Checking in an incognito window
If, in the Ebriza admin account, you see figures that do not match, appear outdated, or have not been updated — in inventory, stock management, stocktaking, or reports — or if you receive an error and an operation cannot be saved, the most common cause is not a problem with your account, but an outdated page stored by the browser. The check below takes 30 seconds and will clarify whether this is the cause.
One exception: if goods are missing from stock after you created a NIR (a goods receipt), start by checking the document and the Stock History, not incognito mode — see the last point under “What this check does not resolve.”
Open an incognito (private) browser window: Ctrl+Shift+N in Chrome or Edge, Ctrl+Shift+P in Firefox.
Log in to your Ebriza account from the incognito window.
Open the same page and check the same figures that appeared incorrect before.
If the figures are correct in incognito
Then the issue is only with your browser cache, and your account is working correctly. Clear the cache in your regular browser window:
Press Ctrl+Shift+Delete.
Under Time Range, select All time.
Check Cookies and other site data and Cached images and files.
Click Clear now.
Reload the Ebriza page and log in again.
After clearing the cache, you will be logged out of Ebriza and other websites open in that browser — this is normal. Simply log in again.
If you see the same figures in incognito
Then the issue is not caused by the browser, so there is no need to clear the cache. Contact us via chat and let us know that you have already checked in incognito and what exactly doesn’t match (which page or report, what figure you see, and what you expected to see). We’ll check it directly in your account.
What this check does not resolve
Goods that do not appear in stock after a NIR (a goods receipt). This is a data issue, not a display issue: in the vast majority of cases, the quantity was not actually recorded because the invoice line was left empty in the Goods Receipt column or was received with a quantity of 0.
First, check the document and the entry in Inventory → History — the steps are available in the article “Create Reception Entry Note”, in the section “I created the NIR and the goods do not appear in stock — where to start.”
Only come back to the incognito check if the entry appears in History with the correct quantity and you still cannot see it in the stock list.
What you see on the tablet with the POS app. The browser cache has nothing to do with the app on the tablet. If incorrect figures appear there, contact us via chat.
Stock movements made just now. These are recorded by an automated process that runs periodically, so they may appear with a short delay — see the article “How are sales deducted from stock?”.
Error messages that also appear in incognito. A save error or a failed operation in the admin account is NOT automatically a platform issue — in many cases, it is still caused by the browser session or cache. First, perform the check described in the “You receive an error or cannot save” section above. If the error also appears in incognito, then it is not caused by the browser: contact us via chat with the error message and tell us that you have already tried in incognito.
Differences compared to the X or Z report from the cash register, as well as differences compared to the report received by email, which have their own separate explanations.
You receive an error or cannot save
The same check also applies when you do not see incorrect figures, but instead receive an error message or an operation fails in the admin account in the browser — for example, you cannot save an invoice under Costs or add an item to it. The clearest sign that the issue is caused by the browser is when the message says that an item “no longer exists”, but you can still see it under Inventory and it has not been deleted: the browser page is working with an outdated copy of the account, so what it sends to us no longer matches the actual state of the account.
Open an incognito (private) window: Ctrl+Shift+N in Chrome or Edge, Ctrl+Shift+P in Firefox.
Log in to Ebriza from the incognito window.
Repeat exactly the same operation that failed — add the item again and save the invoice. Do not just browse through the account: you need to try exactly what did not work.
If the operation succeeds in incognito, the issue was only the session or cache in your regular browser. Clear the cache following the steps above and log back into your account.
If you receive the same error in incognito, then the issue is not caused by the browser. Contact us via chat, tell us that you have already tried in incognito, what operation you performed, and what message you received, and we will take it from there.
TAGS: [incorrect figures in admin, not updating, outdated data, incognito, browser cache, clear cache, incorrect report, stock not updating, page not updating]