Learn how to manage your restaurant availability directly from POS.
Important: Stopping or restarting the order flow for restaurants is done from the Deliveries section. You can use this option during busy periods when you want to temporarily limit incoming orders.
What you need to do to stop the order flow for specific restaurants:
Open the Deliveries section.
From the three-dot menu on the right side, select “Delivery options”.
Choose the “Snooze orders” option.
Select the restaurants where you want to temporarily stop orders.
Click “Apply” to save the changes.
To restart orders, follow the same steps and enable the desired restaurants again.
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Attention! Once a restaurant is set as inactive, it will become active again only after enabling the “Accept orders” option.
Opening hours (automatic opening and closing)
Snoozing and restarting orders from the POS is a manual switch, not a schedule: Ebriza does not have an operating-hours setting, and automatic opening or closing at a fixed time cannot be programmed — neither from the POS nor from Admin.
Opening hours are configured exclusively in the delivery platforms, from your own partner account (Wolt Merchant Portal, Bolt Food Partners, Glovo Partners, Taptasty), where you define your schedule by day and time. As long as the location has a schedule set there, the store opens and closes automatically according to that schedule — you do not need to turn it on and off manually every day.
Stopping and restarting from the POS is intended for exceptional situations — an unexpected closure, a rush of orders, or staff shortages — when you need to temporarily close outside your regular schedule. Keep in mind that a store stopped manually remains closed until you restart it manually, so it should not be used as a daily routine.
Do not confuse this with two similar settings:
Auto-accept orders: the store remains open; only incoming orders are accepted automatically, without manual confirmation on the POS. It does not open or close the store.
Operating hours (automatic opening and closing)
The store closed by itself / appears offline on the platform, even though no one closed it
If your store appears offline or closed on the delivery platform without anyone having closed it from the POS, the first thing to check is whether there was an incoming order that was not accepted in time. Delivery platforms (Bolt Food, Wolt, Glovo) automatically close the store when an incoming order remains unaccepted or is cancelled by the platform because no one responded. The store is closed by the platform, but the cause is the order that remained unaccepted in the POS.
Reopening the store does not solve the issue as long as the order remains unaccepted — the store will close again. If you have reopened the store several times in one morning and it kept closing, this is a clear sign of an unaccepted order, not a platform synchronization issue.
What you need to do:
Open the Deliveries section in the POS and check whether there is a new unaccepted order or an order cancelled by the platform in the period before the store was closed. Also check the Future tab — scheduled orders must be accepted in the same way.
Accept the order or, if the platform has already cancelled it, note the situation and move on.
Reopen the store from the POS: Deliveries, the three-dot menu on the right, Delivery options, Stop/restart orders, select the store, and tap Apply.
To prevent this from happening again, enable automatic order acceptance and make sure that sound notifications for delivery orders are enabled on the tablet.
Check each brand separately. If you have multiple brands on the same delivery platform, even at the same location, each brand has its own store and its own open/closed status: one brand can be open while the other is closed at the same time. From the Stop/restart orders screen, you can see and stop each store separately, so check them one by one — having one brand open tells you nothing about the other.
Signs that confirm the same cause: you did not receive any notification for the order, the order was not visible in the Deliveries list in the POS, or a customer called the store about an order you were not aware of. All of these indicate that there was an order that the POS did not surface, so no one accepted it, and the platform therefore closed the store. If you find an order that appears on the platform but does not appear at all in the POS, contact us via chat with the order number and time — this is a separate case that we will investigate.
Q: How can I check where the courier is for my order?
A: The courier location for delivery platforms cannot be checked from Ebriza. For information about the courier’s location, contact the delivery platform directly where the order originated.
[tags: restaurant availability, restaurant active/inactive, how to stop order flow]