If you have issued a receipt with the wrong payment method, you will need to go to the Administration section in Ebriza, cancel the receipt, and re-enter the products in the POS with the correct payment method.
Navigate to Sales Section:
From the Menu, go to the Sales section and find the receipt you want to cancel.
View the Receipt:
Click on the three dots and select: View
Cancel the Receipt:
Press the red CLEAR button.
Fill in Required Information:
Complete the necessary information for the receipt cancellation, including CNP, receipt number, and reason.
Generate Cancellation Report:
A cancellation report will be generated to which you will need to attach the fiscal receipt.
Re-enter the Products in POS:
After this, go back to the POS and re-enter the products.
Important Notes:
If the cancelled receipt is from a previous date, the cancellation report will be generated with the date on the receipt.
If you want to re-enter the products but for today's date, they will be saved with the current date both in Ebriza and on the fiscal receipt.
At the end of the day, check the sales in Ebriza with the Z Report to ensure the information and amounts are correct.