If you have multiple networks in your restaurant, you may experience some communication problems between devices and / or printers. Most likely, printers and devices are not connected to the same network. To check this you will need to compare the IP addresses of the devices and make sure they are all connected to the same network.
To find out how to check the IP address of a phone / tablet, click here.
What you will need to check is that the first 3 sets of numbers are identical on all devices. For example, a standard IP address looks like this: 192.168.0.100. The first 3 sets of numbers (ie 192.168.0.) Must be identical on all connected devices.
Special cases: iPad and Private Wi-Fi
On iPads, delays in printing orders or losing the connection with the printer can be caused by specific iOS settings. For devices to work optimally:
1. Check saved networks
If the iPad has multiple saved networks, remove the unused ones. The only saved network should be the one dedicated to Ebriza.
2. Disable Private Wi-Fi Address and Limit IP Address Tracking
Go to iPad Settings > Wi-Fi.
Tap the blue i button next to the network the tablet is connected to.
Turn off "Private Wi-Fi Address" and "Limit IP Address Tracking" — these must always be set to OFF.
These iOS options can periodically change the iPad's MAC or IP address, which breaks communication with printers configured on static IPs.
3. Confirm printers are wired
For network stability, printers must be connected via LAN cable to the same router as the devices.
[tags: how to check if the printer and tablet are in the same network, check the local network, ip addresses, what to do if my printer is no longer connected to the tablet, the cash register gives communication error]
