Each iOS device with the Ebriza POS Next application installed must have an assigned license. The license is automatically assigned the first time you log in on the device.
Depending on your subscription plan, you benefit from the following included POS licenses for each location created in Ebriza:
PRO subscription: 1 POS license.
PREMIUM and TITANIUM subscriptions: 2 POS licenses
Licenses are calculated at account level, not separately for each location. This means you can use them across any location available in your account.
Example: If you have two locations in Ebriza (for example, a warehouse and a sales location), you will have a total of 4 included POS licenses. This allows you to use the Ebriza POS application on 4 devices, regardless of the location where they are used.
To manage the licenses available in your account, access your Ebriza admin account and go to the left-side menu, then select the POS Devices section:
In the POS Device Licenses section, you will find the following:
Included licenses – here you can see the number of licenses included in your subscription. These are the licenses automatically provided once you activate one of the available subscription plans.
Extra licenses – here you can manually add or remove licenses according to your needs. After making the desired changes, don’t forget to save your settings.
"Included licenses" and "Total licenses" are read-only - they show what your subscription provides. The only field you can change is the additional-licenses field.
In the POS Devices section, you can view all devices associated with your account, as well as the licenses assigned to each one.
From this section, you can also remove devices you no longer use. This allows you to free up a license and assign it to another device.
POS License Assignment on Devices
At the first login on a new device where you have installed the Ebriza POS Next application, a window will appear asking you to name the device. You can choose any name you want to help you easily identify it in the administration panel.
The window will look like this:
You can use the Ebriza POS Next application on a number of devices equal to the number of active licenses available in your administration account, where you can also switch devices between each other.
Example: If you have 2 licenses assigned to 2 devices (for example, an iPhone and an iPad), but you want to log in on another tablet, you can remove one of the existing devices and replace it with the new tablet.
If you need more devices active at the same time, you can purchase additional licenses from your administration account, following the steps explained earlier.
Important! An occupied license can be released in two ways: directly from the app on the device you want to remove from the account (fastest), or from the administration account (www.ebriza.com), for devices you no longer have access to. See the section below.
How to free up an occupied license (you have a new tablet and no free licenses)
Before deleting a device to free up a license, check what that device is. A kitchen tablet running the old Ebriza POS app appears in the POS Devices list and uses a POS license, even though it is not used for sales. If you delete it, you will free up the license but lose the kitchen screen. Check the device name and confirm with the location before deleting anything.
If every license in your account is in use, the new device cannot register until you free one up. There are two ways to do it, and they are not equally fast. Ask yourself first: do you still have the app installed on the tablet you want to remove from the account?
Option 1 (recommended) - directly on the device you want to remove
If you still have the app on that tablet, you can remove it from the account right there, in a few seconds, without opening the administration account. The license is released automatically.
Ebriza POS NEXT: Other → Unregister device (and release license)
Ebriza POS (the old app): Settings → Unregister device
Ebriza KDS: Other → Unregister device (and release license)
Ebriza CDS (customer display): Settings → Unregister device (and release license)
The app asks you to confirm and tells you exactly what happens: “This action will delete device ... from the network of company ... and will release a license. The app will remain saved on the device and you will be able to reconnect with username and password if you wish.” So the app is NOT uninstalled, and the device can be reconnected at any time (using a license again).
Important: if the app warns you that you have bills (or orders) that are not synced with the server, do not continue with the deletion — data saved only locally will be lost. Check the tablet's internet connection first and try again in a few minutes.
Option 2 - from the administration account, for devices you no longer have access to
For a tablet that is lost, broken, sold, or from which the app has already been uninstalled, there is no button left to press. In that case, log in to the administration account (www.ebriza.com) and go to the POS Devices section in the left-hand menu.
In the POS Devices section you can see the registered devices and the licenses they use.
Next to the device you no longer use, click Delete device.
Confirm the message: “Release the license used by device '...'? If you continue, '...' will be automatically logged out and you will be able to associate the license with another device.”
You will get the confirmation “Device ... was deleted and the license freed.”, and a Free license will appear in the list.
The device is logged out automatically by the server, so this option works even if the tablet is switched off or lost.
Keep in mind: releasing an occupied license is free and instant. Buying additional licenses (the Additional licenses section above) is a different thing and is only needed if you want more devices active at the same time.
Frequently Asked Questions
Q: I bought a new tablet and I get a notification that I have no free licenses. What should I do?
A: You need to free up a license held by a device you no longer use. If you still have the app on that device, the fastest way is to do it right there: Other → Unregister device (and release license) in Ebriza POS NEXT, or Settings → Unregister device in the old app — the license is released automatically. If you no longer have access to the device (lost, broken, or with the app uninstalled), delete it from the administration account, in POS Devices. After that, you can register the new tablet.
Q: I tried to install the Pro package and received the message: “You need to free up 1 license to install this package.” What should I do?
A: This message appears because your account has more active POS devices than the licenses included in the package you are trying to install. It is not related only to older packages: it appears on ANY switch to a package with fewer included licenses — including a normal downgrade from Premium to Pro.
How the calculation works
Included licenses are counted at account level: Pro = 1 POS license per location, Premium and Titanium = 2 POS licenses per location, multiplied by the number of locations in your account.
Example: an account with 4 locations has 8 included licenses on Premium and only 4 on Pro — if it has 5 active POS devices, it is 1 over the limit, and the message asks you to free up 1 license. Only POS devices count here; KDS and CDS devices have their own licenses and do not affect the package installation.
Important - buying an additional license does NOT unblock the installation
If you add an additional license before switching packages, the error message stays exactly the same. The check performed when installing a package only takes into account the licenses INCLUDED in the package you want; purchased additional licenses are not part of that calculation (they let you
register more devices on the package you already have, but they do not unblock the package switch). So there is no "I pay for one more license and keep all my devices" option - reducing the number of active devices is a mandatory first step.
The correct order (the only one that works)
Delete devices until the number of active POS devices is less than or equal to the licenses included in the package you want. The fastest way is from the tablet itself: in Ebriza POS NEXT, Other → Unregister device; in the old app, Settings → Unregister device. For devices you no longer
have access to, delete them from the administration account, in the POS Devices section.Install the package you want: Marketplace → choose the package → Install. It installs over the current one, you do not need to uninstall anything.
Only now add the additional licenses you need: POS Devices → Extra licenses → Save. The device you deleted in step 1 can be registered again on one of them.
Important - what happens to the tablet
Yes, freeing up the license logs that device out, and it will have to be reconnected after the package switch. The app is NOT uninstalled, reconnecting takes a few seconds (you log in again with username and password) and uses a free license, including an additional one added in step 3. If the app warns you that you have bills or orders that are not synced, do not continue with the deletion - check the tablet's internet connection first. Because employees are logged out of the tablets, do this after closing time or before opening, not in the middle of service.
KDS licenses are a separate group from POS licenses
There are two separate groups of device licenses in the account, and they do not interact with each other:
POS licenses — for sales tablets and any tablet running the old Ebriza POS app, including one used in the kitchen. Pro includes 1 license per location, while Premium and Titanium include 2 licenses per location; an additional license costs EUR 29/month. They are managed under POS Devices.
KDS licenses — for devices with the Ebriza KDS app installed. No KDS licenses are included in any subscription: you start with 0. Each license costs EUR 29/month and is added under Kitchen screen → KDS device licenses.
This means that, on an account that has not yet purchased any KDS licenses, registering the first Ebriza KDS device stops with a message such as “no device license available (0/0).” This is not a malfunction: the KDS license pool is genuinely at 0 until you purchase the first license. Freeing up a POS license or purchasing another one will not help — you need to purchase a KDS license.
tags: [POS licenses, license, what are POS licenses, how to set a license, how to change licenses, how to buy more licenses, new tablet POS, Ebriza POS licenses]