The POS Manager role is assigned to users who supervise operations such as canceling products for an order for which a receipt has not yet been issued or validating quick discounts.

This control is always active in the app and cannot be disabled from any setting: if the logged-in user is not included in the POS Managers list, the app requires a manager to be selected and their PIN to be entered before saving a void or applying a quick discount. Settings such as "Restrict product voids" or "Restrict discounts" under POS Settings are read only by Ebriza POS NEXT; whether they are turned on or off does not change anything in the old app.

To set the POS Manager option for one or more users, go to the Account Settings - Company Settings - Managers POS.

From the POS Managers section, clicking on the arrow on the right will display all users -> Only those who are assigned the POS Manager role will be selected.

From here, you can set up several actions for POS managers, such as:

NEW: You can now block access to the table after issuing the bill, so that products can no longer be moved from one table to another or to another user.

For example, when a user applies a quick discount when issuing a receipt or wants to remove a product from an open order, the POS Manager PIN will be required to complete the operation. For voiding, the PIN is required regardless of the method used: swiping left on the product, pressing and holding → Delete product / Void product, decreasing the quantity or removing a priced modifier from the Modify product window, or using the three-dot button → Void products.

The POS Manager role and PIN request apply to receipts and products handled in the POS, meaning products added to a table or to a receipt in the application - including the receipt for an order received from a delivery platform. The receipt in the Deliveries menu is the same receipt screen, so a user who is not a POS Manager is also asked for a PIN when voiding a product from a Bolt Food, Glovo, or Wolt order, if Restrict product voiding is enabled.

What is not covered is the delivery order as a whole: accepting, rejecting, and cancelling it can be done by any employee with POS access, regardless of whether they are a POS Manager. At this time, there is no setting in Ebriza that can restrict the cancellation of an order received from a delivery platform.

For the restrictions to work, the POS Managers list must be explicitly populated: if it remains empty, the application considers ALL users to be managers, and no one is asked for a PIN. After saving, users on tablets must log out and log back in.

These configurable restrictions are available only in Ebriza POS NEXT - in POS Settings, they have the New POS ONLY icon next to them. In the old application, the behavior is different: a manager is required whenever the current user does not have the manager role, regardless of the value set.

In addition to the actions described above, the POS Manager role also determines what is visible on the Sales page in the app. The page is not controlled by any user permission: there is no Reports permission, or any other permission, that can be used to change what is visible there.

POS Manager: sees the complete list of reports, meaning an “All sales” row with the location total and one row for each user, across the predefined periods (for example, Today and Current month).

User who is not a POS Manager: sees only their own report, with their sales broken down by payment method (cash, card, and others). They cannot see the location total or their colleagues' sales. The predefined periods remain available, but only for their own figures.

Attention: if the POS Managers list is empty, the app considers ALL users to be managers, so everyone can see the location total and sales for the entire month. This is the usual cause of the complaint “each employee can see the sales for the entire location” — it is not caused by permissions and is not a defect.

To limit visibility:

The cause is almost always the same: the POS Managers list is empty. When you have not set any POS Managers, the app considers ALL users to be managers, so it does not ask anyone for a PIN. This is a setting, not an app defect and not a missing feature in the old app.

Check and correct this as follows (as numbered items):

From that moment on, any user who is not in the list will be required to select a manager and enter their PIN when attempting to void a product or apply a quick discount.

Pay attention to two common confusions (as list items):

This is the correct behavior. In the old app, the manager PIN is an authorization, not a user change: after confirmation, the void remains attributed to the user who is logged in on the tablet, not to the manager who entered the PIN. Therefore, a void report showing the logged-in user's name is correct and should not be treated as a discrepancy.

System asks for POS Manager PIN even though the user already has the role assigned

If you've set a user as POS Manager from Account Settings → Company Settings → POS Settings, but the app continues to request manager selection and PIN, the changes haven't propagated to the POS yet. Solution:

After sync, the newly assigned role will be recognized and the PIN will no longer be requested for the POS Manager user.

The message "Order closed on another device" appears when opening a table

This message is informational, not an error — it indicates that another user on a different device (tablet, phone) closed that order in the meantime. There is nothing to fix: the order was processed correctly, and the current device is simply reflecting the updated state after sync.

This is the expected behavior, not an error. When the Restrict product voiding option is enabled, any action that removes value from the receipt is treated as a void — including decreasing the quantity of an already marked product and removing a priced modifier from the Modify product window. Increasing the quantity, adding notes, changing the serving order, and adding a modifier remain unrestricted. If you do not want this behavior, disable the option from Account settings → Company settings → POS settings.

This happens when a priced modifier on that line can no longer be found in the list of modifiers — for example, the option was deleted from the Catalog, the group is no longer associated with the product, or the group's Maximum value was reduced in the meantime. In this case, the app cannot correctly compare the old value with the new one and asks for the PIN as a safety measure for any modifier change on that line. The solution is to add the option back to the modifier group in the Catalog, or delete the line and mark it again.