Learn how to manage your restaurant availability directly from POS.

Important: Stopping or restarting the order flow for restaurants is done from the Deliveries section. You can use this option during busy periods when you want to temporarily limit incoming orders.

The store appears closed on the platform, but open in the POS

The "Apply" button sends to the delivery platforms only the stores whose checkbox you changed. If the platform closed the store (for example after an order that was not accepted or after a technical problem), and in the POS the store still appears unchecked, meaning open, tapping "Apply" without changing any checkbox sends nothing to the platform, and the store stays closed.

In this case, do a full stop and restart:

1. Open Deliveries, then the "Temporarily stop orders" button in the top bar (or in the three-dot menu at the top right).

2. Check all stores and tap "Apply". The yellow banner "Orders stopped: N restaurants" appears on the Deliveries page, a sign that the stop was sent.

3. Open the same screen again, uncheck all stores and tap "Apply". The yellow banner disappears.

4. Check in the platform's app or in your account on the platform that the store appears open.

If you have several closed platforms or brands, do the steps for all of them at once. If after these steps the platform still shows the store as closed, or the POS tells you the stores could not be started, write to us in the chat. Tell us the platform, the brand and the time you restarted.

Ebriza does not keep a history of your store's status on the delivery platforms, so it cannot tell you when or for how long your store was closed on Bolt Food, Glovo or Wolt.

Ebriza only knows about the stops and restarts made from the POS, on the Deliveries screen. A store can also be closed from your partner account or from the platform's tablet, or by the platform itself: according to the opening hours set there, or after an order that was not accepted in time. These closures never reach Ebriza. The fact that nobody stopped the store from the POS does not mean the store was open the whole time.

The periods when the store was closed, and how long they lasted, can only be seen in your partner account on each platform (Bolt Food Partners, Glovo Partners, Wolt Merchant Portal). If you cannot find them there, ask that platform's support.

From Ebriza we can see, as a clue, when the last order from each platform came in. If the last order from a platform is much older than usual, the store may have been closed since then. It is not, however, a measure of how long the store was closed.

Write to us in the chat if you want us to check the date of the last order.

To find out right away in the future when a store stops accepting orders, create an alert of the type "Accept/Do not accept orders from the delivery platform" in the Alerts app. See the article "API Alerts - Product/Store Availability Online".

Snoozing and restarting orders from the POS is a manual switch, not a schedule: Ebriza does not have an operating-hours setting, and automatic opening or closing at a fixed time cannot be programmed — neither from the POS nor from Admin.

Opening hours are configured exclusively in the delivery platforms, from your own partner account (Wolt Merchant Portal, Bolt Food Partners, Glovo Partners, Taptasty), where you define your schedule by day and time. As long as the location has a schedule set there, the store opens and closes automatically according to that schedule — you do not need to turn it on and off manually every day.

Stopping and restarting from the POS is intended for exceptional situations — an unexpected closure, a rush of orders, or staff shortages — when you need to temporarily close outside your regular schedule. Keep in mind that a store stopped manually remains closed until you restart it manually, so it should not be used as a daily routine.

Do not confuse this with two similar settings:

If your store appears offline or closed on the delivery platform without anyone having closed it from the POS, the first thing to check is whether there was an incoming order that was not accepted in time. Delivery platforms (Bolt Food, Wolt, Glovo) automatically close the store when an incoming order remains unaccepted or is cancelled by the platform because no one responded. The store is closed by the platform, but the cause is the order that remained unaccepted in the POS.

Reopen the store from the POS: Deliveries, the "Temporarily stop orders" button in the top bar (or in the three-dot menu at the top right, if the button does not appear in the bar). If the store appears checked (stopped), uncheck it and tap "Apply". If it already appears unchecked, even though it is closed on the platform, do the full stop and restart from the section "The store appears closed on the platform, but open in the POS": check, "Apply", then uncheck, "Apply".

Check each brand separately. If you have multiple brands on the same delivery platform, even at the same location, each brand has its own store and its own open/closed status: one brand can be open while the other is closed at the same time. From the Pause orders temporarily orders screen, you can see and stop each store separately, so check them one by one — having one brand open tells you nothing about the other.

Signs that confirm the same cause: you did not receive any notification for the order, the order was not visible in the Deliveries list in the POS, or a customer called the store about an order you were not aware of. All of these indicate that there was an order that the POS did not surface, so no one accepted it, and the platform therefore closed the store. If you find an order that appears on the platform but does not appear at all in the POS, contact us via chat with the order number and time — this is a separate case that we will investigate.

Auto-accepting orders is not a single setting per location. Open the screen from Deliveries with the "Auto accept orders" button in the top bar (or from the three-dot menu on the right, if the button is not shown in the bar), and each brand appears on its own row with its own switch. What you turn on applies only to that brand, exactly like stopping and restarting orders.

If a brand has no auto-accept setting of its own, the setting configured at the level of the delivery app applies. The order is: the brand's own setting is used first; if the brand does not have one, the app's setting is used; if there is none there either, orders are not accepted automatically.

The switch in the POS shows you the state that orders for that brand are actually handled by, including a setting inherited from the app level. In the admin account, under Apps, the delivery app, Brand Settings, the switch shows only the setting saved on that brand, so a brand that inherits the app setting can appear unchecked there. To leave no room for interpretation, set the switch explicitly on every brand.

Previously, the POS screen read only the brand's own setting, so a brand without one appeared with the switch off even though its orders were being accepted automatically. If you reported that auto-accept turned itself off on one brand, that was the cause of what you saw.

If, after the update, a brand still shows a state that does not match, open the Auto accept orders screen, change the switch for that brand and press Apply. If you changed it only to force the save, set it back to the state you want and press Apply again. Saving rewrites that brand's configuration and corrects it; you only need to do this once, for each affected brand.

Settings saved at the same time from the POS and from the admin account no longer overwrite each other: each save changes only the setting you actually changed.

A: The courier location for delivery platforms cannot be checked from Ebriza. For information about the courier’s location, contact the delivery platform directly where the order originated.

[tags: restaurant availability, restaurant active/inactive, how to stop order flow, how long was the store closed, store closure history, since when is the store closed]