The availability of a product refers to the locations where this product can be sold.
Important: an empty Availability list means that the product is available at ALL locations, not none. As soon as at least one location is selected, the product can only be sold at those locations.
Availability is meant to solve the case where a single product is missing from a location. It is not the mechanism used to separate a location’s menu: if all products from the account appear on a location’s tablet, the cause is the product configuration that reaches that location, not the Availability settings of the products — see the Product Configuration article. Do not edit products one by one to separate the menu of a location.
To set the availability of a product, you have two options:
1. From the Product List
Log in to the admin account and go to the Products section in the Configuration
Search for the product you want to modify the availability for in the product list. (You can search using the magnifying glass on the right.)
Once you find the product, click on the three dots next to it, then click on Edit.
You will be redirected to the detailed product editing page, where on the right side, you will see the field for Availability.
After setting Availability, click Save. Saving alone does not change anything in the POS app: there is one more step to complete.
Save the product.
In Product Catalog → Products, click the green POS button (Sync with POS) at the top of the page and confirm. This sends a signal to the devices to reload the data.
Only if you are still using the old Ebriza POS app: also sync from the app, on each tablet at the respective location.
On Ebriza POS NEXT, the first two steps are enough — the app receives the signal and automatically updates its product catalog, so you do not need to do anything on the tablet.
On the old Ebriza POS app, do not stop at the button in Admin. On each tablet at the respective location, open the menu (the icon with 4 horizontal lines, top-left), then go to POS Settings → Sync Device. The illustrated steps are available here: POS Synchronization.
If you are not sure which app you have on your tablets, check the app name and icon on the tablet screen or ask us — the steps in Admin are the same in both cases; only this final step is different.
Example: The company has two locations - Location 1 and Location 2. The product for sale - Carbonara Pasta. The product is only sold at Location 1. In the product configuration under Availability, select Location 1, so it will appear in the POS only for Location 1.
Don't forget to save the changes and synchronize with the POS.
2. From Product Display
Log in to the admin account and go to the Product Display section in the Configuration.
Here, when you enter a category, if a product is unavailable at one or more locations, it will appear as such.
By clicking on this product, you will be redirected to the detailed editing page, where you can modify the availability.
Note: For more information about setting availability by locations from Product Display, visit this article.
!NEW! - From now on, in Ebriza POS Next you can manage product availability directly from the POS, without needing to access the Admin page. Learn more here
[tags: location, locations, product available, why can't I find a product, missing products, what to do if a product is not available at a location, product editing, product display, unavailability, points of sale]