In situations where the fiscal receipt did not print on the fiscal register, it will appear in red in the Receipts section of the POS Menu.
This usually happens when the fiscal register is not communicating properly with the Ebriza POS application.
Before reprinting the red receipt, check the following:
Does the total amount in the X/Z report match the sales in Ebriza?
If the physical receipt was printed AND the reports match → DO NOT reprint it. The receipt remained marked in red only because the Ebriza app did not receive the print confirmation from the fiscal printer. The fiscal situation is correct.
If the physical receipt was NOT printed (difference between Z report and Ebriza = receipt value) → reprint the receipt from the Receipts menu.
To reissue the receipt, go to the Receipts section and check whether there are any receipts displayed in red.
2. After identifying the receipt marked as “Fiscal receipt not printed,” click on Receipt Actions, then select “Reprint Receipt.”
Frequently Asked Questions:
Q: Can I reprint a receipt that's old and still unprinted?
A: Receipts older than 6 days cannot be reprinted directly from POS. To get a print:
1. Cancel the receipt from the admin account (Sales menu)
2. Re-mark the receipt in POS to reissue it with the current date
Q: I have errors when printing fiscal receipts. What should I check?
A: Three quick checks:
1. Go to POS Menu → Printers & Peripherals (or Devices in POS NEXT) and check if the printer appears in red (disconnected).
2. Check the settings: POS Menu → Settings → POS Settings — the option “Print receipts in test mode” must NOT be enabled (valid only for Ebriza POS).
3. Reinstall the printer: press and hold the printer for 2 seconds to delete it, then add it again using the “+” button.
After a power outage, printers may change their IP addresses, so they need to be removed and re-added.
Q: I want to print a bill/pre-check, but it does not print on the fiscal printer. Why?
A: Fiscal printers (cash registers) can print ONLY fiscal receipts, not bills/pre-checks or kitchen/order tickets. For bills/pre-checks and order tickets, you need a non-fiscal (thermal) printer — it must be configured separately from Printers & Peripherals / Devices.
Q: Can I get a copy of a fiscal receipt that was already issued?
Not from Ebriza — copies of already-issued fiscal receipts cannot be printed. The only option is to issue an electronic journal report (rolă martor) from the cash register buttons for the time interval when the receipt was issued, and check that receipt on the journal report. (This is different from reprinting red receipts that did not print on the cash register.)
Edge cases:
The receipt printed twice physically, but Ebriza shows only one entry
This happens when there's a communication error between Ebriza and the cash register: the receipt printed twice on the register, but Ebriza recorded only one order. How to handle:
1. Manually draft a cancellation report for one of the two printed receipts
2. Attach the report to that day's Z report
3. Send it to the accounting department
Receipts that are marked CANCELLED or are not fiscalized on a Partner cash register — check the “Low battery” message
On Partner cash registers, a low battery can prevent the receipt from being fiscalized: the device may either print a receipt marked CANCELLED or not print the receipt at all, while in Ebriza the receipt remains marked in red. This can happen with any receipt, not just long receipts with many products — including a single receipt that remains unprinted while others were printed normally on the same day.
How to check: look at the cash register screen at the exact moment the receipt is being printed and check whether the message “Low battery” appears (or the low-battery symbol).
If the message appears:
Connect the cash register to the charger or directly to a power outlet and leave it connected. In most cases, the message disappears and receipts print normally — the battery was simply discharged.
Only if the message persists after the device has been connected to power, contact the cash register supplier or authorized service provider to
Does it keep happening? Switch to Ebriza POS NEXT
If receipts keep being marked in red, meaning the application does not receive confirmation from the cash register that the receipt was printed, first check the causes related to the device and the network: the cash register battery, whether the cash register appears in red under Printers and Peripherals, and whether the tablet and cash register are on the same network. These issues need to be resolved anyway.
If the device and network are working properly and the issue keeps happening, we recommend switching to the new Ebriza POS NEXT application. This exact type of communication issue with the cash register, where printing is no longer confirmed, is resolved by switching to the new application.
How to switch: install Ebriza POS NEXT from the App Store on an iPad running iOS 16 or later, and log in with the same account. The installation is free. Ebriza POS NEXT is a separate application, so the old application will remain on the tablet until you delete it yourself, and the printing settings will be transferred automatically during installation. The new application is not currently available on Android devices, so an iPad is required.
For more details about the new application, see the article “What’s New in Ebriza POS NEXT?”.
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