For completed orders, invoices may be issued at the customer's request or in the event of an error, once issued, they may be canceled.
This is the path for receipts older than 7 days. In the POS app, the Receipts section only shows receipts from the last 7 days, so an older receipt can no longer be found on the tablet. From the Sales menu you can issue an invoice for a receipt of any age. The steps below also work from your phone's browser (Safari or Chrome, on ebriza.com), you don't need a laptop. For a receipt from the last 7 days, you can also issue the invoice directly from the POS (see the article "How do I issue an invoice to a customer in the POS? [Ebriza POS NEXT]").
1. To do these operations, select the Orders menu item.
2. Search for the order by receipt number (using the magnifying glass; check the location selected at the top and the date range), tap the three dots to the right of the row and select View.
3. Add the desired customer on the invoice.
4. We can select the user who issued the invoice, and from the bottom we can issue the invoice.
4.1. The invoice can be downloaded and printed.
4.2. If necessary, the invoice can be reprinted at any time or it can be canceled.
4.3. To cancel, select Void invoice and the document will be generated automatically.
Note: the Note field (free text printed on the invoice) is available only for orders created manually from the Sales menu, with the + button. For invoices issued for an existing fiscal receipt, the field does not appear.
What Date Appears Under “Fiscal Receipt” on the Invoice?
On an invoice generated from a fiscal receipt, the header shows the line “Fiscal receipt: <number> / <date>”. The displayed date is the date when the fiscal receipt was actually printed, based on the location’s local time.
If an order was opened in the evening and the receipt was printed after midnight, the “Fiscal receipt” line shows the day when the receipt was printed, not the day when the order was opened.
The invoice date is separate from the fiscal receipt date — the invoice uses the date when it is issued in Ebriza, so the two dates may be different.
If a customer reports an incorrect date under “Fiscal receipt”, first check the local time set for the location in the administration account.
The invoice series and number are not changed from here, but from Account Settings > Document Series, on the "Invoice" row. There, the "Number" field shows the last number already issued, so to make the next invoice 20 you enter 19. You can make this change yourself, at any time.