Cancelling a receipt can be done in the Administrative part of Ebriza.

This article is about the FISCAL RECEIPT, the receipt printed by the cash register. If you need to correct a FISCAL INVOICE issued to a customer, the steps below do not apply: an invoice cannot be cancelled or deleted; it must be VOIDED (a credit invoice is issued with negative values). See the article “Issuing and Voiding an Invoice from the Sales Menu”

Fiscal receipt cancellations are performed from the Administration section, under the Sales menu. For each receipt canceled here, a cancellation report is automatically generated and can be reprinted at any time.

Exception — receipts paid by card. If the receipt was paid by card (for example, you accidentally charged the same amount twice and have two identical fiscal receipts), do not start from Sales: canceling it there only corrects Ebriza and does not send any command to the payment terminal, so the money will not be returned to the customer’s card. In this case, the receipt must be VOIDED from the POS. See the section “Fiscal receipt paid by card (duplicate receipt, duplicate payment) – void from the POS” below.

Here you have to access the Sales menu.

For every cancelled receipt, a document will be generated that can be reprinted at any time.

​Attention: The steps below apply only to fiscal receipts that exist in Ebriza, meaning they have a corresponding order in the Sales menu. If a fiscal receipt number appears on the Z report but cannot be found in Ebriza, do not cancel any order from Administration → Sales. Doing so would cancel an order that has already been recorded correctly, causing the day's totals to be understated both because of the missing receipt and because of the canceled order, effectively doubling the discrepancy.

The opposite situation has the opposite solution. If there is an order in Ebriza for which the fiscal receipt was never printed — printing failed (for example, the “VAT not found on printer” message, a fiscal printer malfunction, or the application being closed during printing) and the order has no fiscal receipt number — then the fiscal printer did not print anything, cancelling the order cannot create a duplicate discrepancy, and cancelling the order from Sales is exactly the step that removes the discrepancy from the closing reports, before you mark the order again and issue the receipt.

The difference between the two cases is the fiscal receipt number, not the word “discrepancy”: a receipt number that exists on the fiscal printer but is missing from Ebriza → manual report, never cancellation from Sales; an order in Ebriza with no receipt number at all → cancelling it from Sales is correct.

The payment method cannot be changed on an already issued fiscal receipt, either from the app or from the cash register. The amount on the receipt is correct; only the payment method is incorrect. You have two options, and you can choose whichever works best for you. You can handle both options yourself, from your own account.

Option 1 – cancel the receipt and re-enter it correctly. Go to Administration -> Sales, open the order, and cancel it (the form asks for the user's personal identification number, the reason for cancellation, and the fiscal receipt number, which is pre-filled by Ebriza). Then re-enter the order in the POS using the correct payment method and issue the receipt again. When canceling from Sales, Ebriza automatically generates the receipt cancellation report: you do not need to prepare it by hand. Print it from the order and keep it attached to the Z report at the end of the day.

Option 2 – prepare a payment method correction report without canceling anything. The issued receipt remains as it is, and you manually prepare a payment method correction report, which you keep attached to the Z report for that day.

Template:

REPORT ON THE CORRECTION OF THE PAYMENT METHOD
Prepared today, [date], at [company/location name], following the identification of the fact that fiscal receipt no. [receipt no.] / Z receipt no. [Z no.], issued on [date], for the amount of [amount] RON, was incorrectly recorded as paid by card instead of cash (or vice versa). This report records the correction of the payment method for the receipt mentioned above, from card to cash, the error having been caused by [reason, for example: incorrect selection of the payment method at the time of payment]. The amount of [amount] RON was/will be correctly recorded as a cash payment in the cash register records.

Prepared by: [name, position, signature]

The practical difference between the two options is this: with Option 1, the report is generated automatically by the app and you only need to print it, but the receipt must be canceled and reissued; with Option 2, you do not cancel or reissue anything, but you must write the report by hand. In both cases, the document must be kept attached to the Z report for that day. Do not look for the “Cancel order” option in the POS for this case: it appears only for a receipt paid by card through a payment terminal integrated with Ebriza.

1. From the menu click on the Sales menu point

2. Search the order from which you want to cancel the receipt and press on the 3 dots on the right. Select: View and then press Clear.

3. In order to cancel the receipt, you need to add a reason and the social security number for the user and then press the Save button.

4. After this, a document confirming the receipt cancellation will be generated automatically.

You can save it or print it afterwards.

In the case of receipts already printed, the report will be attached to Z as proof of cancellation of the tax receipt.

Orders are canceled only in Ebriza and not from the cash register.

Note:If you canceled the receipt because the payment method was entered incorrectly, go to the POS and enter the products again using the correct payment method. You also have the option not to cancel the receipt at all — see the section “Receipt issued with the wrong payment method (card instead of cash, or vice versa)” above.

Attention: If the receipt you canceled is on a previous date, the report will be generated with the date on the receipt.

If you want to mark the products again, but today, they will be saved on the current date, both in Ebriza and on the receipt.

Keep in mind that canceling an already printed receipt does not delete anything from the cash register: the receipt remains included in the Z report for the day it was printed, while all sales reports in Ebriza exclude canceled orders. It is normal and expected that, after such a cancellation, the day's Z report will show exactly the value of the canceled receipts more than the total sales in Ebriza. The cancellation report kept with the Z report is all you need to account for this difference.

Q: I charged a wrong/extra amount on a fiscal receipt (e.g. 37 lei too much) and want to correct only the difference, not cancel the whole receipt.

A:An already-issued fiscal receipt cannot be partially modified — neither in the app nor on the cash register. You have two options:

Q: A fiscal receipt appears on the Z report but cannot be found in Ebriza. How do I cancel it?

A: Such a receipt cannot be canceled from the application because there is no corresponding order in Ebriza to cancel. Instead, prepare a cancellation report manually and keep it attached to the Z report for that day as supporting documentation.

Do not cancel any other order from Administration → Sales to "cover" the discrepancy. That order has already been recorded correctly, and canceling it would double the discrepancy between the Z report and Ebriza.

If you're wondering why the receipt does not appear in Ebriza: there is only one order in Ebriza, but two fiscal receipts were printed for that order.

Q: The order was paid by card, but the fiscal receipt was not printed. If I cancel the order, will the customer be charged a second time?

A: No. If the fiscal receipt was not printed, nothing was issued on the fiscal printer, so there is nothing to void. The card payment made through the terminal remains valid and should not be processed again. Cancel the order from Sales, correct whatever prevented the receipt from being printed, mark the order again in POS, and issue the fiscal receipt.

Q: I canceled an already printed receipt. Why does the day's Z report show more than the total sales in Ebriza?

A: Because the receipt was printed on the cash register, so the cash register included it in the day's Z report, while after the cancellation, Ebriza no longer includes it in sales. The difference is exactly the value of the receipts canceled that day and is normal — it is not an error, either in the cash register or in Ebriza. To check it: in Administration → Sales, find the relevant day and filter by Status: Canceled; the total value of the canceled orders should match the difference. The supporting document is the cancellation report automatically generated when the cancellation was made, kept attached to the day's Z report. Do not cancel another order to “cover” the difference — you would double it — and there is nothing to correct or recalculate in the app. If the total value of the canceled orders accounts for only part of the difference, the remainder has another cause: see the frequently asked questions in the article “How can I print the Z report from Ebriza? [Ebriza POS NEXT]”.

Q: I accidentally charged the same amount twice on the card and now have two identical fiscal receipts. How do I cancel the extra one?

A: The extra receipt must be voided from the POS, not canceled from Sales – only a void initiated from the POS is also sent to the payment terminal. In the POS, go to Receipts, press and hold the extra receipt (or open it and use the action panel at the bottom), then select “Void order.” If the terminal is integrated with Ebriza, the card is credited through the same action; if the terminal is not integrated, the refund must be processed from the terminal or through the bank. Then manually prepare a handwritten cancellation report for the voided receipt and keep it attached to the Z report for that day. All steps are completed from your own POS.

Q: I issued a fiscal receipt with the wrong payment method (card instead of cash, or vice versa). How do I correct it?

A: The payment method can no longer be changed on an already issued receipt. You have two options, and you can choose whichever works best for you. Either cancel the order from Administration -> Sales, re-enter it in the POS with the correct payment method, and issue the receipt again — in this case, Ebriza automatically generates the receipt cancellation report, which you only need to print and attach to the Z report. Or, you can leave the receipt as it is and manually prepare a payment method correction report, which you keep attached to the Z report for that day. The template for the report and the difference between the two options are described in the section “Receipt issued with the wrong payment method (card instead of cash, or vice versa)” above. The “Cancel order” option in the POS does not apply here: it is available only for receipts paid by card through a payment terminal integrated with Ebriza.