When a fiscal receipt is not printed, this usually means that the printer is not communicating correctly with the POS.
Before reprinting the red receipt, check the following:
Does the total amount in the X/Z report match the sales in Ebriza?
If the physical receipt was printed AND the reports match → DO NOT reprint it. The receipt remained marked in red only because the Ebriza app did not receive the print confirmation from the fiscal printer. The fiscal situation is correct.
If the physical receipt was NOT printed (difference between Z report and Ebriza = receipt value) → reprint the receipt from the Receipts menu.
In these situations the receipt will appear with the colour red in the POS Menu, at the section Receipts.
All that you need to to is long click/tap on the red receipt and a new window will open. From there, you will need to select: Print Receipt.
If the receipt was already printed, you will be offered the alternative just to validate the order in Ebriza. However if the receipt was not printed on the fiscal printer, a notification will will open, reminding you that this particular order was not printed and you can choose if you want to print it again.
This will only appear for receipts that were not found on the fiscal printer as being printed.
Frequently Asked Questions:
Q: Can I reprint a receipt that's old and still unprinted?
A: Receipts older than 6 days cannot be reprinted directly from POS. To get a print:
1. Cancel the receipt from the admin account (Sales menu)
2. Re-mark the receipt in POS to reissue it with the current date
Q: I have errors when printing fiscal receipts. What should I check?
A: Three quick checks:
1. Go to POS Menu → Printers & Peripherals (or Devices in POS NEXT) and check if the printer appears in red (disconnected).
2. Check the settings: POS Menu → Settings → POS Settings — the option “Print receipts in test mode” must NOT be enabled (valid only for Ebriza POS).
3. Reinstall the printer: press and hold the printer for 2 seconds to delete it, then add it again using the “+” button.
After a power outage, printers may change their IP addresses, so they need to be removed and re-added.
Q: I want to print a bill/pre-check, but it does not print on the fiscal printer. Why?
A: Fiscal printers (cash registers) can print ONLY fiscal receipts, not bills/pre-checks or kitchen/order tickets. For bills/pre-checks and order tickets, you need a non-fiscal (thermal) printer — it must be configured separately from Printers & Peripherals / Devices.
Edge cases:
The receipt printed twice physically, but Ebriza shows only one entry
This happens when there's a communication error between Ebriza and the cash register: the receipt printed twice on the register, but Ebriza recorded only one order. How to handle:
1. Manually draft a cancellation report for one of the two printed receipts
2. Attach the report to that day's Z report
3. Send it to the accounting department
Long receipts get cancelled on the Partner cash register
If the Partner cash register has no battery or isn't connected to its charger, it won't fully print longer receipts (with many products) and they'll be auto-cancelled. Solution: Connect the cash register to a power source. If the error persists with the cash register on power, the issue is likely the battery — contact your cash register supplier.
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