The Phone Ordering application is the application integrated with the Ebriza platform and allows taking phone orders from any Android phone.
With the phone ordering app, Ebriza automatically opens a new order for you in the delivery room when the operator answers the phone.
If you have already registered the customer and the phone number, you will automatically have all the customer details ready and all the operator has to do is add products.
CONFIGURATION:
Install the phone-ordering app from the Ebriza Marketplace
Download the phone orders mobile app from its description. Important: The file you will download will be an apk that will need to be installed on your Android phone
After opening the app on your phone, you will need to log in with your Ebriza credentials, after which you will see the image below:
As soon as you have installed the two applications, you can start taking your first phone orders. The delivery room will be created automatically when you register the first order.
Important: The app on your phone only needs to be open in the background. You won't have to do anything other than open it.
USAGE:
Open the Ebriza POS
Open the phone command app on your Android phone and let it run in the background. Important: Make sure the app has permissions to access calls (you can do this from your Android phone's permissions)
When you answer the phone, the order is automatically created in the delivery room
In the delivery room you will be able to see the orders received and track them according to status:
Those in red (and highlighted in yellow) are the new orders entered, which have not yet been processed.
Those in blue color have been accepted, meaning the operator entered the order and confirmed it.
The green ones have already been sent to the kitchen and are being prepared.
Next step
Now that you're done setting up the Phone Orders app, read more about our own full suite of delivery apps.
FAQ: the Phone Ordering app doesn't capture the call (or captures it intermittently)
Q: The app doesn't automatically open the order when I answer the phone, or it only does so sometimes. What should I check?
A: Intermittent call capture almost always points to the phone's battery optimization or a permission revoked by the system after an update. Check on your Android phone, in this order:
Reinstall the Phone Ordering app and tap Allow on every permission requested. (Reinstall steps are here: the app reinstall article.)
Settings → Apps → Phone Ordering → Permissions — make sure all are granted, especially Phone and Notifications.
Settings → Apps → Phone Ordering → Battery — set to Unrestricted (no optimization/restriction), so the system doesn't close the app while it runs in the background.
[tags: deliveries, external integration delivery applications, external orders, external order, delivery room]