Coming from the old Ebriza POS app? The customer display works differently in POS NEXT
In the old Ebriza POS app, the customer display is a web page. From the sales app, you open the Customer Screen menu, which shows you a URL and a synchronization code, and you open the actual screen in a browser — Chrome (Android) or Safari (iOS) — on the second tablet, with a screen larger than 9 inches. Nothing is installed from the App Store on the display tablet, so the old version also works on Android tablets. If you added the page to the tablet's home screen as a shortcut, it looks like an installed app, but it is still our web page. The complete steps are available in the article “Customer Display - How do I connect a customer screen with Ebriza POS? [Ebriza OLD POS]”.
In Ebriza POS NEXT, this is no longer the case: the customer display is a standalone app called Ebriza CDS, which you install separately from the App Store on the second tablet. The web page, URL, and synchronization code method works only with the old app; in POS NEXT, neither the URL menu nor the web page is available.
If you have switched to Ebriza POS NEXT and can no longer find the customer display option in the app, this is not a settings, license, or permissions issue - the option no longer exists as a menu in the sales app. Follow the steps below to install and connect the Ebriza CDS app.
Before you start
To use the Customer Display, you need two tablets: the main tablet, the one you use to enter orders, runs the Ebriza POS NEXT app, while the second tablet has the Ebriza CDS app installed.
We recommend using a second, dedicated tablet exclusively as the Customer Display. We do not recommend using the same tablet for both sales and the Customer Display, as this would require you to constantly switch between two apps while working.
Before you start
To use the Customer Display feature, you need to install the Ebriza POS NEXT app on one tablet and the Ebriza CDS app on another tablet.
On the second tablet, open the Ebriza CDS app and select Log in with QR code.
On the main tablet, the one you use to enter orders, open the Ebriza POS NEXT app.
Install the Ebriza CDS app on the other tablet.
When opening the application for the first time, you can connect the device using one of the following methods:
QR Code
PIN
Connect using a QR Code
In the Ebriza POS NEXT app, select Log in with QR Code.
On the main device where you process sales, open the Ebriza POS application.
Go to Devices → POS Devices on the Network.
Select Register New Device.
5. A QR code will be displayed. Scan it using the tablet that will be used as the Customer Display.
6. Enter a name for the new device to complete the registration.
Connect using a PIN
On the second tablet, open the Ebriza CDS app and select Other connection methods.
On the main device where you process sales, go to Devices → POS Devices on the Network and select Register New Device.
Choose the PIN connection method. A PIN code will be generated.
4. Introdu codul PIN pe tableta destinată Customer Display pentru a finaliza conectarea.
How it works
Once the Customer Display Screen is connected, you can use it during the sales process.
When completing an order, tap the Tip button. The customer will then be able to select the desired tip amount directly on the device.
How to change the tip percentages displayed to the customer
The percentages shown to the customer on the display are configured in the administration account, not on the tablet. Neither the POS NEXT app nor the Ebriza CDS app can change them: in the CDS app settings on the second tablet, you can only find the app language, “About device”, and the option to delete the device.
Log in to the administration account and go to Apps > Customer Display.
Open the Settings section.
Fill in the Tip percentage 1, Tip percentage 2, and Tip percentage 3 fields with the values you want the customer to see.
Click Save.
Keep in mind:
The Customer Display always shows three percentage buttons, plus the option to leave no tip and the possibility for the customer to enter a custom amount. A percentage cannot be deleted; it is replaced. If you no longer want 5% to appear, enter a different value in the corresponding field (for example, 10, 15, or 20).
Leaving a field empty does not mean “no percentage”. The display returns to the default values of 5, 10, and 15, so clearing the field brings back exactly the value you wanted to remove.
The setting is saved for the location selected in the administration account. If you have multiple locations, repeat the process for each one.
If the display still shows the old values after saving, restart the Ebriza CDS app on the second tablet — it reads the settings when it starts.
Attention: the path More (the three-line button, bottom right) > Settings > Order and receipt configuration in the POS NEXT app changes the tip percentages on the sales tablet, not the ones shown on the Customer Display. These are two different lists.
If the customer does not respond on the display - Add tip manually
After you press Tip on the sales tablet, the POS waits for the customer's response and shows you the message "The customer is selecting a tip...". If the customer does not want to or cannot choose on the display, you press the Add tip manually button, right below the message.
What happens next:
- the customer display leaves the tip page and returns to the customer's bill;
- on the sales tablet the usual tip window opens, the same one you use when you have no customer display connected;
- there you choose a percentage or enter a fixed amount and save.
A tip entered this way is recorded exactly like one chosen by the customer on the display: it appears on the bill and on the fiscal receipt with the same value and goes into the tip reports in the same way. You do not have to do anything extra.
Keep in mind: if in the meantime the customer has managed to choose on the display, their response takes priority and the Add tip manually button no longer does anything. The button is available for as long as the POS is still waiting, not after the customer's response has arrived.
The button appears in the language set in the POS app. On an app in Romanian it is called Adaugă bacșiș manual.
The customer display shows old values / does not pick up settings changed in the account
The customer display does not store any data of its own: it displays what it receives from the POS tablet it is paired with and reads its settings from your account, which it downloads when the Ebriza CDS application starts. If you changed a setting in your account, such as the tip percentages, and the screen still shows the old values, in almost all cases this is not a platform synchronization issue, but simply because the tablet has not connected to the server again.
Important: the Ebriza CDS application does not display any warning message when it loses its connection. It simply remains on the last content it received. The fact that the screen looks normal does not mean that it is connected.
Follow the steps below in order. In practice, step 1 or step 3 usually resolves the issue within a few minutes.
Completely close the Ebriza CDS application on the display tablet and open it again. It is not enough to send it to the background. When the application starts, it reads the settings from your account again, so if you saved a setting while the tablet was turned off or had no connection, it will only pick it up now.
Check that the display tablet is connected to the same Wi-Fi network as the POS tablet it is paired with. Not the guest network, not another router, and not mobile data. If you are unsure, follow the article “Local network configuration/troubleshooting”.
If it still shows the old values, disconnect and pair the display again. On the display tablet, from the Ebriza CDS application's waiting screen, tap the menu button in the top-left corner, go to Settings, and under the Other section tap “Delete device” and confirm. Then register it again from the POS tablet, by going to Devices - POS devices on the network - Register a new device, using either the QR code or PIN, exactly as you did when connecting it for the first time.
After reconnecting, the setting will appear immediately on the display.
Deleting the device is safe on a customer display. The screen does not store receipts or orders; it only displays what the POS tablet sends to it, so nothing unsynchronized can be lost. The application remains installed on the tablet, and you can reconnect it within a few seconds. Be careful not to confuse this step with deleting a POS tablet: in that case, the device is deleted only after the application confirms that everything has been synchronized.
If the display is turned on, is on the same network as the POS tablet, and still does not pick up the setting even after pairing it again, contact us via chat and mention which setting you changed, at which location, and which of the steps above you have already followed.
The same section also applies to a KDS that does not pick up a setting, with one difference in step 3. If you want to cover KDS here as well, add the following paragraph at the end of the section:
**On a kitchen display (Ebriza KDS), the situation and steps are identical; only the location in the application is different: the menu button in the top-left corner opens the Menu page, and from there you select “Delete device”. Deleting it is also safe here
[tags: customer display, CDS, tip screen, secondary display, customer screen, tip, CDS setup]