In order to reset the inventory, your user need to be put as a manager at the administrative settings.
If you are not set as a manager:
in Inventory you can only see the physical quantity of the stock, not the book quantity;
you cannot reset the inventory;
you cannot choose or change the inventory's book date, including on an inventory you have already saved. The date field is missing or appears locked.
A locked field or button in Inventory usually means this right is missing, not that the feature does not exist. Once you are added to Managers, you can change the date directly on the saved inventory, without creating a new one.
If you are already a Manager and the date still cannot be changed, check whether the inventory has reset rows. As long as any row in the inventory has an active reset, the book date stays locked. Cancel the reset ("Cancel stock reset") on every page of the item list, because the "select all" tick selects only the current page. The steps are in the article "How do I make an inventory?", under "I cancelled the reset, but I still can't change the date".
Note: To check how you can reset your inventory, click here.
In order to check this, you will need to go to Account settings.
And click on the Company Settings tab.
From here, you will see on the right side: Administrative Settings and below, the Managers.
Click on the user that you want to set as a manager and then Save the changes.
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