Cancelling a receipt can be done in the Administrative part of Ebriza.

Here you have to access the Sales menu.
For every cancelled receipt, a document will be generated that can be reprinted at any time.

​Attention: The steps below apply only to fiscal receipts that exist in Ebriza, meaning they have a corresponding order in the Sales menu. If a fiscal receipt number appears on the Z report but cannot be found in Ebriza, do not cancel any order from Administration → Sales. Doing so would cancel an order that has already been recorded correctly, causing the day's totals to be understated both because of the missing receipt and because of the canceled order, effectively doubling the discrepancy.

For such a receipt, prepare a cancellation report manually and keep it attached to the Z report for that day. See the frequently asked question below for more information.

1. From the menu click on the Sales menu point

2. Search the order from which you want to cancel the receipt and press on the 3 dots on the right. Select: View and then press Clear.

3. In order to cancel the receipt, you need to add a reason and the social security number for the user and then press the Save button.

4. After this, a document confirming the receipt cancellation will be generated automatically.

You can save it or print it afterwards.

In the case of receipts already printed, the report will be attached to Z as proof of cancellation of the tax receipt.

Orders are canceled only in Ebriza and not from the cash register.

Note: If you canceled the receipt because the payment method was incorrect, you will go to the POS to mark the products again.

Attention: If the receipt you canceled is on a previous date, the report will be generated with the date on the receipt.

If you want to mark the products again, but today, they will be saved on the current date, both in Ebriza and on the receipt.

Q: I charged a wrong/extra amount on a fiscal receipt (e.g. 37 lei too much) and want to correct only the difference, not cancel the whole receipt.

A:An already-issued fiscal receipt cannot be partially modified — neither in the app nor on the cash register. You have two options:

Q: A fiscal receipt appears on the Z report but cannot be found in Ebriza. How do I cancel it?

A: Such a receipt cannot be canceled from the application because there is no corresponding order in Ebriza to cancel. Instead, prepare a cancellation report manually and keep it attached to the Z report for that day as supporting documentation.

Do not cancel any other order from Administration → Sales to "cover" the discrepancy. That order has already been recorded correctly, and canceling it would double the discrepancy between the Z report and Ebriza.

If you're wondering why the receipt does not appear in Ebriza: there is only one order in Ebriza, but two fiscal receipts were printed for that order.