If you have two Ebriza screens open showing sales for the same day and they display different figures, this is most likely not an error: the two screens do not count the same thing. Below you can see what each screen displays and how to compare them correctly.
First, identify each screen by what it says, not by the device you opened it on
A standard report does not exist “only on the website”. The same report, with the same columns, can also be opened on your phone from the Ebriza Operations app — see the article “How do I use the Ebriza Operations app to view reports?”. Therefore, identify the screen by its title and columns:
A donut chart titled “Sales today (HH - HH)”, with slices for payment methods (Cash, Credit card, Bank transfer), is the Dashboard page in the admin account. The hours shown in the title are the location’s operating hours.
A table with four columns — “Total gross sales (before discount)”, “Total discount given”, “Total payments (including tips)”, and “Total payments excluding VAT (including tips)” — with a “Date” filter and a location selected, is the standard “Total payments” report under Reports → Sales.
The “Sales” section in the bottom bar of the POS app on the tablet, with the “Time range” filter (Today, Yesterday, Current week, and so on), is the sales screen in the POS.
What does the “Sales today” chart on the Dashboard display?
Only the current day, in real time, based on the operating hours shown at the top of the Dashboard page (the “Change schedule” button).
For example, if your operating hours are 09:00–05:00, sales closed between 00:00 and 09:00 belong to the previous business day.
Amounts are shown after discounts have been applied.
The breakdown by payment method does not include tips. Tips are displayed separately on the Dashboard.
Orders paid using protocol are not included.
Cancelled receipts are not included.
What does the “Total payments” report display?
The period selected in the report’s “Date” filter. The predefined options (Today, Yesterday, Last month) are calendar-date ranges, so “Today” means 00:00–23:59, not your operating hours. With the “Manual” option, you can choose the exact start and end date and time.
Both gross sales and payments: “Total gross sales (before discount)”, “Total discount given”, “Total payments (including tips)”, and “Total payments excluding VAT (including tips)”.
Only the location you are logged into, selected at the top of the screen.
Why are the figures different?
Most of the time, there is not just one cause, but several factors that can contribute to the difference:
Time range. The chart uses the business day, while the report uses the period selected in the “Date” filter. If the report is set to a calendar day, it will additionally include sales closed between 00:00 and the opening time.
Tips. The “Total payments” columns in the report include tips (this is stated directly in the column name), while the payment-method breakdown on the Dashboard does not.
Protocol. Orders paid using protocol are not included in the “Sales today” chart.
Discounts. “Total gross sales” is before discounts, while the other figures are after discounts.
How to correctly compare the two screens
Open the “Total payments” report and set the “Date” filter to “Manual”, using the exact same start and end times as the operating hours shown at the top of the Dashboard.
For example, if the schedule is 09:00–05:00, set the report from 09:00 on the selected day to 05:00 on the following day.
Make sure you are viewing the same location on both screens. Reports only run for the location selected at the top.
If there is still a difference after aligning the time range, check the data rather than assuming the cause:
Run the “Protocol” report for the same period.
Run the “Cancellations” report for cancelled receipts.
Compare “Total payments” with “Total payments”, not with the gross amount.
If the time range is the same and the figures still do not match, open an incognito window and run the same report — see the article “Figures in the admin account do not match or do not update — check in incognito first”.
A note about “gross sales minus discount”
Normally, “Total gross sales” minus “Total discount given” equals “Total payments”, and the calculation should match down to the last cent.
However, this is not an absolute rule: tips, cancelled receipts, protocol orders, and different time ranges can cause the amounts not to match.
If the calculation does not match for you, follow the comparison steps above.
If you have followed all the steps and the difference is still unexplained, contact us via chat and tell us which screens you compared, which period you used, and which location you selected.
[Tags: sales today, dashboard vs. report, total payments, gross vs. payments, tips, operating hours, two screens different figures]