To always stay in control of your inventory, Ebriza allows you to manage product availability directly from the POS.
To do this, follow these steps:
Go to the Other menu and select Stock Availability.
From this section, you can easily manage product availability. You can set a product as available or unavailable, enable or disable an entire category, or make unavailable all the products that contain a missing ingredient, set a limited quantity, or manage missing ingredients in your dishes — all in a simple and fast way.
2. Unavailable category
Unavailable category - you select a category, and a window then opens with the products in it, all selected. Deselect the products you want to remain available and confirm. This allows you to mark only part of a category as unavailable, rather than the entire category.
You can change which products are affected by the unavailability at any time: in Product Availability, on the category row, select Edit unavailable products. When you make the last product available again, the unavailability is removed.
The window shows the products that the category displays in this POS's product grid. Only the products placed directly in the category are listed. A category that contains subcategories opens, just like on the bill: you choose the subcategory you want. If you choose a category that has no products, the POS shows the message "The category contains no products." and nothing is marked as unavailable.
Limited Quantity – You can set how much of a product is available. Once the set quantity runs out, the product will automatically be marked as unavailable.
You can also set the time period for which you want the limited quantity to apply.
To set the quantity, you can use the + and − buttons, but it is faster to click directly on the displayed number: the “Set Value” dialog opens, where you enter the quantity (for example, 25) and press OK. Only whole numbers are accepted; a decimal number or a number outside the allowed limits is ignored, and the dialog closes without displaying an error message.
Unavailable Product – You can select one or multiple products to mark as
Unavailable at the same time.
After selection, a window will open where you can choose the restaurants or delivery platforms for which you want to mark the products as unavailable. The information will be sent to the selected suppliers.
When you change an existing unavailability, for example by adding another delivery platform, the update is sent only to the platforms you just added. Platforms selected earlier have already received it and do not get it again. If the product disappeared from one platform but is still on sale on another, mark it Available and then Unavailable again to send a new update to every selected platform. Details in the article “How to remove a product from delivery platforms while keeping it available at the location”, section “Gone from one platform, still on sale on another”.
Exception: if Wolt refused the update with the message "Too many requests", do not toggle the product again from the POS. Wolt limits updates per store (each brand is a separate store), and another toggle can leave the product on sale. Stop it directly in the Wolt merchant portal until the period has passed. Details in the same article, section "Wolt refused the update with "Too many requests"".
Unavailability has an expiry — the product comes back automatically
When you save an unavailability period, you also choose how long it should last under Unavailable until: Tomorrow at opening, One week, One month, or No time limit. The first option, Tomorrow at opening, is also the most commonly selected: after that time, the product becomes available again automatically, without anyone having to do anything, and you receive a POS message letting you know that the products are available again because the set period has expired.
The No time limit option is available only on recent versions of Ebriza POS NEXT. If you don’t see it in the list, your app only offers expiry-based time limits.
Menu synchronization to delivery platforms does not remove an item's unavailability status. If someone runs Sync. menu from the administration console for the respective brand, products marked as unavailable in the POS remain unavailable on the platform. On Wolt, they are sent already marked as unavailable inside the menu. On the other platforms, Ebriza automatically marks them as unavailable again right after sending the new menu.
A product set with Limited quantity that still has stock correctly remains available for sale. A product becomes available for sale again when the period selected under Unavailable until expires or when you mark it as available from a tablet.
If you find that a product became available for sale again immediately after a menu synchronization, see the article “How to remove a product from delivery platforms while keeping it available at the location”, section “A product became available for sale again after a menu synchronization”.
Can I find out whether a product was unavailable on a past day, and who set it?
Stock Availability shows only what is unavailable right now. When the period chosen under Unavailable until expires, or when the product is marked available again, the row disappears from the list. There is no screen with the availability history, either in the POS or in the administration console.
This does not mean the information is lost. Ebriza keeps every unavailability for about one week, including the ones that have already expired: which product, who set it, when, and until when it was meant to last.
If you need to know, for example, whether a product could be ordered on a particular evening or who made it unavailable, write to us on chat as soon as possible, with the product name, the location and the day. For periods older than about one week the information is no longer kept and cannot be recovered.
On the delivery platform, unavailability takes effect only for the product that is in the brand's product configuration. If you have two products with almost identical names and the product is still being sold on the platform, you most likely stopped the other product. See the section "I marked the product as unavailable, but it is still being sold on the platform (products with similar names)" in the same article.
Want to permanently remove the product from delivery?
Unavailability is a temporary status and does not remove the product from the platform’s menu: the product remains in the menu, marked as unavailable, and can be made available again from any tablet. If you want the product to no longer appear on Bolt Food, Wolt, or Glovo at all and to remain available only for on-site sales, it needs to be removed from the product configuration that the brand syncs from, followed by a menu synchronization — see the article “How to remove a product from delivery platforms while keeping it available at your location”.
Unavailable Category – All products in the selected category will be marked as unavailable.
Unavailable Ingredient – you choose an ingredient that has run out, and the products that have that ingredient in their recipe become unavailable. Note: the products become unavailable ENTIRELY, they are not sold "without the ingredient". This option does not remove the ingredient from the product's recipe.
Shortcut: directly from the product grid
Can I remove just one ingredient from a product on Bolt Food, Wolt or Glovo?
No. Delivery platforms (Bolt Food, Wolt, Glovo) do not receive the product's recipe and do not know what ingredients it has. Only whole products reach the platform, so there you can only make the whole product unavailable, not an ingredient in it.
If an ingredient has run out and you don't want the product to be ordered on a delivery platform anymore:
1. Go to Other and select Goods availability.
2. Tap Add and choose Unavailable product.
3. Select the product and tap Save.
4. In the Restaurants affected by unavailability window, check the brand of that platform (for example Bolt Food).
5. Choose an option from the Unavailable until list (for example Tomorrow at opening).
Important: the product can no longer be ordered at all on that platform until you make it available again or until the chosen period expires. It is not sold without the ingredient, it is not sold at all.
If the ingredient is actually an option the customer chooses when ordering (a modifier, for example an "extra"), that option is a separate product. You can make it unavailable on its own, with Unavailable product, without stopping the main product.
You don't need to go through Product Availability every time. Press and hold a product in the receipt's product grid to see the actions available for it.
For an available product, you will see:
Mark as unavailable - opens the Add unavailable products screen directly, with the product already added to the list. Tap Save, select the restaurants and period, and the product becomes unavailable. You don't need to search for it again.
For a product that is already unavailable, you will see:
Mark as available - the product immediately becomes available again and you receive a confirmation message. You are not taken to another screen. If the product was unavailable through a category or an ingredient, only that product becomes available; the other products in the category or recipe remain unavailable.
Manage availability - opens the Restaurants affected by unavailability window directly, where you can choose which restaurants or delivery platforms the setting applies to.
For a product that is unavailable through a category or an ingredient, Manage availability takes you to Product Availability, with the relevant unavailability already selected. This is because the selected restaurants apply to all products covered by that unavailability, so the selection is made there, where you can see the entire list.
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