The Ebriza admin account (ebriza.com) is built for a laptop or desktop screen. If you open it on a phone, part of the screen is not displayed: whole columns, filters, fields and buttons simply do not appear. This is not a setting in your account and it has nothing to do with permissions or with your subscription — it is purely the limit of what fits on a small screen.
How to recognise the situation?
Someone points you to a button, a column or a section, and you cannot find it anywhere on screen.
A field looks grey, narrow or "cut off" and you cannot type in it.
You have scrolled the page in every direction and still cannot reach that field.
Important: the missing elements are not hidden further down the page. At phone width they are not displayed at all, so there is no scrolling, no hidden menu and no "further down" that will bring them back.
What does NOT fix it?
Turning the phone sideways (landscape).
The "Request Desktop Website" option in Safari or Chrome.
Trying a different browser on the same phone.
Pinching to zoom out — zoom is locked in the admin account.
None of these is a solution we support, and none of them makes the screen usable on a phone. If someone has recommended them to you, don't waste your time on them.
Example: the "Can be selected between ... and ..." fields in Modifiers
The Products - Modifiers screen is the most visible case. The top row of an option group holds, on a single line, the group's name, the Edit and Delete links, and the two fields with the minimum and maximum number of selections. On a phone those two fields squeeze down to a sliver and look grey or disabled.
Those fields are not disabled, and there is NO "edit mode" you have to enter first. Careful: the Edit link next to the group name opens the list of options, and Delete removes the group entirely — so don't tap around in that area trying to "unlock" the field.
What to do?
Make the change on a laptop or desktop. There the screen displays in full, with every field and button.
If you don't have a laptop to hand and the change cannot wait, write to us on chat: tell usexactly what you want changed and we can make the change in your account for you.
What you can do from a phone?
For reports, inventory and supplier orders there is the free Ebriza Operations app, built for the phone. It does not replace the admin account: you cannot configure products, modifiers, prices or account settings from it. See the articles about the Ebriza Operations app.
[tags: button missing in admin, grey field in admin, cannot fill in the field, only possible on
a laptop, cannot be done from the phone, admin on phone, incomplete screen, request desktop
site, landscape, modifiers from the phone]