If you have marked products on a table but have not yet left the table, swipe left on the product and it will be deleted. If the Restricting product voids option is enabled in the administration account, you will also be asked for a POS Manager's PIN for this quick deletion.
If you have marked products on a table but have not yet left it, swipe left on the product and it will be deleted.
2. If the products have already been marked on the table and saved, you will need to go to the button with the 3 dots next to the payment buttons. Tap on it and then click on Void products.
A new window will pop up with the items on your receipt. To remove a product, click the + button next to it and save it with the blue Save button.
The number of canceled products will appear as a red icon in the upper left corner. This will not affect the issuance of the receipt, will not appear on it, and will not be deducted from stock.
NEW: Now you can cancel your entire order with just 2 clicks.
All you have to do after selecting the products you want to order is click on the 3 dots next to the payment buttons --> Cancel order.
What happens if product void restrictions are enabled?
If the Restricting product voids option is enabled in the administration account (Account settings -> Company settings -> POS settings), a user who does not have the POS Manager role will need a manager's PIN for any of the following actions:
swipe left on a product on the receipt;
press and hold the product, then select Delete product or Void product;
press and hold the product, then select Edit product and decrease the quantity;
press and hold the product, then select Edit product and remove a priced modifier;
the three-dot button, then Void products.
The “Void product?” confirmation prompt appears BEFORE the PIN screen and is shown only once. If you cancel the confirmation, no PIN is requested and no manager is prompted unnecessarily.
A PIN is not required for: swipe right (increasing the quantity), increasing the quantity from Edit product, notes, serving order, adding a modifier, or deleting tip, voucher, or discount lines. POS Managers are never asked for a PIN.