When a fiscal receipt is not printed, this usually means that the printer is not communicating correctly with the POS.

In these situations the receipt will appear with the colour red in the POS Menu, at the section Receipts.

All that you need to to is long click/tap on the red receipt and a new window will open. From there, you will need to select: Print Receipt.

If the receipt was already printed, you will be offered the alternative just to validate the order in Ebriza. However if the receipt was not printed on the fiscal printer, a notification will will open, reminding you that this particular order was not printed and you can choose if you want to print it again.

This will only appear for receipts that were not found on the fiscal printer as being printed.