Before setting the VAT rates on the cash register, a Z report must be issued.
After issuing the Z report:
Press the MENIU button
Scroll up/down through the menu to MOD Z
Scroll up/down the menu to VÂNZĂRI PE DEPARTAMENTE
Go with the ON/OFF button to the main menu
Press the MENIU button
Go with the up/down arrow in the menu to PROGRAMARE
Add the password 0000 and press TOTAL
Go with the up/down arrow in the menu to DEPARTMENT
Go with the up/down arrow in the menu to PROG NR TVA
Here on the printer screen you should see TVA 01 - 1, TOTAL
Here on the printer screen you should see TVA 02 - 2, TOTAL
Here on the printer screen you should see TVA 03 - 3, TOTAL
Here on the printer screen you should see TVA 04 - 4, TOTAL
Here on the printer screen you should see TVA 05 - 5, TOTAL If these 5 VAT rates are set correctly, press TOTAL until the last position.
Return to the Main menu with the ON/FF button
Press the MENU button
Scroll up/down in the menu to MOD S
Add the password 20100102 and press TOTAL
Go with the up/down arrow in the menu to PROG COTE TVA
Go to the main menu on OPERATOR: 1 mode to issue receipts.
Frequently Asked Questions:
Q: Why does the fiscal printer issue only receipts with the message “CANCELLED RECEIPT”?
CANCELLED RECEIPT” appears when a line on the receipt has a VAT rate that is not programmed on the fiscal printer. Before each line, the application requests the list of active VAT rates from the fiscal printer and looks for the product’s VAT rate; the match must be exact. If even one line has a VAT rate that the device does not have, the fiscal printer rejects the entire receipt. In the application, the same situation appears with the message “VAT not found on printer”.
Example: you have a product in Ebriza with 11% VAT, but only the 0% rate is programmed on the fiscal printer. The receipt cannot be issued and is automatically cancelled.
Important: nothing is fiscalized — not just the product causing the issue. The entire order remains without a fiscal receipt number, even if the other products had correct VAT rates.
Valid only for the Ebriza POS application (not Ebriza POS NEXT):
For Partner 200/300 users after the VAT changes from August 2025: it is mandatory to update the VAT rates per department in Ebriza:
POS Menu → Printers & Peripherals → Click on the fiscal printer → Add the VAT rates in the same order as they appear on the X/Z report.
After any reprogramming of the VAT rates on the cash register — including the VAT rate changes introduced in August 2025 — it is mandatory to also update the department VAT rate list saved in Ebriza for that cash register. Ebriza sends the cash register the department number, meaning the position of the percentage in this list, not the VAT rate letter, and it does not automatically reread the list from the device. If the list remains unchanged, products will continue to be sent to the old departments and will appear on the receipt with a different VAT rate.
This applies to both applications:
Ebriza POS: Go to POS Menu → Printers and peripherals, then select the cash register and enter the VAT rates in the same order in which they appear on the X or Z report.
Ebriza POS NEXT: Go to Devices → Printers and peripherals, then select the cash register and fill in the “Department percentage” fields in the same order and with the same values shown on the X or Z report.
Q: The receipt is printed, but the products appear with a different VAT rate than the one configured in Ebriza (for example, 11% appears as 0%). Is this the same issue as above?
A: No. If the receipt is rejected and is not printed at all, the VAT rate is missing from the cash register. If the receipt is printed, but the VAT rate shown on the receipt is different, then the department VAT rate list saved in Ebriza no longer matches the rates programmed on the cash register, and the products are being sent to a different department. Compare the list in the application with an X or Z report from the cash register, position by position, and correct it according to the steps above.
Q: The receipt did not print for just one order, but the rest of the day everything printed normally. Could this still be a missing VAT rate?
A: Almost certainly not. VAT rates are programmed into the fiscal cash register and remain there until someone reprograms the device — they do not change from one receipt to another. If a VAT rate were actually missing, the device would reject ALL receipts containing that rate, throughout the entire day and for all orders. A single non-fiscalized receipt among others that printed normally means the problem lies elsewhere.
You can check this yourself in two minutes: go to Administration – Sales and look at the other orders from the same day, processed through the same cash register. Check whether orders containing the same VAT rates as the products on the failed order received a fiscal receipt number. If they did, the device has those VAT rates programmed, so there is no point in reprogramming anything, changing the VAT rate on the products, or cancelling and re-entering the order.
What remains, in most cases, is a specific issue between the application and the cash register: a failed communication at the time of printing (the device appeared as disconnected in the application), a receipt left open on the cash register from the previous order, or two orders being processed simultaneously. These issues cannot be confirmed from the account and require someone with access to the device.
What to do: first, try to reprint the receipt marked in red from the Receipts menu (see the article “The fiscal receipt did not print. How can I reissue it?”). If this does not work, contact us with the cash register available, and we will check it together.
[tags: tax printer, partner, VAT rates, cash register]