First of all, check the date of the receipt. In the POS, the Receipts section only shows receipts from the last 7 days.
If the receipt is from the last 7 days, follow the steps below, directly from the tablet.
If the receipt is older than 7 days, you won't find it in the POS. In that case, the invoice is issued from the admin account, from the Sales menu (the steps are below, under "Invoice for a receipt older than 7 days"). You don't need a laptop: the admin account also opens in your phone's browser.
To issue an invoice to a customer from the POS, you need to go to the Receipts section, then follow these steps:
2.Choose one of the options: Send the invoice by e-mail or Print the invoice.
3. If you choose to print the invoice, you will need to select the customer for whom the invoice
If the customer already exists in your database in the Clients section, you just need to search for them by name, tax ID, or phone number and select them from the list.
When you choose to send the invoice by e-mail, once the customer is selected, a window will appear where you can send the invoice via e-mail. You will need to enter the customer’s e-mail address, then click Save.
If you choose to print the invoice, you only need to select the customer.
If the customer does not exist, you will need to create them using the + Add new client button on the middle side of the window.
I need another copy of the same invoice
If you need a second copy (or a third) of the same invoice, you simply repeat the same steps, once for each copy: the POS menu, the Receipts section, the receipt the invoice was issued on (tap it, or long-press its row), the Receipt Actions button, then Print invoice.
No new invoice is issued. If the receipt already has an invoice, the app no longer asks you for the customer and reprints exactly the same invoice, with the same series and the same number. There is nothing to void and nothing to re-issue.
Ebriza has no "number of copies" setting for invoices. One more copy means one more tap on Print invoice, nothing else.
The "Print client receipt copy" setting (POS, More menu, Settings, the Delivery service group) has nothing to do with the invoice: it duplicates the payment note (the customer's bill) printed together with the order ticket. It is a different document, and this switch does not exist at all in the fiscal cash register's settings — do not look for it there.
The fiscal receipt and the fiscal invoice are two different documents on two different printers: the fiscal receipt comes out of the cash register, the fiscal invoice out of the non-fiscal thermal printer. So an extra copy of the invoice never comes out of the cash register.
If the second copy really did print before and does not print now, no setting has been lost — there is no such setting to switch off. Treat it as a failed print on the default non-fiscal printer: check for the message "No printer found.", whether the default printer is still installed, and whether the tablet still sees it on the network (see the article "How do I install a non-fiscal printer? [Ebriza POS NEXT]").
Edge cases
I can no longer find the receipt in POS to send the invoice
Invoice for a receipt older than 7 days
In the POS, the Receipts section only shows receipts from the last 7 days. For an older receipt, the invoice is issued or sent from the admin account (ebriza.com). You can do this from a computer or from your phone's browser (Safari or Chrome), you don't need a laptop.
1. Log in to the admin account and open the Sales menu.
2. Search for the order by receipt number, using the magnifying glass. Check the location selected at the top and the date range.
3. Tap the 3 dots to the right of the order row and choose View.
4. Add or select the customer (company) and tap Issue invoice.
Note: a modern payment in a Z report represents the bank transfer. If the receipt is not older than 7 days, you can also find it in the POS → Receipts, by filtering by payment method.
I Can't Select the Customer — It Asks for Write Permission
There are two possible causes; check them in this order:
First: Does the account have a main package installed (Pro, Premium, or Titanium)? Without a main package, paid modules — including Invoicing and Customers — are not installed on the account, so no user has permissions for them, not even the administrator. The block appears as a permissions-related message. This can be resolved by installing a package from the Marketplace.
Second: If you already have a main package installed, then it is indeed a user permission issue. An administrator needs to give you Write permission for the Customers app, for the location you are working with, from Account Settings → Users (or from the assigned role). You then need to log out and log back in. See the article “I Can’t Find an App in My Account (Even Though It Is Installed)” for more details.
What Appears on the Invoice Printed from POS?
On the invoice printed from POS, the “Receipt No.” line shows the fiscal receipt number followed, in parentheses, by the date and time when the receipt was issued — for example: Receipt No.: 13 (16/07/2026 00:15). The date is the date the receipt was issued, based on the local time of the location. Therefore, for a receipt printed after midnight, the invoice shows the printing date, not the date when the order was opened.
If no fiscal receipt was issued for the order, the date in parentheses does not appear.
If your company is not VAT registered (the “Exempt without the right to deduct VAT, according to Art. 310” option is checked under Account Settings → Company Settings → Invoice Settings), the seller’s CUI is printed on this invoice without the “RO” prefix.
The Buyer section on the printed invoice looks different depending on the customer type:
- If the customer is an individual, the invoice shows the "Name:" line with the customer's first and last name, the "CNP:" line (only if the CNP is filled in on the customer's record) and the address. The "Company name", "CUI" and "Trade reg. no." lines are no longer printed for an individual, because they do not apply.
- If the customer is a company, the invoice shows "Company name", "CUI", "Trade reg. no." and the address. A field that is not filled in on the customer's record is printed as "-".
If you want an individual's CNP to appear on the invoice, fill it in on the customer's record before issuing the invoice (see the article "Adding a new customer in the POS / CUI on the receipt [Ebriza POS NEXT]"). If the invoice must be issued to a company, choose the company customer on the receipt, not the individual (see the article "How do I change the buyer on a closed receipt? [Ebriza POS NEXT]").
Which printer is the invoice printed on?
If a non-fiscal thermal printer is installed at the location (Star, Epson, Posiflex, Sam4S or Citizen — the brands listed in the “Compatible Equipment” article), the invoice is printed directly from the POS app, on the same printer used for the order receipt and payment note. You do not need to download a PDF or use a computer.
The invoice is printed on the non-fiscal printer set as Default at the location. The invoice is not routed through the printing rules: it does not depend on product tags or on the rooms selected for the printer, so there is nothing to configure in “Print Rule Configuration” for invoices to be printed.
If the location does not have any non-fiscal printer installed, the app displays the message “No printer found.” under the “Print Invoice” heading. In this case, the cause is the missing printer, not the network — first install the printer by following the steps in the “How do I install a non-fiscal printer? [Ebriza POS NEXT]” article.
If the printer is there and prints order receipts and payment notes, but the invoice shows "Printing error" or comes out broken, check the Paper width setting of the default non-fiscal printer: it must be 48 (42 on the Epson M296A), because it is measured in characters per line, not in millimetres. This is the value that breaks exactly the long documents, such as invoices, while short receipts still look fine. The steps are in the article "How to install a non-fiscal printer? [Ebriza POS NEXT]", in the section about long documents.
The invoice can also be obtained in PDF format if you do not have a non-fiscal printer or if you want it on A4 paper: from the admin account, go to the Sales menu, open the order, and select Download Invoice. This is an alternative, not the only option.
I need to change the buyer on a closed receipt before issuing the invoice
If the wrong buyer is on a closed receipt, you can correct it straight from
the Receipt Actions menu, as long as you have not issued the invoice yet.
Important: the options appear only when the receipt already has a client
assigned and has no invoice. If an invoice has already been issued, you need to cancel it and re-issue it with the correct buyer.
Steps:
Go to the Receipts section and long-press the receipt (or open the receipt and tap the Receipt Actions button in the top-right corner).
Choose one of the options:
Update client details - edits the details of the client already linked to the receipt (name, VAT ID, address, etc.). You will be asked to confirm, because this option changes the client record, not just the receipt.
Replace with another client - links a different client to the receipt. No client record is modified.
What changes and what does not:
Receipts and invoices that were already issued keep the details they were
issued with - your history is not rewritten. Update client details changes the
client record going forward (in the Clients app, on your other devices and on
future orders) and updates the current receipt, so the invoice you issue from
it shows the corrected details.
If you only want to change the buyer on this one receipt without touching any client record, use Replace with another client.
Note: the POS only shows receipts from the last 7 days. For an older receipt, correct the customer from the admin account, from the Sales menu (it also works from your phone's browser).
On delivery orders, the invoice is issued to the billing client (the Billing details card on the order), while the person who received the order stays the delivery client. If a delivery order has no billing client, Receipt Actions shows only Add billing client; if it has one, you will find Update billing client details and Replace with another billing client. Details in the article "How do I change the buyer on a closed receipt? [Ebriza POS NEXT]".
A delivery order without a billing client cannot be invoiced: if you try, you will see the message "Set a billing client on the order before issuing the invoice. The delivery client can't be invoiced." Add the billing client first (even when the invoice is for the same person who received the order), then issue the invoice.
For more details on how to create a Client in POS, click here.