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How can I cancel a receipt
How can I cancel a receipt
Andrei avatar
Written by Andrei
Updated over a week ago

Cancelling a receipt can be done in the Administrative part of Ebriza.

Here you have to access the Orders menu.
For every cancelled receipt, a document will be generated that can be reprinted at any time.

1. From the menu click on the Orders menu point

2. Search the order from which you want to cancel the receipt and press on the 3 dots on the right. Select: View and then press Clear.

3. In order to cancel the receipt, you need to add a reason and the social security number for the user and then press the Save button.

4. After this, a document confirming the receipt cancellation will be generated automatically.

You can save it or print it afterwards.

In the case of receipts already printed, the report will be attached to Z as proof of cancellation of the tax receipt.

Orders are canceled only in Ebriza and not from the cash register.

Note: If you canceled the receipt because the payment method was incorrect, you will go to the POS to mark the products again.

Attention: If the receipt you canceled is on a previous date, the report will be generated with the date on the receipt.

If you want to mark the products again, but today, they will be saved on the current date, both in Ebriza and on the receipt.

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