Cancelling a receipt can be done in the Administrative part of Ebriza.

This article is about the FISCAL RECEIPT, the receipt printed by the cash register. If you need to correct a FISCAL INVOICE issued to a customer, the steps below do not apply: an invoice cannot be cancelled or deleted; it must be VOIDED (a credit invoice is issued with negative values). See the article “Issuing and Voiding an Invoice from the Sales Menu”

Fiscal receipt cancellations are performed from the Administration section, under the Sales menu. For each receipt canceled here, a cancellation report is automatically generated and can be reprinted at any time.

Exception — receipts paid by card. If the receipt was paid by card (for example, you accidentally charged the same amount twice and have two identical fiscal receipts), do not start from Sales: canceling it there only corrects Ebriza and does not send any command to the payment terminal, so the money will not be returned to the customer’s card. In this case, the receipt must be VOIDED from the POS. See the section “Fiscal receipt paid by card (duplicate receipt, duplicate payment) – void from the POS” below.

Here you have to access the Sales menu.

For every cancelled receipt, a document will be generated that can be reprinted at any time.

The cancellation is performed from the Administration section (ebriza.com), in a browser, from your own account — not from the POS app. We recommend a laptop or desktop computer: on a phone the Administration screen does not display in full, so some of the cancellation form's fields may not be visible.

The form asks for the personal identification number (CNP) and the role of the person performing the cancellation, together with the reason. Those details appear on the cancellation report, which Ebriza issues in that person's name. This is why the cancellation can only be performed by the person taking responsibility for it, from your company's own account: nobody else can fill in their identity details, and the Ebriza support team cannot perform the cancellation on your behalf.

If you do not have a computer at hand right now, that is not a problem — you can do it later. If the receipt you cancel is on a previous date, the cancellation report is generated with the date on the receipt, and it can be reprinted at any time from the canceled order (see the article "Reprinting Cancellation Reports"). Download it and keep it attached to the Z report for the day the receipt was printed.

Only a user who has access to the Sales menu item in the Administration section can perform the cancellation: usually a manager (the Manager role) or the account administrator. Employees who only have the POS role (Waiter, Seller, Hairstylist, Employee, etc., depending on the account type) have access to the POS app only: the Sales menu item is not shown to them at all, however they log in on ebriza.com.

This is not an error and there is nothing to fix. In that case, ask a manager or the account administrator to perform the cancellation from their own account. If the administrator wants that employee to be able to cancel receipts as well, they can give them Write access on Sales from Account Settings -> Users -> the 3 dots next to the user -> Permissions. The employee then logs out and logs back in.

​Attention: The steps below apply only to fiscal receipts that exist in Ebriza, meaning they have a corresponding order in the Sales menu. If a fiscal receipt number appears on the Z report but cannot be found in Ebriza, do not cancel any order from Administration → Sales. Doing so would cancel an order that has already been recorded correctly, causing the day's totals to be understated both because of the missing receipt and because of the canceled order, effectively doubling the discrepancy.

The opposite situation has the opposite solution. If there is an order in Ebriza for which the fiscal receipt was never printed — printing failed (for example, the “VAT not found on printer” message, a fiscal printer malfunction, or the application being closed during printing) and the order has no fiscal receipt number — then the fiscal printer did not print anything, cancelling the order cannot create a duplicate discrepancy, and cancelling the order from Sales is exactly the step that removes the discrepancy from the closing reports, before you mark the order again and issue the receipt.

The difference between the two cases is the fiscal receipt number, not the word “discrepancy”: a receipt number that exists on the fiscal printer but is missing from Ebriza → never cancellation from Sales; a manual cancellation report only if the receipt was printed twice for the same order (see the question “A fiscal receipt appears on the Z report but cannot be found in Ebriza” below)

The payment method cannot be changed on an already issued fiscal receipt, either from the app or from the cash register. The amount on the receipt is correct; only the payment method is incorrect. You have two options, and you can choose whichever works best for you. You can handle both options yourself, from your own account.

Option 1 – cancel the receipt and re-enter it correctly. Go to Administration -> Sales, open the order, and cancel it (the form asks for the user's personal identification number, the reason for cancellation, and the fiscal receipt number, which is pre-filled by Ebriza). Then re-enter the order in the POS using the correct payment method and issue the receipt again. When canceling from Sales, Ebriza automatically generates the receipt cancellation report: you do not need to prepare it by hand. Print it from the order and keep it attached to the Z report at the end of the day.

Option 2 – prepare a payment method correction report without canceling anything. The issued receipt remains as it is, and you manually prepare a payment method correction report, which you keep attached to the Z report for that day.

Template:

REPORT ON THE CORRECTION OF THE PAYMENT METHOD
Prepared today, [date], at [company/location name], following the identification of the fact that fiscal receipt no. [receipt no.] / Z receipt no. [Z no.], issued on [date], for the amount of [amount] RON, was incorrectly recorded as paid by card instead of cash (or vice versa). This report records the correction of the payment method for the receipt mentioned above, from card to cash, the error having been caused by [reason, for example: incorrect selection of the payment method at the time of payment]. The amount of [amount] RON was/will be correctly recorded as a cash payment in the cash register records.

Prepared by: [name, position, signature]

The practical difference between the two options is this: with Option 1, the report is generated automatically by the app and you only need to print it, but the receipt must be canceled and reissued; with Option 2, you do not cancel or reissue anything, but you must write the report by hand. In both cases, the document must be kept attached to the Z report for that day. Do not look for the “Cancel order” option in the POS for this case: it appears only for a receipt paid by card through a payment terminal integrated with Ebriza.

1. From the menu click on the Sales menu point

2. Search the order from which you want to cancel the receipt and press on the 3 dots on the right. Select: View and then press Clear.

3. Fill in the personal identification number (CNP) and the role of the user performing the cancellation — both appear on the cancellation report — plus the reason for the cancellation, then press the Cancel order/receipt button.

4. After this, a document confirming the receipt cancellation will be generated automatically.

What the automatically generated cancellation report contains: the series and number of the cancelled fiscal receipt, the receipt total, the reason for the cancellation, the date, and the details of the person who made the cancellation (personal identification number and job title).

The cancellation report does NOT contain the breakdown by VAT rate (the taxable base and the VAT for each rate). If your accountant also asks for this breakdown, you calculate it separately - see the question "My accountant is asking for the cancellation report with the breakdown by VAT rate. Does the document generated by Ebriza contain it?" below.

You can save it or print it afterwards.

In the case of receipts already printed, the report will be attached to Z as proof of cancellation of the tax receipt.

Orders are canceled only in Ebriza and not from the cash register.

Note:If you canceled the receipt because the payment method was entered incorrectly, go to the POS and enter the products again using the correct payment method. You also have the option not to cancel the receipt at all — see the section “Receipt issued with the wrong payment method (card instead of cash, or vice versa)” above.

Attention: If the receipt you canceled is on a previous date, the report will be generated with the date on the receipt.

If you want to mark the products again, but today, they will be saved on the current date, both in Ebriza and on the receipt.

Keep in mind that canceling an already printed receipt does not delete anything from the cash register: the receipt remains included in the Z report for the day it was printed, while all sales reports in Ebriza exclude canceled orders. It is normal and expected that, after such a cancellation, the day's Z report will show exactly the value of the canceled receipts more than the total sales in Ebriza. The cancellation report kept with the Z report is all you need to account for this difference.

Q: A customer returned the products (or wants their money back) after the fiscal receipt was already printed. How do I process the return and refund the money?

A: There is no "return invoice" for a fiscal receipt. A return means cancelling the receipt:

Cancelling from Sales prints nothing on the cash register: no storno receipt and no receipt with negative values. The receipt stays in the fiscal memory of the cash register. The cancellation has one more step: open the cancelled order in Sales, print the cancellation report that Ebriza generated automatically, and attach it to the Z report of the day the receipt was printed. That day's Z report will be higher than the Ebriza sales by exactly the receipt's value, and the cancellation report justifies the difference.

You refund the money to the customer separately, in cash or by bank transfer (for a card payment on a non-integrated terminal, the refund is made from the terminal or through the bank). Cancelling in Ebriza does not refund any money. The supporting document for the refund is the cancellation report, kept attached to the Z report. Give it to your accountant together with the Z report.

Q: I charged a wrong/extra amount on a fiscal receipt (e.g. 37 lei too much) and want to correct only the difference, not cancel the whole receipt.

A:An already-issued fiscal receipt cannot be partially modified — neither in the app nor on the cash register. You have two options:

Q: A fiscal receipt appears on the Z report but cannot be found in Ebriza. How do I cancel it?

A:Such a receipt cannot be cancelled from the application because there is no corresponding order in Ebriza to cancel. But before preparing any report, check what was on that receipt, because there are two situations:

If the receipt was printed twice for the same order (Ebriza has only one order, but the cash register printed two receipts, usually a few seconds apart and for the same amount, and the customer paid only once), prepare a cancellation report manually for the extra receipt and keep it attached to the Z report for that day as supporting documentation.

If the receipt belongs to a real sale paid by a customer, and its products appear in Ebriza as voided products on another order, do NOT prepare a cancellation report: the money was collected and the cash register is correct. Contact the Ebriza support team with the Z report number and the receipt numbers so the data in Ebriza can be corrected.

Voided products are visible in the POS under Receipts → the order → the “Voided products” section, and in Administration under Sales → the order → View (voided lines are shown struck through).

In neither situation should you cancel another order from Administration → Sales to “cover” the discrepancy: that order has already been recorded correctly, and cancelling it would double the discrepancy between the Z report and Ebriza.

Q: The order was paid by card, but the fiscal receipt was not printed. If I cancel the order, will the customer be charged a second time?

A: No. If the fiscal receipt was not printed, nothing was issued on the fiscal printer, so there is nothing to void. The card payment made through the terminal remains valid and should not be processed again. Cancel the order from Sales, correct whatever prevented the receipt from being printed, mark the order again in POS, and issue the fiscal receipt.

Q: I canceled an already printed receipt. Why does the day's Z report show more than the total sales in Ebriza?

A: Because the receipt was printed on the cash register, so the cash register included it in the day's Z report, while after the cancellation, Ebriza no longer includes it in sales. The difference is exactly the value of the receipts canceled that day and is normal — it is not an error, either in the cash register or in Ebriza. To check it: in Administration → Sales, find the relevant day and filter by Status: Canceled; the total value of the canceled orders should match the difference. The supporting document is the cancellation report automatically generated when the cancellation was made, kept attached to the day's Z report. Do not cancel another order to “cover” the difference — you would double it — and there is nothing to correct or recalculate in the app. If the total value of the canceled orders accounts for only part of the difference, the remainder has another cause: see the frequently asked questions in the article “How can I print the Z report from Ebriza? [Ebriza POS NEXT]”.

Q: My accountant is asking for the cancellation report with the breakdown by VAT rate. Does the document generated by Ebriza contain it?

A: No. The cancellation report generated automatically when you cancel from Admin -> Sales contains the series and number of the fiscal receipt, the total, the reason for the cancellation and the details of the person who made the cancellation, but not the breakdown by VAT rate. You do the breakdown separately, from the products on the receipt and the VAT rate of each one:

Step 1 - open the cancelled order from Admin -> Sales (filter by Status: Cancelled, then the three dots -> View) or take the printed fiscal receipt, and write down the products, quantities, prices and the VAT rate of each one.

Step 2 - for each VAT rate, add up the VAT-inclusive amounts of the products at that rate (price x quantity, after discount).

Step 3 - calculate the VAT for each rate: VAT = total including VAT x rate / (100 + rate). Example: for 100.00 lei at the 21% rate, VAT = 100.00 x 21 / 121 = 17.36 lei.

Step 4 - taxable base = total including VAT - VAT (in the example: 100.00 - 17.36 = 82.64 lei). Round to two decimals. The sum of the totals per rate must equal the receipt total.

Write the breakdown (rate, taxable base, VAT, total including VAT for each rate) on an annex to the cancellation report generated by Ebriza or directly on the report, and keep them together, attached to the Z report of the day the receipt was printed.

Q: I accidentally charged the same amount twice on the card and now have two identical fiscal receipts. How do I cancel the extra one?

A: The extra receipt must be voided from the POS, not canceled from Sales – only a void initiated from the POS is also sent to the payment terminal. In the POS, go to Receipts, press and hold the extra receipt (or open it and use the action panel at the bottom), then select “Void order.” If the terminal is integrated with Ebriza, the card is credited through the same action; if the terminal is not integrated, the refund must be processed from the terminal or through the bank. Then manually prepare a handwritten cancellation report for the voided receipt and keep it attached to the Z report for that day. All steps are completed from your own POS.

Q: I issued a fiscal receipt with the wrong payment method (card instead of cash, or vice versa). How do I correct it?

A: The payment method can no longer be changed on an already issued receipt. You have two options, and you can choose whichever works best for you. Either cancel the order from Administration -> Sales, re-enter it in the POS with the correct payment method, and issue the receipt again — in this case, Ebriza automatically generates the receipt cancellation report, which you only need to print and attach to the Z report. Or, you can leave the receipt as it is and manually prepare a payment method correction report, which you keep attached to the Z report for that day. The template for the report and the difference between the two options are described in the section “Receipt issued with the wrong payment method (card instead of cash, or vice versa)” above. The “Cancel order” option in the POS does not apply here: it is available only for receipts paid by card through a payment terminal integrated with Ebriza.

Q: I issued the fiscal receipt for a delivery order (Glovo, Wolt, Bolt Food or another platform), but the order was never collected. Do I need to do anything?

A: Yes. The fiscal receipt was printed on the cash register, so the sale shows up in the Z report even though the products never reached the customer. Cancel the order from the Administration section: Sales, open that delivery order (find it by the date and time you issued the receipt), then Cancel. Ebriza automatically generates the cancellation report (proces-verbal). Download it and keep it together with the Z report of the day the receipt was printed. If the receipt is from an earlier day, the report is generated with the receipt's date (see above).

Q: I don't see the Administration section or the Sales menu, so I can't cancel the receipt. What should I do?

A: Most likely your user does not have access to Sales. For example, it only has the POS role (Waiter or Seller), which gives access to the POS app only. For such a user the Sales menu does not appear, whether you log in again on ebriza.com or use another browser. The cancellation is done by a manager or the account administrator, from their own account, following the steps in this article. If you want to be able to cancel receipts yourself, ask the account administrator to give you Write access on Sales (Account Settings -> Users -> Permissions), then log out and log back in. See also the articles "Defining the roles in your company" and "How can I set up permissions for a User?".

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