Before you begin, on a device where the app has just been installed: when you first open the app and at the end of the registration process, the iPad displays several “Allow Ebriza” permission prompts — Local Network, Bluetooth, Notifications, and Location. Accept all of them. Local Network permission is mandatory: without it, the app cannot find the cash register, printers, and payment terminals on the network, and iOS asks for each permission only once per installation. If it has already been denied, enable it from Settings → Privacy & Security → Local Network. See the article “iOS Permissions Required by Ebriza Apps (POS, KDS, CDS)”.

You can now log in to the Ebriza POS application in three ways:

On the registration screen, stay on the With user tab and fill in your credentials - Company name, User, Password - then tap Register device.

[SCREENSHOT: the “With user” registration screen (Company name, User, Password) — add image pos_qr_reg_en.png here in the Intercom editor]

This method does not generate any code. You do not receive a PIN and no QR code appears, so there is nothing that can expire and you do not need to generate anything again. If the registration fails, the cause is something else — see the frequently asked questions at the end of the article.

This method also requires a POS device that is already connected to the account: the QR code appears on the new device, and it is scanned using the camera of the device that is already connected.

The PIN is generated from an already connected device, in the Ebriza POS NEXT app — not from the admin account and not from the new device. On the already connected device, go to Devices → POS Devices on Network.

On the new device, tap the With QR tab, then tap the “other login methods” link (shown under the QR code: “Having trouble scanning? You can also use other login methods.”). You can then enter the PIN code.

Pairing with a QR code or PIN is the method used for a second POS running on another device, as well as for KDS (kitchen display) and CDS (customer display) applications. These do not have the “With user” tab, so they require an already connected POS device from which the code can be generated.

IMPORTANT: The PIN code expires after 5 minutes; if this time has passed, a new code must be generated. The 5-minute rule applies only to the PIN and QR code. It does not apply to login with user credentials (Company Name, Username, Password), where no code is generated.

Q: Can I install Ebriza POS on Windows / laptop / desktop?

A: No. The Ebriza POS application is compatible only with mobile devices running iOS 16 or newer (from the App Store). There is no Windows, macOS, or Linux version.

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Q: I have 2 POS licenses - can I install the second one on a Windows laptop?

A: No. Both licenses must be installed on compatible iOS mobile devices; each instance must run on such a device.

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Q: Where can I find the Devices section to generate the PIN? I don't see it in my admin account.
​A: The Devices section exists only in the Ebriza POS NEXT app, on the tablet — not in the admin account at www.ebriza.com. It is not missing because of your permissions. Open the app on an already connected device and go to Devices → POS Devices on Network → Register a new device. You do not need a computer or browser.

Q: I am registering a new POS tablet using the company name, username, and password, and I receive a notification that blocks me. Do I need to generate a code first?

A: No. This login method does not generate any code, so there is nothing to expire and nothing to regenerate — the 5-minute rule applies only to the PIN or QR code. If the login credentials are correct, the most common reason for the registration being blocked is that all device licenses in the account are already in use. You can free up a license by deleting a device you no longer use: log in to the administration account at www.ebriza.com, go to the POS Devices section, and delete the respective device. Then retry the registration on the new tablet. From the same section, you can also purchase additional licenses if you want to use both devices at the same time. For details, see the article “Device Licenses [Ebriza POS NEXT]”.

Q:I registered the tablet, but the app cannot find the cash register or printers. What should I check?

A:First, check the Local Network permission: if it was denied the first time the app was opened, the peripheral search instantly jumps to 100% and does not find anything. Enable it from Settings → Privacy & Security → Local Network → turn on the switch for the Ebriza app, then return to the app and restart the search. Do not uninstall the app before checking whether you have any unsynchronized receipts — the app will warn you if there are any, and the receipts are permanently lost when the app is uninstalled.

Q: Does Ebriza POS NEXT work on iPhone, or do I need an iPad?

A: It also works on iPhone. Ebriza POS NEXT runs on any iPhone or iPad with iOS/iPadOS 16 or later and has no minimum screen size requirement. If you are switching from an old phone (including Android) to a new iPhone or iPad, install Ebriza POS NEXT from the App Store and log in with the same account; the cash register, printers, and location settings are transferred automatically, and you can make the switch at any time - there is no need to run a Z report beforehand. Once you confirm that everything is working properly, you can uninstall the old application from the previous device.

Attention: the requirement for an iPad with a minimum screen size of 10 inches applies only to Ebriza KDS (kitchen display) and Ebriza CDS (customer display), not to POS NEXT.

Q: When logging in on the tablet, on the “Choose a location” screen I only see one work location, even though the account has several. What should I do?

A: The “Choose a location” screen displays only the work locations for which the user who has just logged in has POS access with Write permission. The list is calculated for the user, not for the tablet: on the same tablet, two different users may see two different lists. That is why the first thing to check is which user you are logging in with—the name entered in the User field, not the company name and not the tablet name.

The absence of a work location from this list is not related to the location where the device is registered and cannot be resolved by deleting and re-registering the device: the list is built during authentication, before the device is linked to a location. If the user did not have POS access to any location, login would be rejected with a permissions message, rather than showing a shortened list—so a work location missing from the list means that the user is missing the required permission for that location.

The permission is granted by an administrator from the administration account: Account Settings -> Users -> the Permissions button next to the user -> select exactly the missing work location -> on the POS application line, set Write -> Save. If the user receives their permissions through a role, the same check should be performed under Account Settings -> Roles, for the relevant work location. Attention: Read is not sufficient; Write is required.

After saving, on the tablet, completely close the application, including from the background, and then log in again: permissions are loaded at authentication. For details, see the article “Permissions for different locations”.

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