In the POS app, you’ll find the tip button next to the quick discount button, above the total payment amount:
You can select either a percentage-based tip or a fixed amount.
If you’ve applied discounts on the bill, the tip will be added to the subtotal calculated after the discounts.
There are two separate lists of tip percentages, and they do not affect each other. Before changing anything, determine which screen you are referring to:
Percentages on the sales tablet – the ones that appear when you press the Tip button in POS NEXT, as well as the ones requested by the card terminal – are changed from the app: More (the three-line button, bottom right) > Settings > Order and receipt configuration > Tip values. The setting is device-specific, so you need to repeat it on each tablet.
Percentages shown to the customer on the Customer Display (the Ebriza CDS app, running on the second tablet) are a different list and CANNOT be changed from any app on the tablet.
Reports
If you want to see the total tips for a specific period, there are two dedicated reports available in every account under Administration -> Reports, in the Sales category.
Tips - the total tips for the selected period.
Tips by payment methods and users - the same total, broken down by payment method and by user.
In both reports, you can select the period using the date filters, so you can directly see the total for a month or any date range, without going through the orders one by one or adding everything up manually. These reports are available in Administration (the web application), following the same path regardless of which POS application you use.
General rule: Ebriza reports do NOT include tips because tips are not considered sales — they are simply receipts.
However, there are a few exceptions, because some reports, by their nature, must match 1:1 with the Z report printed from the fiscal register, which does include tips:
Cash Register – all amounts in the Cash Register will include tips
POS Sales Report – includes new sections for tips, and everywhere tips are included, this is clearly mentioned in the column title
Total POS Receipts Report in the Reports menu, Sales category
Payment Methods and Cash Registers Report in the Reports menu, Sales category
Monetary Report in the Reports menu, Accounting category
Additionally, we’ve added two new reports:
Tips
Tips by Payment Methods and Users
IMPORTANT!
The two dedicated reports mentioned above (Tips and Tips by payment methods and users) are the only reports that show tips separately from sales.
Frequently Asked Questions:
Q: I want to print a bill/pre-check, but it does not print on the fiscal printer. Why?
A: Fiscal printers (cash registers) can print ONLY fiscal receipts, not bills/pre-checks or order tickets. For bills/pre-checks and order tickets, you need a non-fiscal (thermal) printer — it must be configured separately from Printers & Peripherals / Devices.
Q: I want to move the tip from VAT C to VAT E. Where do I change this?
A: Ebriza sends the department number (1, 2, 3...), meaning the position of the percentage in the department rate list, to the fiscal cash register, not the rate letter (A, B, C...). The letter under which the tip appears therefore depends on two things, which you should check in this order:
The list of department rates saved in Ebriza for that fiscal cash register. In Ebriza POS NEXT: Devices -> Printers and peripherals -> select the fiscal cash register -> fill in the “Department percentage” fields in the same order and with the same values shown on the cash register’s X or Z report. After ANY reprogramming of the rates on the device — including changes to the VAT rates from August 2025 — the list in Ebriza must be updated; otherwise, both products and tips are sent to the old departments and appear under a different rate. The complete steps are available in the article “How do I set the VAT rates on a Partner fiscal cash register?”
The association between the department and the VAT rate letter programmed on the fiscal cash register. This is changed directly on the device, not in Ebriza. For the steps specific to your model, contact your fiscal cash register supplier
Q: Why does my tip receipt print as a voided and non-fiscal receipt?
A: This happens when a VAT rate set in Ebriza does not exist on the cash register. E.g.: you have a product with 11% VAT in Ebriza but the cash register only has the 0% rate configured — the fiscal receipt cannot be issued and is automatically voided. Check in Account Settings -> Company what VAT rates you have in Ebriza and make sure the exact same rates are also set on the cash register. On the cash register you can verify this by printing an X report. If a rate is missing, add it to the cash register (see the VAT rate setup articles for Datecs / Partner).
Q: The tip does not appear on the fiscal cash register’s Z report. Where is it?
A: The Z report does not have a separate “Tip” line. The tip is a receipt line like any other, with its own VAT rate, so on the Z report it is included in the total for the department / VAT letter it is mapped to, just like products. If the receipts containing tips were fiscalized normally (they have a fiscal receipt number), the amount IS included on the Z report; it simply does not appear as a separate line.
Attention, there are two different situations:
If you want to see the tip as a separate amount, you can find it under Administration -> Reports -> Sales category -> the “Tips” and “Tips by payment methods and users” reports. These are the only reports that show tips separately from sales.
If the tip appears on the Z report but under a different VAT letter than expected, then it is a department configuration issue — see the next question.
An incorrect or unprogrammed department CANNOT make only the tip disappear from the Z report. There are only two possible situations, and neither hides the tip exclusively:
If the tip’s VAT rate does not exist at all on the fiscal cash register, the entire receipt is rejected (“BON ANULAT” on the cash register, “VAT not found on printer” in the app) — nothing is printed, so the entire receipt is missing from the Z report, not just the tip.
If the department rate list in Ebriza no longer matches the one programmed on the fiscal cash register, the receipt is printed and appears on the Z report, simply under a different letter.
[tags: POS, tips, gratuity, service tip, bill, sales]