If your order receipts / payment notes are not printed on the non-fiscal printer, you will need to check the following:
1. Check that the non-fiscal printer is connected to the network through the LAN cable and turned on.
2. Check whether the printer shows in green, yellow or red in Ebriza. To do this, you can follow these steps:
a.If the printer shows in yellow, the network is unstable, but this does not prevent order tickets from printing. If the tickets come out, you don't need to do anything. Only if the printer does not print at all, restart the printer, then delete it from Printer Settings and add it again.
b. If the printer is red, check that the printer IP is the same as the computer / tablet IP.
Click here to see how you can find out your computer's IP. To see the tablet / phone IP, click here.
3. If the 2 IP addresses are different, there are 2 options
The device is not connected to the same network that the non-fiscal printer is connected to, so they must be connected to the same network.
The printer does not communicate with the router or Ebriza. You can shut down and restart the printer or router. If the printer does not turn green, you need to delete the printer (press and hold it, then select the 'Delete' option) and follow the steps to install the non-fiscal printer.
What you need to keep in mind is that the first 3 sets of digits (separated by a dot) are identical.
Example: Tablet IP: 192.168.0.101, and Computer IP: 192.168.0.112 - the devices are on the same network;
Tablet IP: 192.168.1.101 and computer IP: 192.168.0.112 - the devices are not in the same network.
4. If the printer is green in Ebriza, tap it in Printers and Devices and check which tags and rooms it has.
Important: a printer with no tags does NOT receive every product. It receives only products that have no tags. A product with a tag prints only on a printer that has the same tag. So, if your products have tags (for example, bar, kitchen) and the printer has no tags, order tickets have nowhere to print, even though the printer is green.
How to fix it: in Printers and Devices, tap the printer and enter the tags of the products that should print there in the tags field (the one showing “tag1,tag2”). Separate them with commas, without spaces, and spell them exactly as they appear on the products (for example, bar,kitchen). Tap Save.
Important: once the printer has tags, products without a tag will no longer print on it. Check in the Catalog that every prepared item has a tag (for example, bar or kitchen); a product without a tag will no longer appear on the order ticket. Also, make sure that the respective tags exist in Ebriza and are assigned to products, written identically (without diacritics, without extra spaces), and that the tablet has synchronized after the change.
If the tags match on both sides and the order slip still doesn't print, the configuration is correct and there is no point checking it again. There is one more standard troubleshooting step that can resolve situations where everything looks correct in the app, but the printer is no longer receiving order slips: turn the printer off using the power button and turn it back on, then go to Menu > Printers and peripherals, delete the printer, add it again, and set its tag again. Finally, test it: open a table, select a product with a tag, and send the order to preparation.
5. Create a text document (notepad) in which you write "test" and try to print it on the non-fiscal printer.
6. Access the "Printers and Scanners" setting in Windows and try to print a test page.
Select the non-fiscal printer.
Click on "Print a test page" or "Printer properties" and then on "Print test page"
How to correctly test that the order slip is sent to the printer?
In Ebriza POS (the old app), the order slip is sent to the printers when you send the order TO PREPARATION — the button with the checkmark at the bottom of the order screen. “Send” or “Save” only records the order and does not send anything to the kitchen or bar. Therefore, a valid test means: open a table, select a product that has the tag configured, and send the order to preparation.
Other possible troubleshooting steps for Epson non-fiscal printers (in this case TM-T20):
Verify that the non-fiscal printer and the computer on which the POSPrinter is installed are on the same network. To do this, you will need to find out what the computer's IP is and what the printer's IP is. To find out the printer's IP, you'll need to hold down the button on the back of the printer for a few seconds and check the print report:
All you have to do is make sure that the first 3 sets of digits are the same on your computer and printer (in this case 192.168.0.101). You should also check that the Subnet Mask and Default Gateway are the same. If they are different, please follow the steps in Setting the Non-Fiscal Printer IP.
2. Verify that the printer IP responds to a ping sent by the computer:
a. Click on search, type "cmd" and select "Command Prompt"
b. Type "ping 192.168.0.101" (be sure to enter the IP of your non-fiscal printer). If the printer is not connected to the network, the result will be as follows.
If the printer is connected to the network, the result will look like this:
[tags: what to do if my order is no longer printed, errors on the non-fiscal printer]