Learn how to manage your restaurant availability directly from POS.
Important: Stopping or restarting the order flow for restaurants is done from the Deliveries section. You can use this option during busy periods when you want to temporarily limit incoming orders.
What you need to do to stop the order flow for specific restaurants:
Open the Deliveries section.
Tap the "Pause orders temporarily" button in the top bar (the delivery-truck icon). If the button is not shown in the bar, for example on a phone or a tablet held upright, tap the three dots at the top right and choose "Pause orders temporarily".
Select the restaurants where you want to temporarily stop orders.
Click "Apply" to save the changes.To restart orders, follow the same steps and enable the desired restaurants again.
Attention! Once a restaurant is set as inactive, it will become active again only after enabling the “Accept orders” option.
Opening hours (automatic opening and closing)
Snoozing and restarting orders from the POS is a manual switch, not a schedule: Ebriza does not have an operating-hours setting, and automatic opening or closing at a fixed time cannot be programmed — neither from the POS nor from Admin.
Opening hours are configured exclusively in the delivery platforms, from your own partner account (Wolt Merchant Portal, Bolt Food Partners, Glovo Partners, Taptasty), where you define your schedule by day and time. As long as the location has a schedule set there, the store opens and closes automatically according to that schedule — you do not need to turn it on and off manually every day.
Stopping and restarting from the POS is intended for exceptional situations — an unexpected closure, a rush of orders, or staff shortages — when you need to temporarily close outside your regular schedule. Keep in mind that a store stopped manually remains closed until you restart it manually, so it should not be used as a daily routine.
Do not confuse this with two similar settings:
Auto-accept orders: the store remains open; only incoming orders are accepted automatically, without manual confirmation on the POS. It does not open or close the store.
Operating hours (automatic opening and closing)
The store closed by itself / appears offline on the platform, even though no one closed it
If your store appears offline or closed on the delivery platform without anyone having closed it from the POS, the first thing to check is whether there was an incoming order that was not accepted in time. Delivery platforms (Bolt Food, Wolt, Glovo) automatically close the store when an incoming order remains unaccepted or is cancelled by the platform because no one responded. The store is closed by the platform, but the cause is the order that remained unaccepted in the POS.
Reopening the store does not solve the issue as long as the order remains unaccepted — the store will close again. If you have reopened the store several times in one morning and it kept closing, this is a clear sign of an unaccepted order, not a platform synchronization issue.
What you need to do:
Open the Deliveries section in the POS and check whether there is a new unaccepted order or an order cancelled by the platform in the period before the store was closed. Also check the Future tab — scheduled orders must be accepted in the same way.
Accept the order or, if the platform has already cancelled it, note the situation and move on.
Reopen the store from the POS: Deliveries, the "Pause orders temporarily" button in the top bar (or the three-dot menu on the right, if the button is not shown in the bar), select the store, and tap Apply.
To prevent this from happening again, enable automatic order acceptance and make sure that sound notifications for delivery orders are enabled on the tablet.
Check each brand separately. If you have multiple brands on the same delivery platform, even at the same location, each brand has its own store and its own open/closed status: one brand can be open while the other is closed at the same time. From the Pause orders temporarily orders screen, you can see and stop each store separately, so check them one by one — having one brand open tells you nothing about the other.
Signs that confirm the same cause: you did not receive any notification for the order, the order was not visible in the Deliveries list in the POS, or a customer called the store about an order you were not aware of. All of these indicate that there was an order that the POS did not surface, so no one accepted it, and the platform therefore closed the store. If you find an order that appears on the platform but does not appear at all in the POS, contact us via chat with the order number and time — this is a separate case that we will investigate.
Auto-accept is set for each brand separately
Auto-accepting orders is not a single setting per location. Open the screen from Deliveries with the "Auto accept orders" button in the top bar (or from the three-dot menu on the right, if the button is not shown in the bar), and each brand appears on its own row with its own switch. What you turn on applies only to that brand, exactly like stopping and restarting orders.
If a brand has no auto-accept setting of its own, the setting configured at the level of the delivery app applies. The order is: the brand's own setting is used first; if the brand does not have one, the app's setting is used; if there is none there either, orders are not accepted automatically.
The switch in the POS shows you the state that orders for that brand are actually handled by, including a setting inherited from the app level. In the admin account, under Apps, the delivery app, Brand Settings, the switch shows only the setting saved on that brand, so a brand that inherits the app setting can appear unchecked there. To leave no room for interpretation, set the switch explicitly on every brand.
Previously, the POS screen read only the brand's own setting, so a brand without one appeared with the switch off even though its orders were being accepted automatically. If you reported that auto-accept turned itself off on one brand, that was the cause of what you saw.
If, after the update, a brand still shows a state that does not match, open the Auto accept orders screen, change the switch for that brand and press Apply. If you changed it only to force the save, set it back to the state you want and press Apply again. Saving rewrites that brand's configuration and corrects it; you only need to do this once, for each affected brand.
Settings saved at the same time from the POS and from the admin account no longer overwrite each other: each save changes only the setting you actually changed.
Q: How can I check where the courier is for my order?
A: The courier location for delivery platforms cannot be checked from Ebriza. For information about the courier’s location, contact the delivery platform directly where the order originated.
[tags: restaurant availability, restaurant active/inactive, how to stop order flow]