1.To issue an invoice to a customer from the POS, you need to go to the Receipts section, then follow these steps:

2.Choose one of the options: Send the invoice by e-mail or Print the invoice.

3. If you choose to print the invoice, you will need to select the customer for whom the invoice

If the customer already exists in your database in the Clients section, you just need to search for them by name, tax ID, or phone number and select them from the list.

When you choose to send the invoice by e-mail, once the customer is selected, a window will appear where you can send the invoice via e-mail. You will need to enter the customer’s e-mail address, then click Save.

If you choose to print the invoice, you only need to select the customer.

If the customer does not exist, you will need to create them using the + Add new client button on the middle side of the window.

I can no longer find the receipt in POS to send the invoice

The POS only displays receipts from the last 6 days. For an older receipt, issue or send the invoice from the admin account:

Note: a modern payment on a Z report represents a bank transfer. If the receipt is not older than 6 days, you can also find it in POS → Receipts, filtering by payment method.

There are two possible causes. Check them in this order:

First: does the account have a main package installed (Pro, Premium, or Titanium)? Without a main package, the paid modules — including Invoicing and Clients — are not installed on the account, so no user has permissions for them, not even the administrator, and the issue appears as a permissions message. The solution is to install a package from the Marketplace.

Second: if you already have a main package installed, then it is indeed a user permission issue. An administrator needs to give you Write permission for the Clients application, for the location where you work, under Account Settings → Users (or through the assigned role). You then need to log out and log back in. For details, see the article “I can't find an application in my account (even though it is installed)”.

There are two possible causes; check them in this order:

First: Does the account have a main package installed (Pro, Premium, or Titanium)? Without a main package, paid modules — including Invoicing and Customers — are not installed on the account, so no user has permissions for them, not even the administrator. The block appears as a permissions-related message. This can be resolved by installing a package from the Marketplace.

Second: If you already have a main package installed, then it is indeed a user permission issue. An administrator needs to give you Write permission for the Customers app, for the location you are working with, from Account Settings → Users (or from the assigned role). You then need to log out and log back in. See the article “I Can’t Find an App in My Account (Even Though It Is Installed)” for more details.

On the invoice printed from POS, the “Receipt No.” line shows the fiscal receipt number followed, in parentheses, by the date and time when the receipt was issued — for example: Receipt No.: 13 (16/07/2026 00:15). The date is the date the receipt was issued, based on the local time of the location. Therefore, for a receipt printed after midnight, the invoice shows the printing date, not the date when the order was opened.

If no fiscal receipt was issued for the order, the date in parentheses does not appear.

If your company is not VAT registered (the “Exempt without the right to deduct VAT, according to Art. 310” option is checked under Account Settings → Company Settings → Invoice Settings), the seller’s CUI is printed on this invoice without the “RO” prefix.

For more details on how to create a Client in POS, click here.