The Glovo application is an integration with the Glovo platform that allows you to take over and manage your Glovo commands directly from your Ebriza POS, without having to use the Glovo tablet.
Note: In order to be able to use the integration with Glovo in our application, the contractual relationship with Glovo is required in advance.
CONFIGURATION:
Create an account on the Glovo platform.
Install the Glovo app from the Ebriza Marketplace.
2. PRODUCT CONFIGURATION
To establish a proper communication between the products and these two platforms, follow these steps:
Create a new configuration in Configuration section--> Product display, with the categories and products you want to appear on the Glovo platform.
Click here for more information on how to create a new configuration.
Attention: The new configuration for Glovo must be set to Inactive so that it does not appear in the Ebriza POS application on the tablet, where the products are marked locally.
IMPORTANT: For Glovo, the configuration must contain a main category, which contains all the other categories you want to have in Glovo. Click here to learn how to create a new category and how to add sub-categories to it.
EXTRA OPTIONS
If you offer extra options for certain products, or if you have packages that contain more than one product option (combos, menus, etc.), you need to configure them from Ebriza, Configuration section-Modifier tab , and they will appear in exactly the same way in Glovo.
If you do not know how to configure the modifiers, click here for details.
Example:
You have the product Pizza Margherita mica configured as a modifier - source product (see the article on creating modifiers), and to this you can add extra toppings, which you created as products in Ebriza and added as options to the modifier, but you don't want them to appear as separate products.
For this, you must have ONLY Pizza Margherita mica in the Product Display, because you have added the toppings in the modifier options and they will appear there automatically.
3. INTEGRATION
Before synchronizing the products from Ebriza with the Glovo account, please communicate to us at the e-mail address support@ebriza.com your “Customer ID” and mention that you want Glovo integration with Ebriza.
You can find the customer ID in the administration account. Access the Glovo application on the left and click on Service Integration. You can copy it from there.
4. SYNCHRONIZATION
Find the Glovo app in your Ebriza account, on the left, under Applications.
Access the application and you will notice a button that says Sinc. products with Glovo, click this button.
A window will open from where you need to select the configuration you created in Product Display, with all the products you want to appear in Glovo, then you can click the START SINC button.
Important remarks:
IMAGES FOR PRODUCTS: If your Ebriza products have images, they will also be imported into the Glovo platform. For details about uploading product images to Ebriza click here.
PRODUCT DESCRIPTION: If you want your products to have a short description on the Glovo platform, you can enter this description in the SHORT DESCRIPTION field on the detailed product editing page in Ebriza.
Click below on the edit page and you will find this field:
5. UTILIZATION:
a. Open the Ebriza POS at the delivery room. (is created automatically at the first external command coming in Ebriza , after activating the integration).
b. As soon as an order is placed on the Glovo, it will appear directly in the POS.
In the delivery room you will be able to see the orders received and you will be able to follow them according to status:
The red ones (and marked in yellow) are the newly entered orders, which have not yet been processed.
The blue ones were accepted, meaning the operator entered the order and confirmed it.
The green ones have already been sent to the kitchen and are being prepared.
c. When the order is ready for delivery, click on the "Show only paid orders" button and click on the order that has just been completed. From here you will choose the new status of the order "Delivery order" / "Order completed".
NEXT STEP
We recommend using the Alerts app in parallel with the Glovo app, especially the "API Order Failed" and "New Products Saved by API" options so you can be notified by email if an order couldn't be sent to Ebriza or command contains a product that is not configured in the Configuration section and requires verification. Click here to find out how to set up alerts.
[tags: glovo application, deliveries, delivery applications, external commands, integration]