The Bolt app from Ebriza is an integration with the Bolt food platform, which allows you to receive and administer your Bolt food orders directly from the Ebriza POS app, without having to use the Bolt food tablet.
1. CONFIGURATION
Create an account on the Bolt food platform.
Install the Boltfood app from the Ebriza Marketplace.
2. SYNC PRODUCTS
In order to synchronize the products from your Ebriza account with the Bolt food platform, please follow these steps:
Create a new product configuration from the Configuration tab - Product display section, adding the categories and the products that you want to have on Bolt food.
Click here for more info about how to create a new product configuration.
IMAGES FOR PRODUCTS: If the products from your Ebriza account have images, they will also be imported on the Bolt food platform. The recommended size is 1280 x 640 pixels.
The maximum file size is 4 MB.PRODUCT DESCRIPTION: The products' descriptions written in the Short description section from the product's editing page in Ebriza will be imported on Bolt food, as well.
PRODUCT TAGS: If the products in the menu you want to be displayed with the following information (spicy / vegan / vegetarian, etc.) the products in the BoltFood configuration must contain the following tags:
Spicy: ''spicy'', ''spicy1'', ''spicy2'' , ''spicy3'' depending on how spicy the product is.
Vegan: "vegan"
Vegetarian: "vegetarian''
Kosher: "kosher"
Halal: "halal"
Gluten free: ''gluten_free"
Lactose free: ''lactose_free''
Alcool: "Alco''
Special_offer: If you have discount on a product
Product without discount: "no_discounts" (To prevent certain products from receiving a discount in Bolt, add the no_discounts tag on those products in the Bolt configuration. After adding the tag, sync the menu with Bolt.)
EXTRA OPTIONS
If you offer extra options for certain products, or if you have packages that contain multiple product options (combos, menus, etc.), you need to configure them from the Modifiers section, and they will appear exactly the same on Bolt food.
If you don't know how to configure modifiers, click here for details.
Example:
You have the product Burger + Crispy Fries configured as a modifier - source product, and to this you can add extra toppings, which you created as products in Ebriza and added as options to the modifier, but you don't want them to appear as separate products.
For this, you need to have ONLY Burger + Crispy Fries in the Product Display, because you have added the toppings in the modifier options and they will appear there automatically.
Once you're done setting the configuration up, you can make it "Inactive" so it doesn't interfere with the configuration on your POS.
Find the Bolt app in your Ebriza account on the left under Applications.
Once you access the application, you will notice a Brand Settings. Click on it.
A new window will open up where you will have to choose your Bolt food Brand name and the Product configuration that contains your Bolt food menu.
Click here for more info on how to add a new brand name.
4. INTEGRATION
The final step to complete the integration is to let us know, via the chat in your account or at support@ebriza.com, that you want to integrate Bolt Food with Ebriza. In order for us to forward the request to Bolt Food, we need all of the information below, provided together in the same message:
the brand name, exactly as it appears or will appear on Bolt Food;
the order pickup address — one for each restaurant being integrated, not a single address for the entire account;
the delivery method — who handles the delivery: Bolt Food’s fleet or your own fleet.
The request cannot be submitted with only some of this information, so if anything is missing, we will ask you for the rest before proceeding. Once we receive everything, we will contact the Bolt Food team to let them know that you want the integration activated, and we will request the brand key from them — you do not need to look for it in your Ebriza account.
5. UTILIZATION
a. Open the Ebriza POS at the delivery room. (automatically created when the first external command entered into Ebriza, after activating the integration).
b. As soon as an order is placed on Bolt food, it will appear directly in the POS.
In the delivery room you will be able to see the orders received and you will be able to follow them according to the status:
The red ones (and marked in yellow) are the newly entered orders, which have not yet been processed.
The blue ones were accepted, the operator entered the order and confirmed it.
The green ones have already been sent to the kitchen and are being prepared.
Note for Bolt Food delivery orders: before the fiscal receipt is printed, the POS app shows a Number of bags screen with the prompt "How many bags is the courier picking up?". Enter the number of bags the courier will pick up (the field is pre-filled with 1, maximum 99) and tap Save. If you tap Cancel or Back, the ready-for-pickup action is cancelled — the fiscal receipt is not printed and nothing is sent to Bolt Food; you can retry at any time. After Save, the fiscal receipt prints as normal and the Ready for Pickup status, together with the bag count, is sent to Bolt Food.
Warning!
A newly entered order must be accepted within 8 minutes MAX, otherwise your Boltfood restaurant will no longer accept orders until you manually activate it again.
c. Pickup orders (PICKUP), collected by the customer: after the customer has picked up the order, mark the status as “Picked Up” in the Ebriza POS application on the tablet. The steps are:
Tap the “Paid Orders” button.
Tap the order the customer has just picked up.
Select the “Picked Up” status.
The status will then appear next to the order.
on the spot: Mark the order as “Picked Up” on the spot, at the moment you hand the order to the customer — not at the end of the day and not several days later.
Attention: issuing the fiscal receipt does NOT mark the order as picked up. When the receipt is issued, Ebriza sends Bolt Food only the “Ready for Pickup” status, meaning “the order is ready to be picked up”. If, after issuing the receipt, the order still appears as not picked up on Bolt Food, this is not an error — you still need to complete the “Picked Up” step above.
“Picked Up” status — when to use it and what cannot be done
It is given ON THE SPOT, at the moment the order is handed over to the customer. It is not an operation to be performed at the end of the day or later.
It applies STRICTLY to pickup orders collected directly by the customer.
For orders collected by the platform's courier, you do not check anything in POS: the “Ready for Pickup” status (together with the number of bags) is sent automatically when the fiscal receipt is issued, and the courier records the pickup in the platform's application.
It CANNOT be done retroactively. An order that was left unmarked several days ago can no longer be marked from POS: the “Paid Orders” screen only displays recent orders, and older orders no longer appear in the list.
On the “Paid Orders” screen, there is NO filtering or sorting by status. There is only a source filter (for example, “Source: bolt”), while the status of each order is displayed on its row. You cannot display only orders that have not been marked as “Picked Up”, and you cannot mark multiple orders at once — the status must be set one order at a time.
If you already have many orders that were left unmarked, they can no longer be corrected from POS. From now on, mark each pickup order as “Picked Up” when handing it over to the customer. For orders that have already passed and for any questions regarding their settlement, contact your team or your account manager on the respective platform.
The steps above are from the Ebriza POS application (the old application). In Ebriza POS NEXT, the status is changed from the Deliveries menu, using the “Change status” option in the quick actions on the order row. The rules above (set it on the spot, only for customer pickup orders) remain the same.
Follow these steps:
Click on the Show only paid orders button.
2. Click on the order that just was picked up by the customer and change its status.
3. Then, your order will be saved with the new Picked-up status.
d. In case you have one or more products that cannot be ordered anymore for any reason, you can set them as out of stock form the Ebriza POS app.
Follow these steps:
Long press on the desired out of stock product and select Stock Availability.
Change the product's status from "In stock" to "Not available". It will be unavailable until tomorrow.
Boltfood support: romania-food@bolt.eu
6. AUTO-ACCEPT ORDERS
You can enable auto-acceptance of orders coming through the platform, so they go directly into "In preparation" status (not "New"), and the order receipt is sent automatically to the printer or Kitchen Display Screen.
This setting can be configured in two ways:
Acceptance timing and closure
A new order must be accepted within a maximum of 8 minutes of receipt.
If an order is not accepted within this interval, the Bolt Food restaurant will no longer accept orders until manual reopening.
Reopening is NOT automatic — you must manually unblock the restaurant from the POS or from the Bolt account.
To avoid closures, you can enable automatic order acceptance (see the Automatic order acceptance for Bolt section).
Setup from the Ebriza admin account
Available on any POS version:
From your Ebriza admin account, open the platform app (Glovo / Bolt Food).
Go to Brand Settings → Brand Settings and tick the option "Auto-accept orders".
Set the estimated preparation time for orders.
From the same place, go to Settings → Settings and tick the same "Auto-accept" option, using the same preparation time.
Save the changes.
Attention: when automatic order acceptance is enabled, the tablet does not play any sound in Ebriza POS when a new order is received.
Setup directly from Ebriza POS NEXT
Alternatively, on Ebriza POS NEXT, this setting can also be configured directly from the POS app, without accessing the web admin account:
Open the Deliveries section in Ebriza POS NEXT.
Tap the three dots in the top-right corner of the screen (the More menu).
Select Auto-accept orders.
Select the restaurants for which you want to enable auto-acceptance.
Tap the Apply button to save the changes.
When auto-accept is enabled, Ebriza POS NEXT plays a sound notification when a new order is received.
After using either method, orders will be auto-accepted according to the preparation time set.
Frequently asked questions
Q: How can I create or manage a promotion on the delivery platform through Ebriza?
A: Promotions, discounts, and marketing campaigns are managed exclusively from the delivery platform (the relevant platform's admin account — Glovo Partners, Bolt Food, etc.), NOT from Ebriza.
The platform will send the already-discounted prices to Ebriza, according to the discounts set there. In Ebriza, products should be saved at their full prices (optionally with a preferential price for the platform), without discounts — the discount is applied by the platform.
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Q: Can I sync a marketing offer created in Ebriza to the delivery platform?
A: No. These campaigns are not managed from Ebriza. Changes are made directly from the platform's portal.
Notă pentru reviewer: Aceeași secțiune FAQ se adaugă în ambele articole; verifică wording-ul să fie consistent cu strategia internă privind diferența între „preț preferențial" și „promoție/discount".
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Q: I edited a product in Ebriza (photo, price, name), but Bolt Food still shows the old version. What should I do?
A: Changes made to products in Ebriza are not automatically sent to Bolt Food. The only way — and it is mandatory — is to synchronize the menu: Apps → Bolt Food app → Brand Settings → select the brand and product configuration → Sync Menu. Run the synchronization for every brand where you want the change to appear.
Important: marking the product as unavailable and then available again does NOT replace menu synchronization. That action only sends the product’s availability to the platform, never the photo, price, name, or description.
Before synchronizing, check two things: the modified product is included in the product configuration selected for the Bolt Food brand, and the photo is uploaded and saved on the product in Ebriza.
For full details, see the article “I changed my products in Ebriza — are they updated automatically on delivery platforms?”.
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Q: How do I set the operating schedule (fixed opening hours) on Bolt Food / Wolt?
A: As long as the store has a schedule set on the platform, it will open and close automatically according to that schedule — you do not need to turn it on and off manually from the POS every day. Manual stopping from the POS is only for exceptional situations when you want to temporarily close outside your regular schedule, and it will remain stopped until you restart it manually.
Q: I synced the menu but some products are missing in Bolt Food. Is the integration broken?
A: Most likely not. The sync sends exactly what is included in the product configuration you selected under Brand Settings → Sync menu — not your entire catalogue. If a product or category is not included in that configuration, it does not reach Bolt Food, even if the sync finishes without an error. Also, remember that newly created products are automatically added only to the default “Nomenclator” configuration, not to the one used for Bolt — they must be added manually there. Check the configuration first under Configuration → Product display, add anything that is missing, and run the sync again. Detailed steps are available in the article “I synced the menu but some products are missing on the delivery platform.”
[tags: bolt, boltfood, integrare boltfood, livrari, aplicatii de livrare integrare externa, comenzi externe, comanda externa, sala de delivery, boltfood, number of bags]