Before setting the VAT rates on the cash register, a Z report must be issued.
After issuing the Z report:
Press the ON button.
Navigate up/down in the menu until you reach 4) PROGRAMMING.
Enter the password 0030 and press TOTAL.
Navigate up/down in the menu until you reach VAT RATES.
VAT RATE A should be set to 19.00%; proceed with TOTAL.
VAT RATE B should be set to 9.00%; proceed with TOTAL.
VAT RATE C should be set to 5.00%; proceed with TOTAL.
VAT RATE D should be set to 0.00%; proceed with TOTAL.
VAT RATE E should be set to 0.00%; proceed with TOTAL.
Save the changes made by pressing TOTAL.
Frequently Asked Questions:
Q: Why does the fiscal printer issue only receipts with the message “CANCELLED RECEIPT”?
A: “CANCELLED RECEIPT” appears when a line on the receipt has a VAT rate that is not programmed on the fiscal printer. Before each line, the application requests the list of active VAT rates from the fiscal printer and looks for the product’s VAT rate; the match must be exact. If even one line has a VAT rate that the device does not have, the fiscal printer rejects the entire receipt. In the application, the same situation appears with the message “VAT not found on printer”.
Example: you have a product in Ebriza with 11% VAT, but only the 0% rate is programmed on the fiscal printer. The receipt cannot be issued and is automatically cancelled.
Important: nothing is fiscalized — not just the product causing the issue. The entire order remains without a fiscal receipt number, even if the other products had correct VAT rates.
Q: How do I know which VAT rates are programmed on my fiscal printer?
A: Print an X report from the fiscal printer and check it. The report header states whether the company is registered as a NON-VAT PAYER, while the body of the report shows the programmed VAT rates by department letters (A, B, C, D, E). The device report is the only proof of what is programmed on the fiscal printer — the rates defined in Ebriza do not indicate what is actually programmed on the device.
If the company is a non-VAT payer, the fiscal printer usually has only the 0% rate programmed, so all products in Ebriza must have a 0% VAT rate. A single product still set to 21%, 11%, 9%, or 5% will cancel the receipt.
Q: The receipt was cancelled. How do I fix the order, especially if it has already been paid by card?
A: First, don't worry about the payment: if the fiscal receipt was not printed (the order has no fiscal receipt number), nothing was issued on the fiscal printer, so there is nothing to void. The card payment made through the terminal remains valid and should not be processed again — the customer will not be charged twice.
Then, follow these steps in order:
Correct the VAT rates on the affected products: Nomenclature → Products → product → three dots → Edit → change the VAT rate to one of the rates programmed on the fiscal printer (for a non-VAT payer: 0%) → Save. If you need to correct several products at once, use Bulk Edit → Change VAT (see the article “Setting the company as a non-VAT payer”).
Cancel the order that was not fiscalized: Sales → order row → three dots → View → red Cancel order/receipt button.
Mark the order again in POS and issue the fiscal receipt. It will now go through because all lines have a VAT rate recognized by the fiscal printer.
Q: I have a discrepancy in the closing reports because of this receipt. What should I do?
A: This is normal and is resolved with step 2 above. As long as the order remains uncorrected, Ebriza contains a sale that the fiscal printer never printed, so the daily closing differs by exactly that amount. Cancelling the non-fiscalized order from Sales removes the discrepancy, while marking the order again and issuing the new receipt records it correctly on both sides.
Be careful not to confuse this situation with the opposite one: a fiscal receipt that appears on the Z report but is not found in Ebriza is NOT resolved by cancelling it from Sales — in that case, a manual report must be prepared. The difference between the two cases is the fiscal receipt number: if a receipt number exists on the fiscal printer but is missing from Ebriza, you prepare a manual report; if the order in Ebriza has no fiscal receipt number at all, cancelling it from Sales is exactly what you need to do.
[tags: tax printer, datecs, VAT rates, cash register, VAT not found on printer, cancelled fiscal receipt, VAT rate not programmed on fiscal printer, non-VAT payer cancelled receipt, card-paid order without fiscal receipt, closing discrepancy]