How to use it:
a. Open the Ebriza POS at the delivery room. (is created automatically at the first external command coming in Ebriza , after activating the integration).
b. As soon as an order is placed on the Glovo, it will appear directly in the POS.
In the delivery room you will be able to see the orders received and you will be able to follow them according to status:
The red ones (and marked in yellow) are the newly entered orders, which have not yet been processed.
The blue ones were accepted, meaning the operator entered the order and confirmed it.
The green ones have already been sent to the kitchen and are being prepared.
c. When the order is ready for delivery, click on the "Show only paid orders" button and click on the order that has just been completed. From here you will choose the new status of the order "Delivery order" / "Order completed".
Closing the order and the payment method
Orders received through the Glovo integration arrive in Ebriza with the payment method already chosen by the customer in the Glovo app. You do not have to select anything in the POS – the payment is already attached to the order.
Order received through the integration
Open the Glovo order.
Press the green „Issue fiscal receipt” button. There is no need to select the payment method manually.
If the bank transfer payment option does not show up on an order received through the integration, it is not a missing setting: the payment came together with the order, so there is nothing to choose. You do not need to change anything in Account Settings > Company Settings, nor in the POS payment buttons – those screens are for receipts recorded by the cashier, not for orders received from the platform.
Order recorded manually in Ebriza
If you do not have the integration, or if you type the order into Ebriza yourself (you “record it manually”), the payment method must be selected by hand. For a Glovo order that the platform settles by bank, the correct method is Bank transfer, not Cash.
On the receipt, tap the three dots in the bottom-left corner.
Select “Payment options”.
Select “Bank transfer”.
These steps are for Ebriza POS. If you use Ebriza POS NEXT, the screens and the labels are different – see the article “Delivery Section [Ebriza POS NEXT]”.
NEXT STEP
We recommend using the Alerts app in parallel with the Glovo app, especially the "API Order Failed" and "New Products Saved by API" options so you can be notified by email if an order couldn't be sent to Ebriza or command contains a product that is not configured in the Configuration section and requires verification. Click here to find out how to set up alerts.
6. AUTO-ACCEPT ORDERS
You can enable auto-acceptance of orders coming through the platform, so they go directly into "In preparation" status (not "New"), and the order receipt is sent automatically to the printer or Kitchen Display Screen.
This setting can be configured in two ways:
Setup from the Ebriza admin account
Available on any POS version:
From your Ebriza admin account, open the platform app (Glovo / Bolt Food).
Go to Brand Settings → Brand Settings and tick the option "Auto-accept orders".
Set the estimated preparation time for orders.
From the same place, go to Settings → Settings and tick the same "Auto-accept" option, using the same preparation time.
Save the changes.
Attention: when automatic order acceptance is enabled, the tablet does not play any sound in Ebriza POS when a new order is received.
Setup directly from Ebriza POS NEXT
Alternatively, on Ebriza POS NEXT, this setting can also be configured directly from the POS app, without accessing the web admin account:
Open the Deliveries section in Ebriza POS NEXT.
Tap the three dots in the top-right corner of the screen (the More menu).
Select Auto-accept orders.
Select the restaurants for which you want to enable auto-acceptance.
Tap the Apply button to save the changes.
When auto-accept is enabled, Ebriza POS NEXT plays a sound notification when a new order is received.
After using either method, orders will be auto-accepted according to the preparation time set.
Frequently asked questions
Q: How can I create or manage a promotion on the delivery platform through Ebriza?
A: Promotions, discounts, and marketing campaigns are managed exclusively from the delivery platform (the relevant platform's admin account — Glovo Partners, Bolt Food, etc.), NOT from Ebriza.
The platform will send the already-discounted prices to Ebriza, according to the discounts set there. In Ebriza, products should be saved at their full prices (optionally with a preferential price for the platform), without discounts — the discount is applied by the platform.
Q: Can I sync a marketing offer created in Ebriza to the delivery platform?
A: No. These campaigns are not managed from Ebriza. Changes are made directly from the platform's portal.
Notă pentru reviewer: Aceeași secțiune FAQ se adaugă în ambele articole; verifică wording-ul să fie consistent cu strategia internă privind diferența între „preț preferențial" și „promoție/discount".
[tags: glovo application, deliveries, delivery applications, external commands, integration]