What each table color indicates?
Each color indicates the status of the room:
White – available table
The table is available and can be used for a new order.Red – table occupied by another user
The table is open by another user (for example, another waiter), and the orders in that room are managed by that person.Green – table occupied by you
The room is open by the current user, and the orders can be managed directly.
Payment note indicator
When a payment note is issued for a table, a specific symbol will appear on that table. This indicates that the payment note has already been generated for the respective table.
This indicator helps you quickly identify the tables where the customer has requested the payment and prevents issuing the payment note multiple times.
Accessing tables as a POS Manager user
Users with the POS Manager role have extended access to tables and can manage tables that are assigned to other waiters.
A POS Manager can perform the following actions:
access tables opened by other users;
issue payment notes;
issue fiscal receipts;
move products between tables;
change the user assigned to a table.
These features allow orders to be managed quickly and provide flexibility in situations where a manager’s intervention is required.
A table with several orders (stacked tables)
If two tablets open the same free table at the same time and products are added on both, the table ends up with two separate orders. This is not an error and no products are lost. On the table map the table is shown stacked (two tables on top of each other).
To open the order you want: tap the table. The Table X orders window opens with every open order on that table. For each order you see the order number, the client (if one was added), the number of products and the total. Tap an order to open it.
Actions for a specific order: press and hold the table, pick the order from the list, then choose the action you need (payment note, move products, move the table to another user, add or manage the client).
Another waiter's order: you see it in the list, but you can open it only with the POS Manager role. Otherwise a message tells you that you don't have access to the table.
Once one of the orders is paid, the table is no longer stacked and tapping it opens the remaining order directly.
A table stays occupied after the order was paid
If an order was paid and the fiscal receipt was issued, but a table stayed occupied, this is not a display error. That table holds a real bill.
The most common cause: the same bill was open on two tablets. It was paid on one of them. The other tablet still had the old bill open, and the products were moved from it to another table. Moving them creates a new bill with products that were already paid on the fiscal receipt.
What to do:
Open the bill on the table that stayed occupied and compare its products with the fiscal receipt that was already issued.
If they are the same products, delete them from the bill and choose as the reason that they were already paid on the fiscal receipt.
Do not collect payment for this bill. If you do, the same products will be fiscalised twice.
To prevent it in future: if you have several tablets, give them different names (for example “Bar 1” and “Bar 2”, not “Bar” on both). That way it is clear which tablet was used for each bill.
A table opened on one tablet does not appear open on the other tablet
All tablets in a location work with the same rooms and the same tables. A table opened on one tablet should appear open on all the other tablets in the location, no matter which room it is in. If the tablets show different open tables, this is not normal: one of the tablets did not receive the change (a sync problem between devices).
What to do:
1. Note which tables appear open on each tablet.
2. On ALL tablets in the location, fully close the Ebriza POS NEXT app. Minimizing it is not enough: also remove it from the recent apps list so it no longer runs in the background.
3. Make sure the tablets have internet, then reopen the app on each tablet.
4. Check whether the table now appears open on all tablets.
If after these steps the tablets still show different open tables, write to us in the chat. Tell us the names of the tablets and which tables appear open on each one, so we can check.
Important! Do not uninstall the app. Closing and reopening the app does not lose anything, but uninstalling it can lose the receipts that have not yet synced with the server.
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