The Delivery menu is used for orders coming from outside Ebriza, through a delivery website/app. Integration with Ebriza is done via API.
DESCRIPTION
Once an order has been placed in the Delivery menu, it will be displayed in the following format:
Status – displays the order status: new, accepted, in preparation, picked up, out for delivery, delivered, rejected.
Order – displays the order number.
Provider – displays the source through which the order was received (Bolt Food, Glovo, Wolt, Deliverect, Gloria Food, manually added, etc.).
Livery – displays who performs the delivery: the delivery platform or the user selected by you, in the case of self-delivery.
Received – displays the time elapsed since the order was received.
Client – displays the customer’s name and phone number.
Total – displays the total order value
Payment – displays the payment method.
USAGE
1. Order Already Registered in the Delivery Menu
As a first step, click on the order, then choose one of the following 3 options:
Accept order
Redirect (choose this option when the order must be sent to one of the multiple locations in Ebriza)
Decline order
After accepting the order, the next step is to choose one of the following options: Send to preparation or Print fiscal receipt.
If you select Send to preparation, the order will be sent to the order printers or to the Kitchen Display Screen.
*Note: If the customer requested an invoice, you can change the client type from individual to company by pressing and holding “Client” for 2 seconds. The fiscal receipt will be printed for a legal entity, and afterward you can issue the invoice directly from the POS by following the steps from the related article.
If you select Print Fiscal Receipt, the order will be sent to the order printers or to the Kitchen Display Screen, the fiscal receipt will also be printed, and the order will be closed.
*Note: The pickup status for delivery platform couriers is sent when you select Print Receipt.
2. Future Orders
Orders scheduled for a later date will be displayed in the Delivery menu, under the Future section.
Orders will be moved to the Active section one hour before their delivery time.
You will receive notifications for future Wolt/Bolt orders. These must first be accepted; otherwise, they will be canceled and the store will be closed.
Orders for which you have printed the fiscal receipt will be displayed in the Delivery menu, under the Closed section.
3. Delivery Options
Press the three dots in the upper-right corner and select Delivery Options to stop/restart orders or enable automatic order acceptance.
You have the option to stop orders separately for each delivery platform or stop them all simultaneously.
Stop/Restart Orders - Displays only the delivery platforms that support this functionality.
Automatic Acceptance - With automatic acceptance enabled, delivery orders are automatically accepted and sent to the order printers or Kitchen Display Screen, without requiring manual employee intervention.