The Delivery menu is used for orders coming from outside Ebriza, via a delivery website or app. Integration with Ebriza is done through API.
DESCRIPTION:
Once an order is placed in the Deliveries menu, it will be displayed as follows:
Status – shows the order status: New, Accepted, In Preparation, Picked Up, Out for Delivery, Delivery Completed, Refused
Order – shows the order number
Provider – shows the source of the order (Bolt Food, Glovo, Wolt, Deliverect, Goria Food, added manually, etc.)
Livery – shows who will perform the delivery: the delivery platform or the user you select, in case of own delivery
Received – shows the time the order was received
Client – shows the client’s name and phone number
Total – shows the order total
Payment – shows the payment method
USAGE:
1. Existing Order in the Deliveries Menu
First, click on the order, then select one of the three options: Accept Order, Redirect (choose this option when the order needs to be sent to one of multiple Ebriza locations), Refuse Order.
After accepting the order, the next step is to choose one of the options: Send to Preparation or Issue Fiscal Receipt.
If you select Send to Preparation, the order will be sent to the order printers or Kitchen Display Screen.
Note: If the client requested an invoice, you can change the client type from individual to company by pressing “Client” for 2 seconds. The fiscal receipt will be issued under the company, and you can later issue the invoice directly from the POS, following the steps in [this article].
If you select Issue Fiscal Receipt, the order will be sent to the order printers or Kitchen Display Screen, the fiscal receipt will be issued, and the order will be closed.
Note: In the top left, under the “Delivery Person” option, select Own Fleet Delivery and then choose the user who will perform the delivery.
2. Adding Manual Orders
Manual orders can be added using the + Add button, located at the top right.
After selecting + Add, mark the desired products from the POS in the Product List.
Next, enter the client assigned to the order. You can search for an existing client or add a new one.
Finally, select the delivery person, payment method, and issue the fiscal receipt.
3. Future Orders
Orders scheduled for a later date will appear in the Deliveries menu under the Future section.
Orders will be moved to the Active section one hour before their scheduled delivery time.
You will be notified about Wolt/Bolt orders scheduled in the future. You must accept them first; otherwise, they will be canceled, and the store will close.
Orders for which a fiscal receipt has been issued will appear in the Deliveries menu under Closed.
4. Delivery Options
Click the three dots in the top right and select Delivery Options to stop/restart orders or enable automatic acceptance.
You can choose to stop orders separately for each delivery platform or stop all simultaneously.
Stop/Restart Orders – shows only the delivery platforms that allow this
With Automatic Acceptance, delivery orders are accepted automatically, and the order is sent to the order printers or Kitchen Display Screen without manual intervention by the employee
[tags: deliveries, external integrations, external orders, external order, Deliveries menu, where external integration orders appear, how to use Deliveries menu]