You've changed something about your products in Ebriza — most often the photos, but also the price, name, description, category, allergens, nutritional information, or modifier groups (product options such as "Add packaging," "Extra sauce," or side dishes) — and you're wondering whether the change will also appear on the delivery apps.
In short: no, it does not update automatically
No change made to a product in Ebriza is sent automatically to a delivery platform.It is not triggered by saving the product, by the automatic sync with the POS, by receiving a new order, or by simply waiting.. The same rule applies to modifier groups: the menu we send to the platform also contains each product’s options, so a modifier added or corrected in Ebriza follows exactly the same process as a photo or a price.
How to send the change to the platform
Open Apps and open the platform's app (Bolt Food, Wolt or Glovo).
In the brand list, check the product configuration shown on the brand's row. To change it, open the brand with the pencil, change Product configuration used (menu) and save.
Then click the sync icon on the brand's row: the circle with two arrows to the right of the brand name, next to the pencil. Confirm. Only that brand is synced. If the row has no circle-with-two-arrows icon, the brand has no product configuration selected: choose one with the pencil and save, and the icon appears.
If you have several brands on the same platform and want the same change on all of them, you can use "Sync all brands" at the top of the page. It re-sends the menu of every brand on the platform and skips any brand that has no product configuration. When only one brand needs updating, for example after an order was rejected on that brand, use the icon on that brand's row, not the button for all brands.Run the sync for every brand where you want to see the change. A brand you did not sync keeps the old menu. With several brands on the same platform you can use Sync all brands.
If the same change has to reach several platforms, you can send it from one place: Products → Product configuration, the delivery sync button, which pushes the menu to every brand using it, whatever the platform.
Run the synchronization for every brand where you want the change to appear. A brand for which you have not run the synchronization will keep the old menu.
Allergens and nutritional information
The allergens and the nutritional information filled in on the product (Product Catalog → Products) are also sent to the delivery apps, together with the menu synchronization. Like any other change, they do not get there on their own: until you run the synchronization, the platform keeps the old menu.
Where they appear, depending on the platform:
Wolt: the allergens appear in Wolt's own allergen field, and the nutritional information at the end of the product description.
Bolt Food, Glovo and Deliverect: they have no separate field for this information, so we add it at the end of the product description, each under its own title — "Allergens:" and "Nutritional values:" — separated by a blank line. On Deliverect the text is also added to the description of the options (modifiers).
The online menu: nothing changes, the allergens and the nutritional information were already shown there.
This information is not sent to GloriaFood.
The titles and the allergen names are written in your company's language (translations exist in Romanian, English and German; for other languages English is used), so you do not have to type them into the description yourself.
The nutritional information text is sent limited to 1000 characters; if it is longer, it is cut and ends with "…". The allergen list is never shortened, and the description you wrote stays untouched.
If a product has neither of the two fields filled in, nothing changes for it: its description is sent to the platform exactly as before.
Changes do not apply to orders that have already been received
Menu synchronization only affects future orders. The platform builds each order from the menu it has at the moment the customer places the order, and orders that have already been received are not updated retroactively. An order received BEFORE the latest successful synchronization was built using the old menu and will not include the change — even if the product is now configured correctly in Ebriza. Only orders received AFTER the synchronization will include the change.
That is why the same product may appear correctly on one order and incorrectly on another. On the same order, an option may also be missing for one product and appear for another if the products were configured at different times relative to the synchronization.
Check the order in time of these three moments:
the time you made the change in Ebriza;
the time of the latest successful menu synchronization with the platform;
the time the reported order was received.
If the order is change → order → synchronization, this is the explanation and nothing is broken: the order used the old menu, while orders placed after the synchronization already include the change. If the order is change → synchronization → order and the change is still missing, then the cause is not the timing but the configuration — check whether the modifier group is actually attached to the product and whether the product is included in the product configuration used for that brand.
A successful synchronization does not leave a visible trace in the app, so you do not need to remember when it ran: we can see the exact time of the latest successful synchronization. Contact us via chat or at support@ebriza.com with the platform, brand name, product, and order number, and we can tell you whether that order was received before or after the synchronization.
What does NOT replace menu synchronization
Marking the product as unavailable and then available again. This action only sends the product’s availability to the platform — never the photo, price, name, description, or category.
The automatic sync with the POS. After any change in Product Catalog, Ebriza sends the change to your company's POS tablets by itself, within a few seconds - but it does not send anything to the delivery platforms. (Until recently this sync was done by pressing the green POS button in the administration console; that button has been removed and the sync now happens automatically. The rule is unchanged: POS yes, delivery no.)
Closing and reopening the store on the platform. This only resends the store status (open/closed), not the menu.
What to check before synchronization
Only the products included in the product configuration selected for that brand are sent. If the modified product is not included in that configuration, it will not reach the platform, no matter how many times you run the synchronization. See the article “I synchronized the menu, but some products do not appear on the delivery platform.”
Newly created products are automatically added only to the default “Product Catalog” configuration. They must be added manually to the configurations used for delivery.
If you changed the photo, make sure the image is uploaded and saved on the product in Ebriza before running the synchronization.
Product translations (the "Translations" link on the product page) travel the same way: they reach the platform only when you synchronize the menu. Bolt Food, Wolt and Deliverect receive every language you have a text in; Glovo receives only the text in the default language. If you typed a different text in the first row, "default language", the platform shows that text after the sync, while the product in Ebriza keeps its own name. Details in the article "Detailed adding product", point 15.
On a one-off basis, Ebriza automatically optimised photos larger than 1200 pixels that had beenuploaded in the past, so that menus load faster. This optimisation keeps the photo at the same address, so it shows on the platforms without you running anything and there is nothing for you to do. The rule above is unchanged for any photo you replace yourself: a new photo uploaded on the product reaches the platform only after you run the menu synchronization.
If you changed a product's SKU: orders with that product are rejected until you sync
The platform identifies each product in an order by the SKU it received at the last sync. If you changed a product’s SKU in Ebriza and have not run the sync, the platform keeps sending the old code. Ebriza can no longer find it in your catalogue and rejects the order with the message “No item found with SKU provided and saving new items is not allowed. (product name)”. All other orders come in normally. Only the ones containing that product are rejected.
The fix is the same menu sync, on every brand and every platform that sells the product. After the sync, new orders with that product come in normally. Orders that were already rejected are not resent. For details, see the article “Delivery platform orders are no longer coming in (Wolt, Bolt Food, Glovo)”, section “An order was rejected because of a product: the platform’s menu is out of sync”.
If the Change Was a Price: What Happens Until You Synchronize
Until you run the synchronization, the platform displays and charges the old price, while Ebriza prints the fiscal receipt with the new price — the prices on the receipt always come from your product catalog, not from the platform. As a result, the amount collected by the courier differs from the total on the receipt for every order received until the synchronization is completed.
Run the synchronization on all the delivery platforms you have installed, not just the one where you noticed the problem. The price was changed once, in Ebriza, so the difference currently exists on all platforms that have not been synchronized.
For details and instructions on how to check a specific order, see the article “The Total on the Delivery App Differs from the Total on the Fiscal Receipt (Bolt Food, Wolt, Glovo)”.
Synchronization does not remove products from the unavailable state. Products marked as unavailable in the POS remain unavailable on the platform even after synchronization — Ebriza automatically marks them as unavailable again for the brand for which you ran the synchronization.
If you nevertheless find a product on the platform that should be unavailable, see the article “How to remove a product from delivery platforms while keeping it available at the location”, in the section “A product became available for sale again after a menu synchronization”.
Exception: GloriaFood
There is no menu synchronization from Ebriza for GloriaFood. The menu — including photos and prices — is maintained directly in your GloriaFood account. If you use GloriaFood, update the product in both places and keep the same name, SKU, and price.
Even for your own website, integrated through the Web Orders application, there is no menu synchronization from Ebriza. The website has its own products and prices, and we do not send it the catalog or retrieve prices from it. After any price or option changes in Ebriza, you need to manually update the website as well, so that the two remain identical.
As long as the two differ, orders coming from the website are entered into Ebriza using the prices from your product catalog, meaning that the receipt may show a different total from the amount the customer paid on the website.
Exception: the delivery fee is not synchronized
The delivery fee on Wolt, Glovo and GloriaFood orders does not come from your Ebriza menu and does not depend on menu synchronization. The platform sets it and sends it to us with each order. Ebriza records it automatically on the order, on the "Delivery fee" line, with a price of 1 and a quantity equal to the fee (for example, a fee of 8.99 lei appears as "Delivery fee" × 8.99).
The delivery-fee product you created in the Product Directory (for example "Taxa Livrare") is not used on orders from delivery platforms. Changing its price does not change platform orders, and running "Sync menu" does not change the fee either.
To change the delivery fee on a platform, change it in the platform's panel (the store's delivery settings) or ask the platform's support to change it. If some orders still show an old or different value, that is the value the platform sent on that order. Check the delivery settings in your platform account, or send us the order number so we can check what the platform sent.
I synchronized the menu and still don’t see the change
If you are looking at an order that had already been received, check the time first: an order placed before the synchronization will keep the old menu and will not be updated retroactively. See the “Changes do not apply to orders that have already been received” section above.
If the synchronization stopped with an error, it means the platform did not accept the menu. Check the error message and contact us if it is unclear.
If the synchronization completed without an error, but the product is completely missing from the platform, the issue is with the product configuration — see the article “I synchronized the menu, but some products do not appear on the delivery platform.”
If you ran the synchronization for the correct brand, the product is included in the configuration, and the change still does not appear, contact us via chat or at support@ebriza.com and provide: the platform, brand name, product name, and approximately when you last ran the synchronization.
If you have run the synchronization for the correct brand, the product is included in the configuration, and the change still does not appear, contact us via chat or at support@ebriza.com and provide the following: the platform, the brand name, the product name, and — if the issue concerns a specific order — the order number. You do not need to know the synchronization time: we can see it and compare it with the order time.
Why does "Allergens: Gluten, Milk" appear in the product description on Bolt Food or Glovo?
Because these platforms have no separate field for allergens and nutritional information, and the product description is the only place where we can show it to the customer. The text comes from the Allergens and Nutritional information fields of the product in Ebriza. If you do not want it to appear, clear those fields on the product and run the menu synchronization again.
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