What each table color indicates?
Each color indicates the status of the room:
White – available table
The table is available and can be used for a new order.Red – table occupied by another user
The table is open by another user (for example, another waiter), and the orders in that room are managed by that person.Green – table occupied by you
The room is open by the current user, and the orders can be managed directly.
Payment note indicator
When a payment note is issued for a table, a specific symbol will appear on that table. This indicates that the payment note has already been generated for the respective table.
This indicator helps you quickly identify the tables where the customer has requested the payment and prevents issuing the payment note multiple times.
Accessing tables as a POS Manager user
Users with the POS Manager role have extended access to tables and can manage tables that are assigned to other waiters.
A POS Manager can perform the following actions:
access tables opened by other users;
issue payment notes;
issue fiscal receipts;
move products between tables;
change the user assigned to a table.
These features allow orders to be managed quickly and provide flexibility in situations where a manager’s intervention is required.
A table stays occupied after the order was paid
If an order was paid and the fiscal receipt was issued, but a table stayed occupied, this is not a display error. That table holds a real bill.
The most common cause: the same bill was open on two tablets. It was paid on one of them. The other tablet still had the old bill open, and the products were moved from it to another table. Moving them creates a new bill with products that were already paid on the fiscal receipt.
What to do:
Open the bill on the table that stayed occupied and compare its products with the fiscal receipt that was already issued.
If they are the same products, delete them from the bill and choose as the reason that they were already paid on the fiscal receipt.
Do not collect payment for this bill. If you do, the same products will be fiscalised twice.
To prevent it in future: if you have several tablets, give them different names (for example “Bar 1” and “Bar 2”, not “Bar” on both). That way it is clear which tablet was used for each bill.
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