Attention: The „Nomenclator" configuration automatically contains all the categories and products in the company and is the one that appears by default in the Ebriza POS application only if you do not have other configurations created besides it. In the new configurations, the categories or products configured in Ebriza will not appear automatically, they must be added manually.

How changes sync to the POS (depends on your version)

After any change in the Nomenclator (products, categories, configurations, modifiers), press the green POS button in the top-right corner of the admin console to push changes to the tablet. This step is required in both versions.

The difference is on the tablet side:

Ebriza POS (classic): in addition to syncing from admin, the POS app on the tablet has its own sync button that must be pressed for the tablet to pick up the changes. See the article "POS Sync [Ebriza OLD POS]" for the tablet-side steps.
Ebriza POS Next: the POS app on the tablet no longer has a sync button. Syncing from the admin console (the green button) is enough — the tablet picks up changes automatically. If a change doesn't appear right away, check the tablet's internet connection.

In order to personalize your business to the maximum, we have provided you with the Product Display page where you can create different impressions for each user, location or room.

CONFIGURATION:

Access the menu item Configuration- Display products.

2. As a default screen you will always have "Nomenclator" where you will find all the categories and products you entered from the products section.

Attention: The "Nomenclator" configuration automatically contains all the categories and products in the company and is the one that appears by default in the Ebriza POS application only if you do not have other configurations created besides it. In the new configurations, the categories or products configured in Ebriza will not appear automatically, they must be added manually.

Note: after pressing the green sync button in admin, on classic Ebriza POS you must also sync from the tablet app (its own sync button). On Ebriza POS Next there's no button in the POS — syncing from admin is enough.

For more details on adding a new product to a custom product display (new configuration), click here.

3. To create a new display, just press + and select whether you want to make a copy of the display you are currently on or want to start from 0.

4. In this window you will be able to fill in a display name (to be able to recognize it more easily later) and if you want this display to be valid in a certain location, on a certain user or on a certain room.

5. To get started you will need to click on "Add category". Here you can select an existing category or create a special one for this display.

6. Next you can click on the created / chosen category and you can add subcategories or directly products. You can add products from anywhere in the configuration, not just from the category you are in. Thus, you can have the “Espresso” product both in the “Coffee> Espresso” category and in the “Breakfast” category in order to be more handy to mark it at the same time with food products.

Editing existing categories: rename, delete, move

For each category inside a configuration, the three-dot button (...) on the right opens a menu with the following options:

Rename — change the category's name. Useful for cleanup (e.g., uppercase normalization: „Wings" → „WINGS").
Delete — remove the category from the configuration. See the warning above for the behavior in the default Nomenclator configuration versus custom configurations.
Move to — move products from one category into another. Useful for consolidating duplicates: move the products out of the duplicate category into the main one, then delete the now-empty duplicate.

This page shows you all categories and their position in the POS, which makes it easy to spot duplicates.

How to hide cloned products from appearing separately in the POS

When you create modifiers, the cloned products (variants of a source product) appear by default as standalone products in the POS as well. To hide them, you have two options:

Method 1: Check Visibility in the modifier

Go to Nomenclator → Modifiers.
Select the modifier you want to edit.
Check the Visibility option for the cloned products.
Once checked, the product becomes visible only inside the modifier and can no longer be selected separately in the POS.
Save your changes and sync with the POS.

Method 2: Use a custom product display

In Nomenclator → Product display, create a new display that includes only the categories and products you want to see in the POS — leave the clones out. Set the configuration as active and sync.

⚠️ ATTENTION — the X button either deletes or only removes, depending on the configuration you are in

The X button on a product or category card, under Nomenclator → Product Configuration, has two completely different behaviors:

In the default “Nomenclator” configuration: the X button DELETES the item permanently from your account. For a product, the confirmation window says: “Removing the product from the Nomenclator configuration will result in its permanent deletion from the account. Are you sure you want to remove the product from the account?” Once confirmed, the product immediately disappears from the POS tablets AND from all delivery platforms. For a category, the category is deleted from the account and from all other configurations, together with the products in it.
In any other configuration (one created by you): the same X button only removes the product from that specific configuration, while the product remains in your account. The confirmation window says: “Are you sure you want to remove the product from this configuration?”

Always read the confirmation message before clicking Yes — it tells you exactly which of the two actions is about to happen. If you only want to hide a product in a specific place (a location or delivery platform), do not empty the “Nomenclator” configuration: see the section “How to remove a product from a single channel without deleting it.”

Have you already deleted a product or category? Under Nomenclator → Products, there is NO “show deleted” filter and NO restore button — deletion cannot be undone from the interface. Contact us immediately via chat or at support@ebriza.com: recovery may be possible, but it requires intervention from our team. Until you contact us, do not recreate the product — a newly created product will not inherit the recipe, external codes, or the connection to the deleted product’s history.

How to remove a product from a single channel without deleting it

Do you want a product to stop appearing on one delivery platform while remaining available on another platform and on the tablet? Or do you want it hidden at one location while remaining available at the others?

Channel-specific selection is done by ADDING a configuration, never by emptying the default one.

Do not remove the product from the “Nomenclator” configuration. It is your account’s catalog: it automatically contains everything you have, cannot be disabled or deleted, and remains the configuration served anywhere you have not assigned a custom one. Removing a product from it deletes the product from your account.

First, check which configuration the relevant channel is syncing from. For a delivery platform: in the platform’s app, under Brand Settings → Menu Sync, you can see the configuration selected for your brand. For a tablet: check the active configuration assigned to the location.

If that channel already uses a custom configuration (often, you may already have one created for another platform): open that configuration under Nomenclator → Product Configuration and remove the product using the X on its card — here, the X does not delete anything from your account. Then run the menu synchronization again for the brand (or press the green POS button for the tablet).

If that channel syncs from “Nomenclator”: do not remove anything from it. Create your own custom configuration — click + next to the configuration name and choose either a new configuration or a copy of the Nomenclator — add only the products you want available on that channel, select it in the brand synchronization window, and then run Menu Sync. The same configuration can be used for multiple brands if you want them to have the same menu.

Keep this in mind for later: newly created products are automatically added only to the “Nomenclator” configuration. After creating a new product, manually add it to any custom configurations you use.

Frequently asked questions

Q: Can I set an automatic schedule that changes a product category's availability by hour (e.g., "Burgers category available only 6:00 PM–10:00 PM")?

A: Currently, there is no automatic feature that changes a product category's availability based on time of day, either for:

Products in the categories defined in Product Configuration under Configuration
Delivery apps (these do not allow this functionality via API)

Workaround: You can create a separate product configuration for each time interval you want. At the appropriate moment (e.g., at 6:00 PM), manually sync the menu with the configuration corresponding to that interval.

Q: Can I have different prices for each room?

A: No. Prices are set at the location level, not at the product-configuration or room level. Product configurations (under Nomenclator → Product display) only enable different displays — what categories and products the user sees in the POS — not different prices.

If you have 3 rooms in the same location and want a different menu per room, you can create one configuration per room and specify the room when creating it. But each product's price stays uniform across the location.

If you need differentiated prices (e.g., a delivery price different from the in-house price), use the preferential pricing feature — see the Preferential pricing for delivery platforms article.

Special cases

A category is missing from the POS tablet

If a category disappeared from the tablet, the issue is the active product configuration for that location's POS. Check in this order:

Go to Nomenclator → Product display.
Identify which configuration actually reaches the tablet. Multiple configurations can be active at the same time, but the POS displays only one: active configurations whose Locations list is empty or contains the tablet’s location are available on the device, and among them, the one matching the logged-in user and the room takes priority — and, in the event of a tie, a configuration that is NOT the default “Nomenclator” configuration takes priority over it. If you have an extra active configuration, it will be the one displayed, even if it is empty.
Open the active configuration and check whether the missing category is in the list.
If it isn't, click + Add category and add it. Also add the products you want inside that category — products do NOT populate automatically in new configurations.
After your changes, sync with the POS by pressing the green button in the top-right corner.

If you don't want to use a custom active configuration, you can deactivate it from the same ACTIVE button — Ebriza will revert to the default „Nomenclator" configuration, which contains all categories automatically.

Products are missing on the delivery platform after a menu sync

Same cause, different place. The menu sync to Glovo / Wolt / Bolt Food sends exactly what is included in the product configuration selected for that brand, under Brand Settings → Sync menu — not your entire catalogue. A product that was never added to that configuration will never reach the platform, no matter how many times you run the sync. Newly created products are automatically added only to the default “Nomenclator” configuration, not to the configurations used for delivery.

Keep in mind: a sync that finishes without an error does not prove that the missing products were sent — it only means that the platform accepted the menu built from that configuration.

Check the configuration used for the platform, add the missing categories and products, then run the menu sync again. Detailed steps are available in the article “I synced the menu but some products are missing on the delivery platform.”

Products do not appear on the POS at all — the menu is empty on the tablet

If no products appear on the tablet (or only a few appear), even though the catalog is complete under Nomenclator - Produse, the cause is almost always the active product configuration, not an application issue or a synchronization problem. Check the configurations first, then anything else.

The POS app does not display “all products” — it displays a single product configuration. All active configurations whose Locations list is empty or contains the tablet’s location are available on the tablet (an empty list means all locations), and the tablet selects only one of them. Among the matching configurations, an active configuration that is NOT the default “Nomenclator” configuration takes priority — so an active, non-default configuration with no restrictions takes over the POS even if it is empty. Only the categories and products included in that configuration are displayed.

The practical consequence: an extra configuration left active — copied, started and left unfinished, or created for a delivery brand without assigning a Location or Room — can empty the menu for the entire location. This is not an issue affecting just one tablet: all devices and users at that location see the same empty menu, which is why multiple reports often come in from the same venue at the same time.

Synchronization does not resolve this case. The green POS button resends exactly the same configuration — if it is empty, you are simply sending the same empty configuration again.

What to do in Nomenclator - Product Configuration:

Open the drop-down list at the top of the page: it shows all configurations in the account, not just the one currently displayed.
Check every configuration other than “Nomenclator”: is it active? Does it have Locations / Users / Rooms assigned? Does it contain categories and products?
For each active configuration that you do not want to use on the POS, choose one of three options: deactivate it using the configuration’s Active / Inactive switch; or, under Edit, restrict it to the Locations, Users, or Rooms it is actually intended for; or add the desired categories and products if you want it to remain the configuration displayed on the POS.
Finally, click the green POS button to synchronize.

The default “Nomenclator” configuration cannot be deactivated or deleted — the Active / Inactive, Edit, and Delete options appear only for additional configurations. The solution is never to “deactivate Nomenclator”, but to remove the other configurations from the selection.

If all active configurations are correct and fully populated, but the menu still appears empty or incomplete, check the following in this order: first, whether each category has a color set (see the next case), then the products’ Availability field compared to the tablet’s location, and only then synchronization. If categories are also missing from the administration account in the browser, there is no point looking at synchronization: the browser reads directly from the server, so the cause is in the account data.

“Categories are missing / white, empty cards appear in the grid — check the category colors”

When does this apply? Most often on a new account or with recently added categories: “not all my products loaded”, “most categories are missing”, “I see some white, empty squares in the grid”, and the categories are missing both on the tablet and in the administration account in the browser.

Each category must have a color set. The category card is displayed using its assigned color, so a category without a color does not display correctly: it appears as a white, empty card and may prevent the other categories from being displayed in the grid. This is why the reported symptom is “most” or “almost all categories”, rather than just “one category”.

Categories created through quick add directly from the grid, imported, migrated from another system, or created through the API are initially created without a color. This is why the issue occurs more often with newly configured accounts.

Since this is an issue with the account data, not the application, it will look the same on every tablet and in the browser. Restarting the app, logging out and back in, reinstalling the app, or performing a hard refresh will not fix it.

A white card does NOT mean “category without an uploaded image”. A category without an image is displayed correctly, with its assigned color. A white card means the category has no color assigned.

What you need to do, under Product Catalog → Product Configuration:

Open the page and go through the list of categories.

For each category that appears as a white, empty card, click the three-dot button on its card and select Change color, then choose a color and save.

Repeat this for all categories without a color — if even one category remains without a color, the issue may return.

Finally, click the green POS button in the top-right corner to synchronize.

If you have set a color for all categories, the active configurations are correct and fully populated, but the categories are still missing in the browser, contact us via chat and tell us what you have already checked.

[tags: product display, custom displays, configurations, new configuration, configurations by locations, users, users, rooms, pos display, menu arrangement in pos, product display, default nomenclature configuration, how to create a new configuration, what products do not appear in my pos]