your local network and is added in Ebriza from the Devices menu; it prints product labels;
the Zebra barcode scanner (for example the DS2278) — pairs over Bluetooth from the iPad's Settings, is not added in Ebriza and does not appear in the device list; it is used to add products to a bill by scanning.
If you have a scanner, go to the article "How to set up a barcode scanner with Ebriza POS NEXT?".
Before connecting the printer to Ebriza, you need to make sure you’ve completed all the setup steps from the printer’s manual, and—very important—you’ve configured the label size you’re going to use.
You can do this with the Zebra Printer Setup Utility mobile app, which you can download on your phone from the App Store.
Media Settings – set the label width and length, which you’ll find on the label roll.
Change the measurement unit from inches to mm in App Settings.
IMPORTANT
The Zebra label printer works on iPads running iOS 16 or later, including iOS 17, 18, and 26, starting with version 1.24.8 of the Ebriza POS NEXT app. Update the app from the App Store.
If you previously received information that the printer only works on iOS 16 or older, this is no longer the case. This was not a limitation of the printer or the iOS system, but an issue in our application, which has now been resolved.
There is no need to keep an older tablet for the label printer.
After you’ve configured the printer, connect it via LAN cable to the same network as the other devices in your sales system, then link it to Ebriza:
Go to the Devices menu, then click the Add Peripheral button.
2. Select the Zebra printer from the list.
3. Wait for the printer to be found on the network, then add the tags and/or rooms for which you want it to print labels. The search may take up to approximately one minute on a normal network — as long as the loading bar is progressing, the scan is running and is not stuck. The printer will appear in the list under its configured device name.
If the printer is not found, look at the loading bar: if it jumps directly to 100% and doesn’t find anything, the app did not scan the local network at all because the iPad did not grant it Local Network permission. The steps are described in the article “Troubleshooting cash register connection with Ebriza POS / Ebriza POS NEXT” , and they are the same for any peripheral.
Add the Printer by IP Address
If the printer does not appear in the list after searching, you can add it directly by entering its IP address manually from the same screen.
Enter only the IP address, for example
192.168.1.50, if the printer uses the standard port 9100.Enter the IP address and port separated by a colon, for example
192.168.1.50:6101, if the ZPL port has been changed on the printer. You can find the port in the Zebra Printer Setup Utility app.
Adding the printer by IP is also the solution when the printer is on a different subnet than the tablet (the first three groups of digits in the IP addresses are different): automatic discovery only covers the tablet's subnet. Reserve a fixed IP address for the printer in the router settings so that it does not change after a restart.
What gets printed on a label
One label is printed for every unit added to the bill, not one per product: if you added 3 units of a product, 3 labels come out. Each label carries a pack number in square brackets in its name, for example [2].
A product's options (modifiers) are printed on their own labels, marked with a plus sign in front of the name, but they carry the same pack number as the main product. The pack number is what ties an option to its product — they are not all printed on one physical label.
Discount and promotion lines do not get a label. A percentage or value discount, a volume discount and a discount received with a delivery order only adjust the price; they are not something you pack. If you have been seeing labels such as "+ Discount 10%" under the main product, these no longer appear starting with version .
A bonus product is the exception: a product given for free is a real product that still has to be packed, so it gets a label like any other.
A label only reaches the printer if the product carries a tag that is selected on that printer's product label printing rule. The rules are the same as for the order ticket and are explained in the article "How do I create printing rules for printers? [Ebriza POS NEXT]".
If an order from a delivery platform (Glovo, Bolt Food, Wolt) prints only the main product’s label, for example only the label of a combo or meal, without the plus-sign labels for its component products, check the receipt first. If the product line shows no options, the order came from the platform without them, and the printer correctly printed everything that was on the order. This is not a tag or printer problem, so do not change the printing rules. The cause and the steps to fix it are in the article “Delivery platform orders come in without packaging or without an option (modifier)”. If the problem started after a menu sync, re-syncing the menu with the affected platform usually fixes it.
How to reprint the labels for a receipt that is already closed
If the labels did not come out, were damaged, or the roll jammed, you can print them again for a receipt that is already closed.
Go to the Receipts menu at the bottom of the screen.
Select the receipt you need. On a phone, open the receipt's actions menu.
Tap Print labels.
The Print labels button only appears if a label printer has been added on that tablet. If you do not see it in the actions list, add the printer first, following the steps above in this article.
The reprint produces the same labels as the original print and follows the same tag and room rules. If the product label rule has no tag selected that matches the products on the receipt, nothing is printed — neither on the first print nor on the reprint.
IMPORTANT: up to this version , this button sent nothing at all to the printer and showed no message, whatever the printer settings were. If you were previously told this was a network or printer problem, that is no longer the case — it was an issue in our application, which has now been fixed. Update the app from the App Store. From this version on, if the reprint fails, the app shows you the error message instead of leaving you with no sign at all.
Tags: [printers, labels, label printer, Zebra, delivery, reprint labels, print labels, combo label, only one label prints, option labels not printing, missing labels on delivery orders]