When This Applies?
This applies if you experienced a power outage, a voltage drop, an internet interruption, or a router restart, and since then, orders from delivery platforms (Glovo, Bolt Food, Wolt, Tazz, and others) no longer appear on the tablet, appear with a delay of a few minutes, or a specific order is missing from the Deliveries screen even though the platform shows it as sent.
Why This Happens?
The Ebriza POS application maintains a permanent connection with our servers, through which new orders are pushed to the tablet as soon as they come in. After a power or network interruption, this connection can become stuck: the tablet comes back online and everything appears to be working normally, but the old connection is no longer receiving anything. As a result, an order that has reached Ebriza may not automatically appear on the screen.
This is why the tablet may show that it is connected, while the order exists on our side and the Deliveries screen is still empty.
What to do?
Completely close the Ebriza POS app on the tablet that is not receiving orders. Minimizing the app or exiting it is not enough. Open the recent apps list and remove Ebriza from there as well, so it is no longer running in the background.
Open the app again. When it is reopened, the synchronization connection with the server is re-established, and orders received in the meantime should appear on the Deliveries screen.
Also check the “Closed” tab in the Deliveries screen. An order received while the connection was blocked may already be there — for example, if it was cancelled by the delivery platform in the meantime — so you may not find it in the list of active orders.
If you have multiple tablets at the location, restart the app on every tablet that is not receiving orders. The connection is established per device, not per account.
Important!
Do not uninstall the application. Restarting the app does not cause any data loss, but uninstalling it may result in the permanent loss of receipts that have not yet been synchronized with the server.
If the Order Still Does Not Appear After Restarting
Contact us and send us the following so we can check the exact order:
the platform and the brand name on which the order was received;
the location, if you have multiple locations;
the order number from the platform, together with the day on which it was placed;
the approximate time.
The order number alone is not enough: on the platforms, the number is a counter that resets every day and is separate for each location, so the same number may appear multiple times in your account. The brand and the date tell us exactly which order it is and where to look.
Tags
[delivery orders not showing on tablet, power outage, power went out, internet went down, delayed delivery orders, POS app restart, delivery order synchronization, order missing from deliveries]