If you have an inactive user account, that you have created more than 24H ago and was not activated you can change this by going to the Account Settings, at the Users tab.
All Inactive users will appear with a faded green, and if you click on the icon, it will say that the user was only created.
From there you will need to Click on those 3 points, then on Edit.
A new window will open, where you can send a resend the notification to activate the user, depending on the details provided, email or phone.
"Validated" next to the Email field only means that the email address has been confirmed. It does not mean that the user has set a password. Confirming the address and choosing a password are two separate steps, and a user who opened the link without filling in the password has a "Validated" email and still has no password.
To see whether the user has activated their account, look at their icon in Account Settings → Users. If it says the user is only created, the account has not been activated yet. In this case "Password recovery" does not help, because it only works for users who have already had a password.
When the email is already "Validated", the Resend notification button no longer appears next to the email. If the user has a phone number that is not yet validated, use Resend notification next to Phone, so they receive the activation link by SMS. Otherwise, write to us on chat with the user's name and we will help you reactivate their access.
[tags: account validation, how do I validate an account, why can't I access my account, how do I set up my password, user edit]