Your website's developers write to dev@ebriza.com for the integration. They send their technical questions to the same address.
The developers connect the website to Ebriza using the API documentation: https://ebriza.com/app/public/docs
You set the products' SKUs so that they match the product codes on your website.
Through this application, the online orders from your website will be automatically transferred in the Ebriza POS. In that way, you will no longer have to mark the orders manually or to add the client's info manually, like the name, phone number and delivery address.
CONFIGURATION:
Integrate your website with Ebriza
Your website developers can link your website to Ebriza by following this article.
Setup your product SKU's so that they are the same as the products' codes from your website.
PROBLEMS WITH AN ORDER FROM YOUR WEBSITE
If an order placed on your own website did not come into the POS, came in with wrong products or details, or did not go any further after it came in (for example, it was not sent to the courier), the problem is related to your website’s integration with Ebriza.
Problems related to your own website’s integration cannot be solved through chat. Write an e-mail to our development team at dev@ebriza.com and include: the order number, the date and time it was placed, and what did not work. The team that handles the integration will check what Ebriza received from your website and reply by e-mail.
USAGE
Open your Ebriza POS at the delivery room.
The delivery room will appear once an order from your website is sent, it will appear directly in your POS if the integration was completed.
In the delivery room you will be able to see the orders received and you will be able to follow them according to the status
The blue ones were accepted, ie the operator entered the order and confirmed it.
The red ones (and highlighted in yellow) are the newly entered orders, which have not yet been processed.
The green ones have already been sent to the kitchen and are being prepared.
3. When the order is ready for delivery, click on the "Show only paid bills" button and click on the order that has just been completed. From here you will choose the new status of the order "In delivery" / "Delivery finished"
PRICES AND OPTIONS: what should be kept identical in both places
The order your website sends us identifies the products and quantities, not the prices. When the order comes in, Ebriza uses the price of each product from your product catalog on the receipt, even if your website displayed and charged a different price.
There is no menu synchronization between Ebriza and your website, in either direction, regardless of the platform your website is built on: we do not send the catalog to your website and we do not retrieve prices from it. Therefore, products, SKUs, options, and prices must be kept identical in both places manually, after every change made in Ebriza. If the two lists become different, the receipt total will differ from the amount paid on the website for every order until you align them.
Pay attention to options (modifiers) with a global price. If the product's option group has „Global price” enabled under Product Catalog → Modifiers, the option is added to the receipt with a price of 0 because its price is considered to be included in the source product's price. If your website charges for the option separately, the receipt total will be lower by exactly the price of the option. Either disable „Global price” and set a price for the option, or do not charge for it separately on your website.
If you already have an order where the total does not match, see the article “The total on your website differs from the total on the fiscal receipt (orders from the Web Orders app)”.
Integration with WooCommerce:
If your online ordering website uses WooCommerce, follow the same steps from the Setup section above. There is no ready-made plugin, and the connection is also made by your website's developers, through the API. The specific details:
Technical integration: your website's developers can connect WooCommerce to Ebriza POS using the API documentation at https://ebriza.com/app/public/docs.
For the integration, technical issues or questions about the API documentation, contact the team at dev@ebriza.com.
The integration between your website and Ebriza does not sync the menu, products or prices between Ebriza and WooCommerce;
[tags: deliveries, external integration delivery applications, external orders, external order, delivery room]