Offline Mode in [Ebriza POS Next]

Ebriza POS Next includes an offline mode that allows you to continue processing sales even when the internet connection is unavailable.

If the internet connection stops working, users can still issue fiscal or non-fiscal receipts in Ebriza, as long as the tablet remains connected to the same local WiFi network as the cash register or non-fiscal printer.

In this setup, the application can still communicate locally with printing devices, ensuring uninterrupted receipt printing and sales operations.

While sales and printing continue to work locally, there is an important limitation:

This means that transactions will not be visible in real time in the system and will not appear in reports until the internet connection is restored.

Does the kitchen / bar ticket still print when the tablet shows offline?

"Offline" in the app means the tablet cannot reach the Ebriza server (the internet). The kitchen ticket does not go through the server: it is sent from the tablet straight to the kitchen or bar printer over the local network (the venue's Wi-Fi). Therefore:

Once the internet connection is restored, all receipts issued in offline mode are automatically synchronized with the Ebriza server.

After synchronization, the data will be available in:

A day's sales do not appear in Sales or Reports, even though the Z report printed correctly

If the Z report on the cash register is correct, but the sales for that day are missing from the Sales menu and from Reports, the most common cause is a receipt that was left open. The fiscal receipt was printed, which is why the Z report is correct, but the receipt was not completed (paid) in Ebriza. An open receipt does not appear in Sales or in Reports, even if it has reached Ebriza.

What to do:

1. On the tablet that was used that day, open Ebriza POS Next and go to the "Receipts" section.

2. Look for the receipt from that day.

3. Make sure the tablet is connected to the internet and resend the receipt. After that, the sale appears in Sales and in Reports.

If your location only operates occasionally (for example only at events or seasonally), the periods without sales between working days are normal and do not mean that the app has stopped syncing. If you cannot find the receipt in the "Receipts" section, or if it stays open after you resend it, write to us on chat with the day in question and the tablet that was used.

Ebriza’s offline mode ensures business continuity even during internet outages, without affecting the ability to issue or print receipts locally. All data is automatically updated once the connection is restored.

If, after the connection is restored, delivery orders no longer appear on the tablet or appear with a delay, COMPLETELY close the Ebriza POS application (make sure it is not running in the background either) and reopen it. After a power outage or network interruption, the connection through which you receive new orders may remain stuck even if the tablet appears to be online, and reopening the app restores it. See the article “Delivery Orders Do Not Appear on the Tablet After a Power Outage or Internet Interruption.”

Please note that this is different from the situation where the app shows “Server Offline” even though the internet connection is working. If the tablet cannot reach the server even though you have internet access, see the article “The app shows ‘Server Offline’ / devices appear offline even though I have internet” — there you will find the steps to follow, in order, including fully restarting the router.

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