If an app or menu item doesn't appear in your Ebriza account, in most cases the app is already installed on the company's account, but the user you're logged in with doesn't have permission to access it.
Menus in Ebriza Administrator are built from the applications the current user has Read permission for, not from everything installed on the company's account. An app without permission is completely invisible to that user: it doesn't appear in the left-hand menu, and screens that depend on it may display the message "The application is not installed", along with a button that links to the Marketplace.
This message is misleading: the application is installed on the account, but your user doesn't have permission to access it.
First of all: do you have a main subscription package installed?
Check this first if you are blocked by a message about permissions and, at the same time, you are no longer paying for a subscription or you are not sure you have an active one.
The account needs one of the main packages — Pro, Premium or Titanium — in order to be operational. Without a package installed, the paid modules included in the package (Invoicing, Clients, Stock, POS) are not installed on the account at all, so nobody has permissions for them, not even the account administrator. What you see, however, is a message about permissions — for example, “you don't have write permission” or “you can't select the client” when you try to issue an invoice. The message is misleading: the cause is not your role, but the missing package.
In this case, Account Settings → Users / Roles has nothing to fix: there is no permission to grant for a module that is not installed on the account.
What to do: go to the Marketplace, choose the package you want (Pro, Premium or Titanium), and click Install. An enrolled bank card is required. You can find what each package contains and how much it costs in the article “Ebriza Subscriptions: Pro, Premium, and Titanium”.
Do You Have an Older Package (POS Pro, POS Premium, ING POS)?
The second situation where permissions are not the cause is when the account has a package from the previous generation — “POS Pro”, “POS Premium”, or “ING POS”. These packages are no longer part of the offering and do not contain the same set of modules as the similarly named current packages. For example, Cash Register and Inventory Management are not included in the old POS Pro and POS Premium packages. If you have an older package and cannot find a module, it is very likely that the module is simply not installed on the account, in which case the permissions workflow cannot resolve the issue.
What to do: check what is actually installed on the account under Account Settings → Billing (or contact us via chat and we will check for you). If the module is missing, the solution is to switch to one of the 3 current packages — Pro, Premium, or Titanium — depending on what you actually use. See the article “Ebriza Packages: Pro, Premium and Titanium”, in the section “I have an older package”, where you can also find the licenses included with each package and the warning that the change should not be made during business hours.
You have the Pro package and can’t find Inventory Management?
The third situation where permissions are not the cause is an account with the current Pro package. Pro is a complete package for sales, but it does NOT include the Inventory Management module — this is only included with Premium and Titanium. Therefore, on a Pro account, Inventory Management is genuinely not installed, and the “Application is not installed” message shown on the stock, GRN, inventory, transfers, or consumption note screens is correct, not misleading.
How it appears: when configuring products, you cannot associate goods or raw materials, new products remain as Service, and a product set to “I sell it as I buy it” or “Contains recipe” cannot be saved. The details and exact messages are available in the article “Choosing the Product Type”, in the section “I can’t change the type from Service to Goods or Recipe”.
What to do: check which package you have under Account Settings → Billing. If it is Pro and you need Inventory Management, switch to Premium or Titanium: Marketplace → choose the package → Install. You do not need to uninstall anything first; the old package is automatically replaced. Perform the change outside business hours. See the article “Ebriza Packages: Pro, Premium and Titanium”.
If your package is Premium or Titanium, then the module is installed on the account and the cause is the user’s permissions — continue with the steps below.
How to check and fix it
The following steps must be performed by an account administrator (or a user with Write permission for Settings):
Go to Account Settings → Users.
Select the user who can't see the application and click Permissions.
Select the location where you want to configure permissions. Permissions are configured separately for each location, so make sure you choose the location where the user works.
Find the application's row and set it to Reading (the user can view it) or Writing (the user can view and modify it). Not allowed means the application will not appear at all for that user.
Save the changes.
Ask the user to log out and log back in. Permissions are loaded at login, so the application will not appear until they sign in again.
If the user has a role
If the user has been assigned a role, their permissions may come from that role. Also check Account Settings → Roles, open the relevant role, and grant access to the application there.
Keep in mind that when a new application is installed on the account, existing roles may not automatically receive permission for it, even if nobody changed the role. That's why a newly installed application may not appear for some users.
I can't find it in the Marketplace either
Not finding an application in the Marketplace doesn't mean you don't have it. The Marketplace only lists public applications. Some applications are included in Ebriza subscription packages or are installed by the Ebriza team, so they never appear in the Marketplace list, even for accounts where they are already installed.
Before looking for an application in the Marketplace, always check the user's permissions.
What shouldn't I do?
There are only three exceptions, and all of them can be verified rather than assumed: an account that has no main package installed (see the section at the beginning of the article); an account with an old package — POS Pro, POS Premium, or ING POS — that is missing a module not included in the legacy generation (see the section above); and an account with the current Pro package that is missing the Inventory Management module, which Pro does not include (see the section “You have the Pro package and can’t find Inventory Management?”).
Don't assume the application was deleted or that there's a technical issue before checking the user's permissions.
If the application has Reading or Writing permission for the correct location, the user has logged out and back in, and it still doesn't appear, contact us via chat and we'll check your account.
Tags: [can't find app, application not installed, app not showing, missing application, menu item missing, can't find in Marketplace, application permissions, app access, missing menu]