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Managing Wolt Orders [Ebriza OLD POS]

Written by Diana

How to use it:

a. Open the Ebriza POS in the delivery room (this is automatically created upon receiving the first external order in Ebriza, after the integration is activated).

b. As soon as an order is placed on Wolt, it will appear directly in the POS.

In the delivery area, you will be able to view received orders and track them based on their status:

  • Orders marked in red (and highlighted in yellow) are new orders that have not yet been processed.

  • Orders marked in blue have been accepted, meaning the operator has accessed and confirmed the order.

  • Orders marked in green have already been sent to the kitchen and are in preparation.

c. If one or more products available for sale on Wolt can no longer be ordered for any reason, you can set their availability directly from the Ebriza POS as follows:

  • Press and hold the desired product, then click on Stock Availability.

  • Change the product status from "In Stock" for Wolt to either available or unavailable.

If you encounter a situation that requires closing the restaurant, you can do so directly from the Ebriza tablet by accessing the Deliveries section.

Note:

  1. If an order is not accepted within 5 minutes, the store is automatically closed for 15 minutes.

  2. After 15 minutes, the store reopens automatically.

4. AUTO-ACCEPT ORDERS

You can enable auto-acceptance of orders coming through the platform, so they go directly into "In preparation" status (not "New"), and the order receipt is sent automatically to the printer or Kitchen Display Screen.

This setting can be configured in two ways:

Acceptance timing and automatic closure

  • A new order must be accepted within a maximum of 5 minutes of receipt.

  • If an order is not accepted within this interval, the store is automatically closed for 15 minutes.

  • After the 15 minutes, the store reopens automatically — no manual intervention required.

To avoid automatic closures, you can enable automatic order acceptance (see the CONFIGURATION section).

Setup from the Ebriza admin account

Available on any POS version:

  1. From your Ebriza admin account, open the platform app (Glovo / Bolt Food).

  2. Go to Brand Settings → Brand Settings and tick the option "Auto-accept orders".

  3. Set the estimated preparation time for orders.

  4. From the same place, go to Settings → Settings and tick the same "Auto-accept" option, using the same preparation time.

  5. Save the changes.

  6. Attention: when automatic order acceptance is enabled, the tablet does not play any sound in Ebriza POS when a new order is received.

Setup directly from Ebriza POS NEXT

Alternatively, on Ebriza POS NEXT, this setting can also be configured directly from the POS app, without accessing the web admin account:

  1. Open the Deliveries section in Ebriza POS NEXT.

  2. Tap the three dots in the top-right corner of the screen (the More menu).

  3. Select Auto-accept orders.

  4. Select the restaurants for which you want to enable auto-acceptance.

  5. Tap the Apply button to save the changes.

  6. When auto-accept is enabled, Ebriza POS NEXT plays a sound notification when a new order is received.

After using either method, orders will be auto-accepted according to the preparation time set.

[tags: deliveries, delivery apps external integration, external orders, external order, delivery room]

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