In order to uninstall apps from Ebriza all you need to do is to go to the menu point "Account Settings" and the first page will be the "Billing" tab.
On the bottom of this page you will see a list with all of the apps installed in your company and you can choose the ones you want to uninstall.
What happens if you have an unpaid invoice
The “Uninstall” button stays visible on the app’s row even when your account has an overdue invoice — it does not disappear or become hidden.
When you press it, Ebriza first asks you to settle the outstanding amount: a window opens showing the amount due, with a payment button. Once the payment goes through, the uninstall process continues from where it left off.
If you choose “Not now” instead of paying, nothing is uninstalled, and the button remains available so you can resume the process later.
The same payment request also appears when you simply open the Billing page if you have an outstanding balance.
The only situation in which the “Uninstall” button is genuinely not displayed is when Ebriza has blocked the account after repeated failed payments. This is different from an account that simply has an overdue invoice. In that case too, the buttons return once the outstanding balance is paid.
If you press Uninstall in the Advanced settings of a delivery app and nothing at all happens — the page does not change and no message appears — your browser still has an older version of the admin panel loaded, in which that button did not respond. Reload the page with Ctrl+F5 and try again. In the meantime you can always uninstall from Account Settings → Billing, as described above.
Another reason an uninstall does not complete
If another installed app depends on the app you are trying to remove, a message appears naming those dependent apps. Those apps must be uninstalled first, after which you can uninstall the app you wanted.
Exception — the 3 main subscription packages (Pro, Premium, Titanium)
The main subscription packages cannot be uninstalled and do not have an uninstall option. If you want to switch to another package, simply install the desired package over the current one from the Marketplace — there is no uninstall step required. The account always needs a main subscription package installed in order to function.
The Marketplace only allows you to install applications — there is no uninstall option there. Uninstalling is done from Account Settings → Billing, as described above. For delivery apps there is also a shortcut that brings you to the same place, described below.
Shortcut for delivery apps (Advanced settings)
If you are already inside the delivery app (Adhoc, Bolt Food, Wolt, Glovo, Deliverect, TapTasty, GloriaFood and the others), you do not have to navigate to Billing yourself.
From your admin account in the browser: Applications → the delivery app → the Advanced settings button → the Uninstall button at the bottom of the window.
You are taken straight to Account Settings → Billing, and the uninstall for that app starts there on its own: if another app depends on it you get the message listing the dependent apps, otherwise the confirmation window opens directly. For delivery apps billed per order, the window where you tick the locations appears first.
This is exactly the same operation as pressing Uninstall on the app's row in the list on the Billing page — the shortcut only takes you there and opens the confirmation for you.
Uninstalling applies to the entire account, not to a single location
Apps are installed and uninstalled at the account level, not at the location level. If you uninstall an app, it is removed from all your locations — you cannot disable an app at one location while keeping it active at another. There is also no option to temporarily deactivate or suspend a single location, and the Ebriza team cannot do this upon request. If you want to permanently give up a location, you can delete it yourself from Account Settings → Company, using the three-dot menu at the end of the location row.
What You Lose When You Uninstall an App
Uninstalling an app is not just a billing change: once the app is no longer installed, you will no longer have access to the features it provided in your account.
For example, if you uninstall the Insights app, the Insights category will disappear from the Reports section, and the reports within it will no longer be available — including custom reports configured for you by the Ebriza support team. If you use reports from the Insights category, please contact us before uninstalling the app.
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