Adding a new location is really easy! Just follow the next steps:
1. After logging into your Ebriza Account, go to Account Settings.
2. Go to Company.
3. If you want the new location to have its own menu instead of the entire catalogue, create a product configuration that is active only for that location, from Product Catalog - Product Configuration. Otherwise, the new location’s tablet receives the default “Product Catalog” configuration, which contains all products in the account.
4. Complete the new location form, then click Save. Only then will the payment amount confirmation window appear — not before the details have been completed.
NOTE: When adding or deleting a location, you must pay for the services used up to that point. The payment is charged immediately, when you confirm the change — it is not deferred until the next billing cycle. In a single confirmation window, you will see:
the current balance, i.e. the amount due for the period used so far;
any outstanding payments on the account, if applicable.
If you have outstanding payments, you will no longer be redirected to the Billing page to pay them separately: they will be charged together with the amount above, in the same confirmation.
If the payment is successful, an invoice is issued, the change is applied, and a new billing cycle starts from that day. If the card is declined, the change is NOT made at all — the location is not created (or deleted, respectively), and you remain on the same page so you can try again.
The amounts displayed in the confirmation window are exclusive of VAT; the amount shown on your card statement will include VAT.
4b. In the new location form, select the Type that matches your business:
Horeca – for restaurants, cafes, bars, and any hospitality business
Counter – for counter-service or takeaway businesses
Services – for service-oriented businesses
5. - Don't forget to click on Save when you are done.
The new location belongs to a different company (different Tax ID)? It can stay in the same account, as a Franchised location
If the new location belongs to a different company than the one in Company details, you do NOT need a new Ebriza account, and you do not need to ask our sales team to configure anything. It is an option in the location form, which you set yourself from your account. We do not need the company names or Tax IDs from you - you fill them in, in the form.
Go to Account Settings, then Company, and at the bottom of the page, in the Locations list, click Add.
Complete the new location form (Type, Name, address, details), as in the steps above.
Turn on the Franchised location option. The fiscal details block of the company that owns the location opens: fill in Company name, Tax ID (CUI), Registration number, address, bank and IBAN.
Click Save.
What you get
The documents issued from that location (receipts, invoices) carry the franchised company's details: on the invoice, the entire supplier block - name, Tax ID, registration number, address - comes from the location, not from Company details.
The rest of the account stays shared: the same product catalogue, the same users, the same reports, a single login. If you want the new location to have only part of the products, create a product configuration active only for it, from Product Catalog → Product Configuration; otherwise it receives the default "Product Catalog" configuration, with the whole catalogue.
What you should know before saving
You are charged immediately, on Save. As with any added location, the confirmation window shows the balance for the period used so far plus any outstanding payments, and the amount is charged to your card before the location is created. The subscription is recalculated, because the main plan is charged per location. If the card is declined, the location is NOT created.
The Ebriza subscription invoice stays on the main company, the one in Company details - it is not issued to the franchised location's company. The subscription belongs to the account, not to the location. So if by "separate invoicing" you mean you want the Ebriza subscription invoiced to the other company, that is not possible through a franchised location: it would require a separate Ebriza account, with its own subscription.
If you use e-Factura, the S.P.V. authorization must be done separately for the franchised company's Tax ID. Authorization is granted for a single Tax ID, so you repeat it for each company in the account: Sales (or Costs) → Set button → select the franchised company's Tax ID. Until that authorization is completed, invoices issued under this Tax ID are not sent to S.P.V. The steps are in the article "Authorization Ebriza e-Factura".
How do I delete a location?
You can delete a location yourself, directly from your account. You do not need to submit a request to Ebriza: no one from our team needs to approve or perform the deletion, we do not need your company name or CUI, and you do not need to open a support ticket for this.
Go to Account Settings → Company.
At the bottom of the page, in the Locations list, find the row for the location you want to delete.
At the end of the row, open the three-dot menu and select Delete.
Confirm the deletion in the window that appears.
Before confirming, check the following:
Deletion is permanent for that location. You will no longer be able to use its inventory management, and the data from that location will no longer be accessible. Export anything you may still need beforehand.
The location's POS devices will be disconnected, and their licenses will be released and can be used at another location.
The last remaining location cannot be deleted. An account needs at least one active location. If you want to stop the entire account, see the articles about uninstalling the apps (temporary suspension) and closing the account (permanent).
The subscription is recalculated automatically and immediately during the operation. The main plan is charged per location, so after deletion, the monthly cost decreases. Upon confirmation, a single window appears containing both the warning about the location data and the payment amounts — the balance for the period used so far and any outstanding payments. The payment is charged immediately; if the card is declined, the location is NOT deleted.
If the location has an SPV authorization (ANAF e-Invoice), the app will first ask you to move the authorization to another location or revoke it. After that, you can continue with the deletion.
Can I temporarily deactivate just one location?
No. There is no option to deactivate, suspend, or temporarily close a single location — either in the account or through the Ebriza team. This is not a hidden operation that we can perform for you upon request: it simply does not exist. The reason is that the main package (Pro, Premium, or Titanium) is installed at the ACCOUNT level, not at the location level, so it cannot be stopped for one location while remaining active for another.
If you no longer want to pay for a location, you have two options:
Permanently give up the location — delete it yourself using the steps above, and the subscription will decrease from that point onward.
Temporarily stop the entire account — uninstall the apps from Account Settings → Billing. Please note that this stops all locations, not just one.
I added the location, but it does not appear at the top in the location selector
The location selector at the top of the account displays all company locations, regardless of the permissions of the user you are logged in with. This means that if a location does not appear in the list, it has not been saved to the account: it is not hidden by permissions, and logging out will not make it appear. Check the following, in order.
Open Account Settings, then Company, and look at the Locations list at the bottom. If the new location is not in this list, the addition was not saved. Repeat the steps for adding a location from the beginning of the article and make sure you click Save and see the location in the list before closing the screen. In this case, logging out will not help because there is nothing to reload.
If the location is in the Locations list but you do not see it in the selector at the top, refresh the page (F5). The list of locations is loaded when the page opens, so a location added from another browser, device, or session will appear after a refresh. Logging out and logging back in has the same effect.
If you can see and select the location in the selector, but the account takes you back to the previous location, the issue is related to permissions. Adding a location does not automatically grant any user access to it. Go to Account Settings, Users, select the user, click Permissions, select the new location in the selector within the permissions window, grant the required permissions, and save. You can also do the same for the entire role from Account Settings → Roles. The user should then log out and log back in, as permissions are loaded during authentication.
Attention: If you do not have permissions for the selected location, you may not receive any error message — the account may simply take you back to the previous location.
If the location appears in the Locations list, the user has permissions for it, they have logged out and back in, and the location still cannot be selected, contact us via chat and we will check the account for you.
Frequently asked questions
Q: How do I sell the same product with different units of measure on two locations (e.g., per piece in one location, per kilogram in another)?
A: For this case, you create two separate products, each configured for its own location, because the UM (unit of measure) and product type are set per product, not per location.
For location 1 — product sold per piece:
Go to Nomenclator → Products and create a new product (e.g., „Earl Grey Piece").
Choose type Sell as purchased.
Set the unit of measure to piece.
Under Location, select only location 1.
For location 2 — product sold per kilogram:
Create a second, separate product (e.g., „Earl Grey KG").
Choose type Contains recipe.
Set the unit of measure to KG.
In the recipe, add the gram amount used per portion (e.g., 0.005 KG for 5 grams).
Under Location, select only location 2.
This way, each location sees only the relevant product in the POS, and stock is deducted correctly (per piece in location 1, per gram amount in location 2).
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