The rest of this article describes the current version of KDS. It is not a separate app: it is part of the Ebriza POS app (the old one). Once the current Ebriza POS app is no longer available, the current version of KDS can no longer be used either.

We plan to replace all of the old apps with new versions during this year. If you are only now starting to use KDS, or you are buying equipment for the kitchen, go straight to the new apps:

Ebriza POS NEXT and Ebriza KDS run on iPad only and are downloaded from the App Store. The device must have a screen of at least 10 inches.

The kitchen screen moves too, in the same session as the POS. The old Ebriza POS app and Ebriza POS NEXT must not be used in parallel at the same location: not on different devices, and not “for the time being”. Mixing the two apps causes sync and behaviour problems and is not a supported setup. That is why the switch to Ebriza POS NEXT is planned end to end and done on every device at the location in a single session: the sales tablets, the delivery tablet and the kitchen screens.

Ebriza POS NEXT has no built-in KDS. The kitchen screen uses the separate Ebriza KDS app, which you install on the kitchen iPad in place of the old app.

Do not start by uninstalling the old Ebriza POS app from the kitchen tablet. That app is your kitchen screen today. If you uninstall it first, the kitchen has no screen until Ebriza KDS is installed and licensed. The old app is removed last, once the new screen is working.

For each kitchen screen, follow this order (the irreversible step comes last):

1. Check that you have an iPad with a screen of at least 10 inches (Ebriza KDS runs only on iPad).

2. Install the new app from your admin account, in the Marketplace section. It is a public app that you install yourself. In Marketplace you may see two entries with the same name, "Kitchen Display Screen": the correct one is the new app, which is charged per device, 29 EUR/month for each device; the other one is the monthly subscription of the current kitchen display screen. Installing the app itself costs nothing – you only pay for the device licence, at the next step.

3. Buy the KDS licence from your admin account, in the Kitchen display section, under KDS device licences → Additional licences → Save. No KDS licence is included in your subscription: you start from 0, and each licence costs 29 EUR/month per device. The Kitchen display section only appears in the menu after you have installed the app at step 2 – if you cannot find it in your account, it means the new app is not installed yet, not that something is broken.

4. Only now install Ebriza KDS from the App Store on the iPad and connect it via QR code or PIN, from a tablet with Ebriza POS NEXT already connected. If you do this step before steps 2 and 3, registration stops with the message "no device licence (0/0)" and you cannot go any further.

5. Only once the new screen is working, remove the old tablet from the account: in the old app, on the kitchen tablet, go to Settings → Delete device, then uninstall the app from the tablet. Do not do this step earlier — the old tablet is the kitchen screen that is working right now.

6. Also once the new screen is working, deal with the old kitchen display app on the account. Do not leave it installed "until you decide": as long as it stays installed, you pay for it. What you need to do depends on your locations — see the next section.

I have several locations – do I have to move them all at once?

As long as you have both KDS apps installed, you pay for both

The old kitchen display app is billed as a monthly subscription, while Ebriza KDS is billed per device, at 29 EUR/month for each licence. If both stay installed on the account, we bill you for both. That is why, once the new screen is working, you should not leave the old app installed indefinitely. First check which POS app your locations are using, then follow the matching option below.

You can move your locations one at a time, but each location moves as a whole, in a single session: all of its tablets to Ebriza POS NEXT and all of its kitchen screens to Ebriza KDS. Do not leave a location with some devices on the old app and some on the new one. The Ebriza KDS app is installed once per account, not separately for each location, and it is paid per device. So you can start with one location and buy licences only for its kitchen screens.

The goal is a full migration: all locations on Ebriza POS NEXT and Ebriza KDS, then uninstalling the old kitchen display app from Account Settings → Billing.

As long as you still have locations on the old app, both KDS apps stay installed on the account and you pay for both: the old app’s monthly subscription plus the new app’s per-device licences.

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The Kitchen display section, where the licences are bought, only appears in the admin account menu after the new Ebriza KDS app has been installed from Marketplace. If you cannot find this section, it is not a fault and you do not need to write to us to have it enabled: it simply means the new app is not installed on the account yet. Install it yourself from Marketplace and the section appears immediately.

Ebriza KDS licenses

Ebriza KDS is a separate app, licensed per device, with its own license pool:

KDS licenses and POS licenses are two separate groups and do not interact with each other. If, when registering the first Ebriza KDS device, you receive a message such as “no device license available (0/0),” it means that you have not purchased any KDS licenses yet. This is not a malfunction and cannot be resolved by either freeing up or purchasing a POS license.

Important: a kitchen tablet running the old Ebriza POS app uses a POS license because it is running the POS app. You will find it in the POS Devices list in the admin account, and it may look like an unused sales device. If you delete it from there to free up a license, you will indeed free up the license — but you will also be left without a kitchen screen.

Streamline order pickup by sections through the Kitchen Display Screen application.

By offering your employees the opportunity to work in a modern environment, they will have the ability to view in a digital way and will be able to manage orders faster and easier.

Important: Ebriza KDS runs only on iPad, is available for download from the App Store, and requires a device with a minimum screen size of 10 inches. Ebriza POS NEXT is also available for download from the App Store, but it runs on any iPhone or iPad with iOS 16 or later and has no minimum screen size requirement — the 10-inch requirement applies only to KDS.

You can see application from the POS menu.

If you don't have the application installed, you won't be able to access it and a message like below will appear, requiring you to install the application from the Administration part of Ebriza, from Marketplace.

Orders are sorted on the Kitchen Display Screen based on tags that are corresponding to the products from the Configuration tab.

Once installed, the KDS main screen shows only active orders, grouped into tabs. The first tab is "All active (n)" and lists every active order this KDS is configured to see. After it you get one tab per tag configured under "Tags to consider", labeled

"Tag name (n)" — each tab shows only the active orders that carry that tag. The (n)

count updates in real time as orders come in and are completed. If a configured tag is left empty in the settings, its tab appears with the label "No tag" and groups orders that have no tag set. If only one tag is configured, the aggregate "All

active" tab is not shown (it would duplicate that tag's tab) — only the tag's own tab

appears. For each order you can see the time from when it was placed and any other

tags on it, so you know which stations also received parts of that order. When the

cook / bartender finishes an order they tap the check mark in the top-right corner of

the order card; the order then disappears from the active tabs and moves to the Completed orders page.

The Served with: row is shown both on tickets in the In-progress tab and on tickets in the Completed tab — you can still see which other stations were working on the bill after you mark the order as completed.

If this KDS is configured with more than one tag (several stations on the same device, each shown as its own card), the Served with: chips on any card exclude every tag configured on this KDS — those stations are already visible here on their own cards. Only tags that are being prepared on a different KDS appear as chips.

Tags are user to let you know that on that specific order there are other tags as well.

When an order hasn't been prepared yet, you will see it as "In process" and once done it will move in the "Completed"

You can choose to mark only one product from the whole order as done, by simply clicking on it, and the waiter will be notified that one product is already prepared. It will appear with an strike through.

If a product that has already been sent to the kitchen is voided from the order on the POS, it stays visible on the active card in KDS as an informational row with the red "Voided product" caption (a red curve-back arrow followed by the words "Voided product"), with the product name shown on the row below in normal weight (not strikethrough). Any modifiers and notes that belonged to the voided product remain shown beneath it, so you know exactly what was cancelled. The voided row is informational only: it cannot be marked as done, and after the order is finalized it keeps its "Voided product" label on the Completed tab — it never turns green like a completed item. If only part of a product's quantity is voided (for example, you had quantity 2 and 1 was voided), the active card shows two rows for the same product: an active row for the remaining quantity, and a "Voided product" row for the voided quantity.

When a product that has already been sent to the kitchen is voided from the order in the POS, it does not disappear from the KDS. Instead it stays visible as information, so the cook knows exactly what was cancelled.

On the active card in the KDS, the voided product appears as an informational row:

The voided row is informational only:

Partial void:

If the product is only partially voided (for example, you had a quantity of 2 and 1 was voided), the active card will show two rows for the same product:

After an order is completed, you will see it in the "Completed" section.

Orders in the Completed section are shown with the most recently completed order at the top of the list, so the last completed order is always visible first.

Completed orders are no longer shown in the main tabs — they live on a dedicated page. Open the menu (the three-line button, bottom-right) and tap the first entry, "Completed orders". The page lists finished orders with the most recently completed at the top, so the last completed order is always visible first.

On the "Completed orders" page, orders are automatically hidden 15 minutes after they were finalized, freeing up space for new ones. When orders have been hidden, a banner appears at the bottom of the page showing how many orders are no longer displayed. Tap Details on the banner to open an additional screen where you can enable the "Show older completed" toggle — this brings the older completed orders back into view on the page. Turn the toggle off from the same screen to hide them again. Orders that remain hidden are permanently deleted from the local device database 60 minutes after their finalization time and can no longer be recovered.

The order is locked automatically, in the background, while the Ebriza KDS app is running on the tablet, whichever screen is open. You do not need to open the "Completed orders" page. As soon as the order locks, the waiter gets the "order completed" notification on the POS, and a delivery order moves to "Prepared". If the KDS app was closed, orders whose time ran out are locked as soon as you open it again. If several KDS screens use the same tag, any of them locks the order, even if the tablet where it was completed is switched off.

When you complete a delivery order (Wolt, Bolt Food, Glovo, etc.) in Ebriza KDS, its status is updated automatically in Ebriza POS NEXT, in the Delivery menu. After you mark an order as completed you have 19 seconds to change your mind; after that the order is locked, and at that moment it moves from "In preparation" to "Prepared".

If the order's products are prepared at several stations (several tags or several KDS screens), the status changes only once every station has completed the order.

The "Prepared" status is shown only in Ebriza. The delivery platform still receives the ready-for-pickup status when you select Issue Fiscal Receipt, as before.

Nothing changes for table orders.

You can personalize the appearance and behavior of the KDS app by opening the Settings screen.

The following theme options are available:

1. Take order per user – when this option is checked, a user will not be automatically assigned to the order in the KDS, so you need to assign a user manually.

2. Print order after completion – when this option is checked, the order ticket is printed when you complete the order.

3. Print order after taking it – when this option is checked, the order ticket is printed when you take the order.

4. Sound on new order – when this option is enabled, the KDS plays a short sound each time a new order arrives at this station. The option is enabled by default.

If you used the KDS app before this update and had Dark mode enabled, the app will automatically preserve that setting the first time you launch it after the update.

When a new order arrives at this station, the KDS tablet plays a short sound. The sound does not play on the board's first load — it only works for orders that arrive while the app is already running. To turn the sound on or off, go to Settings in the KDS app and use the "Sound on new order" option. The option is enabled by default.

If you have more orders than fit on one screen, the KDS splits them across pages automatically. You can move between pages in two ways:

The gesture works on both the "In process" tab and the "Completed" tab. It does not wrap: on the first page swiping right does nothing, and on the last page swiping left does nothing. Tapping on the order cards (opening a card, marking a product as done) still works the same way — the swipe only fires on a clear horizontal drag, not on a short tap.

From the KDS menu, go to Others / Menu and tap Support resource center ("Help using the application"). The Ebriza Help Center (Intercom Help Center) opens directly inside the app, so you can search and read support articles without leaving KDS. It works in the Ebriza KDS app on iPad.

If a kitchen display stops receiving orders even though the sales tablets are sending them normally, the first thing to check is the app version on that display. Open the App Store on the iPad, search for Ebriza KDS and, if the Update button appears next to the app, tap it and wait for the update to finish. Repeat this on every kitchen display at the location, not only on the one with the problem.

Compare kitchen displays with each other, not with the sales tablets: Ebriza KDS and Ebriza POS NEXT are different apps with different version lines, so a KDS whose version number is lower than the POS's is not, for that reason, behind.

To stop falling behind on the version, turn on automatic updates on every iPad running KDS: Settings -> App Store -> under Automatic Downloads turn on App Updates, and leave the iPad connected to Wi-Fi and to a charger overnight. Automatic updates can still be hours or days late, so also check manually in the App Store, especially before a weekend.

For the full set of checks, see the article "The POS app is slow, freezes, or creates duplicate orders [Ebriza POS NEXT]"

Q: Which device does KDS run on?

A: The new app, Ebriza KDS, runs on iPad only and is downloaded from the App Store; the device must have a screen of at least 10 inches. The current version of KDS is part of the Ebriza POS app (the old one) and runs on Android tablets with Google Play access and Android 11 or higher, also with a screen of at least 10 inches — but it will no longer be usable once the current Ebriza POS app is retired. So if you are choosing your equipment now, we recommend starting directly with Ebriza KDS on iPad. For the full compatible hardware list, see the Compatible equipment article.

Q: Is there a web version of the KDS application?

A: No. KDS is only available as a tablet app, on a screen of at least 10 inches: the new Ebriza KDS app is downloaded from the App Store and runs on iPad, while the current version is part of the old Ebriza POS app. If you want to display order statuses to customers in a browser, see the complementary Order Queue Screen (OQS) application.

You can now manage non-fiscal printers directly from the KDS app, without switching to the POS.

From the KDS menu, go to the Others / Menu section and tap Non-fiscal printers.

The page that opens shows all non-fiscal printers available at the location.

From here you can:

Q: Can I get a report from KDS with the duration of orders - from being sent to being completed?

A: No. KDS does not have such a report, nor can one be built in the administration account, neither as a standard report nor as a custom report through the Insights app. The moment the order is sent and the moment it is completed are not saved, so the data from which the duration or the average preparation time could be calculated does not exist. KDS works with orders in progress: it shows them in "In progress", then on the "Completed orders" page, from where they are hidden automatically after 15 minutes and permanently deleted from the device's memory 60 minutes after completion. After the receipt is closed, the sale itself remains, without the kitchen times.