In the Ebriza POS Next application, in the “Receipts” section, two statuses marked in red may appear. These indicate different situations related to issued receipts.
To view the details of a receipt, simply click on the corresponding order, and the full status will be displayed on the right-hand side:
Cancelled receipt: this status indicates that the receipt was manually canceled and is no longer valid.
Receipt not printed on the fiscal printer: this status indicates that the receipt was not printed on the fiscal cash register. This usually happens when the fiscal device is not properly communicating with the Ebriza POS Next application.
Common causes for this status:
The fiscal printer is not communicating with the application (cable, network, device turned off or blocked).
The receipt did come out on paper, but at that exact moment the tablet lost its connection to the venue's Wi-Fi network. The fiscal printer printed the receipt, but the "printed successfully" confirmation never reached Ebriza, so the receipt stays red, as not printed. The cause is the venue's network (the tablet keeps disconnecting from the Wi-Fi), not an Ebriza problem.
A product on the order has a VAT rate that is not programmed on the fiscal printer — the application shows the message “VAT not found on printer” or the fiscal printer prints a receipt with “CANCELLED RECEIPT”. In this case, nothing from the order is fiscalized. See the article “How do I set VAT rates on the Datecs fiscal printer?” (or the Partner version) for how to check which rates are programmed on the device and how to fix the order.
Important: if the receipt DID come out physically on the fiscal printer, do NOT cancel the order and do NOT reissue the receipt — you would issue a second fiscal receipt for the same sale. Check the X/Z report: if the total matches the sales in Ebriza, the receipt was issued correctly and the red status does not affect the fiscal situation. To stop it from happening again, check the stability of the venue's Wi-Fi network (the tablet must stay connected at all times). If it happens often, contact the support team: we can check the tablet's logs to see whether it disconnected from the network during that period. The steps below (cancel and reissue) apply only to orders whose receipt did NOT come out on paper.
What to do with an order left with this status: it has no fiscal receipt number, meaning nothing was issued on the fiscal printer, and any card payment remains valid and should not be processed again. After you have fixed the cause, cancel the order from Administration → Sales (three dots → View → Cancel order/receipt), then mark the order again in POS and issue the fiscal receipt. Without this step, the order remains in Ebriza without a receipt and will create a discrepancy in the closing reports.
The connection to the Datecs fiscal printer was lost while the receipt was being printed. The app checks with the device whether the receipt was nevertheless issued; if it was not, it cancels the receipt that remained open on the fiscal printer, and the order remains with this status. At that point, the device may print a slip marked CANCELED — this is the automatic cancellation of the failed attempt.
Do not confuse the two: the “Receipt canceled” status means that the receipt was canceled from the app, while the CANCELED slip printed by the fiscal printer after a failed print attempt is the automatic clearing of the receipt that remained open on the device — no fiscal receipt was issued for that order, and it remains with the status “Receipt not printed on fiscal printer”.
[tags: what to do if a receipt is marked in red, unprinted receipts, receipt not printed on fiscal printer, red icon, reissue, receipt not printed, red fiscal receipts, printer response]