The Wolt application is an integration with the Wolt platform that allows you to receive and manage your Wolt orders directly from your Ebriza POS, eliminating the need to use the Wolt tablet.
Note: To use the integration in our application, a prior contractual relationship with Wolt is required.
Wolt Drive is not covered by this article. Wolt Drive is a separate Wolt product, different from the Wolt integration described here (through which orders from the Wolt app come into your Ebriza POS). Ebriza does not currently have an integration with Wolt Drive, so the steps below do not apply to Wolt Drive, and there is no setting in the Ebriza account that turns it on.
How to request the integration
The Wolt integration is set up from your Ebriza admin account, and a colleague from the Ebriza team assists you throughout the integration. Write to us on the chat in your account or at support@ebriza.com that you want to integrate Wolt. The steps in short, for each brand (details in section 1. CONFIGURATION):
• In your Ebriza admin account, opened in a browser, go to Apps → the Wolt app → Brand Settings. If the Wolt app is not installed, install it from Marketplace → Integrations → Wolt → Install.
• Click "Add", type the brand name as a single word, with no spaces, and click "Integrate your brand with Wolt".
• On the Wolt page that opens, log in with the brand's Wolt account, select the brand and click "Authorize".
• Run Menu sync for the brand (section 2).
Did Wolt give you an integration code or ID? You don't need to enter it anywhere in Ebriza, because there is no field for it. The connection is made automatically when you click "Integrate your brand with Wolt" and select the brand on the Wolt page.
When you write to us, tell us the brand (or brands) and the location you want to integrate. A colleague from the Ebriza team helps you through every step, until Wolt orders come into your POS.
1. CONFIGURATION:
Where these steps are done: everything is done EXCLUSIVELY in your Ebriza admin account, opened in a browser at www.ebriza.com, from a computer or laptop. You install the Wolt app from the Marketplace yourself, at any time; you do not need a colleague for it. You complete the rest of the setup (Brand Settings, brand authorization, Menu sync) together with a colleague from the Ebriza team, who assists you throughout the integration, following the steps below.
Create an account on the Wolt platform.
Install the Wolt app from the Ebriza Marketplace: in your admin account, open Marketplace, choose the Integrations category, then the Wolt app and press Install. You do the installation yourself, without waiting for a colleague.
Go to the Applications section -> Wolt application -> Brand Settings -> Brand Settings.
From the Ebriza admin account, opened in a browser, go to Applications -> the Wolt application -> Brand Settings -> Brand Settings.
Whichever method you use, orders will be accepted automatically with the preparation time set on the brand (see the article "Preparation time on delivery orders").
At the same time, you must also check these options in the Settings section -> Settings on the right.
Delivery fee: if Wolt sends a delivery fee on the order (for example, when you deliver with your own fleet), Ebriza records it automatically on the order, on the "Delivery fee" line, with the value received from Wolt. You do not need to create any product for the delivery fee. The fee is set and changed in your Wolt account (delivery settings) or through Wolt support, not in Ebriza and not through "Sync menu".
To integrate the brand, from the Ebriza admin account (in the browser), go to the Brand Settings section and select “Add”. The steps must be repeated for each brand individually.
Enter the brand name as a single word, without spaces between words. The name is sent to Wolt exactly as you enter it, and if it contains spaces, the integration will not connect.
Click the “Integrate your brand with Wolt” button. This is the button in Ebriza; “Authorize” is not a button in Ebriza, but appears only on the Wolt page that opens afterwards.
The Wolt page opens: log in to the Wolt account of the brand, select the brand you want to integrate with Ebriza, and click “Authorize” to complete the integration.
The integration code or ID you received from Wolt does not need to be entered anywhere in Ebriza. At this step you select the brand on the Wolt page, and after authorization Ebriza picks up the connection with Wolt automatically.
Once the brand is created, Ebriza tries to open the store on the platform automatically. If that succeeds the brand shows as Online in the list. If the platform does not answer, the brand stays Offline and you open it yourself from the POS, in the Delivery section — it does not mean the integration is wrong.
2. PRODUCT SYNCHRONIZATION
Create a new configuration from the Product Directory - Product Configuration, including the categories and products you want to appear on the Wolt platform or that you have already saved there.
Click here for information on how to create a new configuration.
After completing the configuration, you can set it to Inactive so that it does not appear in the Ebriza POS app on the tablet.
EXTRA OPTIONS
If you offer additional options for certain products or packages with multiple options (combos, menus, etc.), you need to configure them in Ebriza under the Modifiers section. These will appear the same way in Wolt.
If you're not sure how to configure modifiers, click here for details.
For modifier options, the "max" field must be filled in mandatory.
Attention: For each product/extra option in Wolt, you must have an equivalent in Ebriza. All products must have preferential prices for platforms, unless you want them to be the same as in the physical location.
Example:
You have configured the American One product as a modifier - source product (see the article on creating modifiers).
Additional toppings can be added to it, created as products in Ebriza and added as options to the modifier. However, if you don’t want these toppings to appear as separate products, in the Product Configuration, you will only list the American One product, as the toppings will automatically appear in the modifier options.
Attention: Products must be saved in Ebriza with their full prices, without any discounts, as the discount will be applied from Wolt.
TO ENABLE PRODUCT COMMUNICATION BETWEEN THE TWO PLATFORMS, FOLLOW THESE STEPS:
Access the Wolt application in Ebriza - Brand Settings - Sync menu.
Select the brand (1) for which you want to sync the menu and the desired configuration (2).
Click "Start sync" (3).
In the Wolt configuration, you can have one or two category levels: categories with products directly inside them, or categories with subcategories containing the products. A third category level is not supported — synchronization stops with the error “Can't have a third level category (category name)!”. Keep in mind that Bolt Food is stricter: it does not accept any subcategories. Glovo accepts the same one or two category levels as Wolt, so a structure that synchronizes on Wolt also synchronizes on Glovo, but not necessarily on Bolt Food.
If, however, the error you get at Sync menu contains the text "Menu update is disabled" (or says that menu management via API is not enabled), it is not your configuration's structure: Wolt has turned off menu management via API on that venue, and nothing done in Ebriza fixes it. Write to us and we will e-mail Wolt ourselves for your brands. See the article "The Wolt menu sync stops with the error «Menu update is disabled»".
The error "Category can contain either subcategories or items. Not both." comes from Wolt. It means a category in the synced configuration breaks Wolt's rule that every category must hold either products or subcategories. There are two possible causes, and the first one is the most common:
an empty category, with no products and no subcategories;
a category that holds both products and subcategories at the same time.
Wolt's message does not say which category it is, so you have to find it yourself, in the right configuration:
Check which product configuration is selected for that brand under Apps → the Wolt app → Brand Settings → Sync menu. It may be a different configuration from the one you usually work with.
Open exactly that configuration in Product Directory → Product Configuration and look for categories with no products, then for categories that hold both products and subcategories.
Delete the empty category (the 3 dots next to the category → Delete category) or add products to it. For a category with both products and subcategories, move the products into a subcategory or remove the subcategories. Save the configuration.
Run Sync menu again.
If that configuration has no empty or mixed category, write to us on the chat in your account or at support@ebriza.com and tell us the brand name and roughly when you ran the sync.
Important notes:
PRODUCT IMAGES: If your products in Ebriza have images, they will also be imported into the Wolt platform. For details on importing product images in Ebriza, click here.
PRODUCT DESCRIPTION: If you want your products to have a short description on the Wolt platform, you can enter this description in the SHORT DESCRIPTION field on the detailed product editing page in Ebriza.
PRODUCT TRANSLATIONS: Wolt shows the menu in the customer's language. If your products have translations in Ebriza (the "Translations" link next to Name and Description, on the product's detailed edit page), every product is sent to Wolt with all the languages you have a text in; a product without a translation shows the default-language text in every language. The first row of the window, "default language", lets you send Wolt a different text than the one in Ebriza, without changing the product in the POS. Translations reach Wolt only on Sync menu. Details in the article "Detailed adding product", point 15.
3. AUTHORIZATION RENEWAL (when orders stop coming in)
The authorization you completed during the setup process is valid for a limited period and may expire or be invalidated, even if the integration has worked correctly for months. Nothing changes visibly in Ebriza — the brand still appears configured exactly as before — but Wolt rejects communication with Ebriza, which means:
no new orders from Wolt come in for the respective brand;
statuses sent from Ebriza no longer reach Wolt;
the store may remain closed on Wolt, and you may no longer be able to reopen it from Ebriza.
Ebriza renews the Wolt authorization automatically. Every night we check the Wolt brands whose authorization is due to expire within the next 7 days and renew it ourselves. There is nothing to enable, no new screen appears and you receive no notification — the authorization simply no longer expires on its own. In practice, a brand that has received no Wolt orders for several weeks no longer loses its integration just because it was inactive. The automatic renewal does not cover two situations: an authorization that has already expired, and one that was invalidated from your Wolt account — for example, if you changed something there or withdrew Ebriza's access. For those, the reauthorization steps below still apply and are done exactly the same way.
If you have multiple brands or locations, usually only one of them is affected, while the others continue to receive orders normally at the same time.
Reauthorizing the brand renews the expired authorization, and you can do this yourself from the same place where you completed the initial authorization: Apps → Wolt app → Brand Settings → select the brand → “Integrate your brand with Wolt” → log in to your Wolt account, select the same brand, and click “Authorize.” Orders will start coming in again as soon as the authorization is successful.
After reauthorization, check on Wolt whether the store appears as open. If it is still closed, reopen it and place a test order. If orders still do not come in, contact us and provide the brand, location, and the day and time when the issue started.
Setup directly from Ebriza POS NEXT
Alternatively, on Ebriza POS NEXT, this setting can also be configured directly from the POS app, without accessing the web admin account:
Open the Deliveries section in Ebriza POS NEXT.
Tap the three dots in the top-right corner of the screen (the More menu).
Select Auto-accept orders.
Select the restaurants for which you want to enable auto-acceptance.
Tap the Apply button to save the changes.
When auto-accept is enabled, Ebriza POS NEXT plays a sound notification when a new order is received.
After using either method, orders will be auto-accepted according to the preparation time set.
Automatic order acceptance directly from Ebriza POS NEXT
Only the automatic order acceptance setting — not the brand integration — can also be configured directly from the Ebriza POS NEXT application, without accessing the admin account. Brand integration with Wolt is always done from the Ebriza admin account, opened in a browser.
Open the Deliveries section in Ebriza POS NEXT.
Click the three dots in the top-right corner (the More menu).
Select Automatic order acceptance.
Select the restaurants for which you want to enable automatic order acceptance.
Click the Apply button to save the changes.
When automatic order acceptance is active, Ebriza POS NEXT plays a notification sound for every new order.
Regardless of the method used, orders will be accepted automatically according to the set preparation time.
Q: I want to integrate one or more locations with Wolt. How do I do it?
A: You set up the integration yourself, from your Ebriza admin account opened in a browser: Apps → the Wolt app → Brand Settings → Add → the brand name with no spaces → "Integrate your brand with Wolt" → on the Wolt page, log in, select the brand and click "Authorize". Repeat the steps for each brand or location. The details are in the "1. SETUP" section above. If you can't finish it or you get an error, write to us on chat or at support@ebriza.com and a colleague from the support team will help you.
Q: Wolt gave me an integration code / ID. Where do I enter it in Ebriza?
A: Nowhere. There is no field for this code in Ebriza. Follow the integration steps: Apps → the Wolt app → Brand Settings → Add → "Integrate your brand with Wolt". On the Wolt page that opens, log in with the brand's Wolt account, select the brand and click "Authorize", and the connection is made automatically. If the brand doesn't appear on the Wolt page or the authorization fails, write to us and a colleague will help you.
Q: During the integration I cannot save the operating schedule for Wolt (for example a schedule that goes past midnight). What do I do?
A: Write to us via the chat or at support@ebriza.com and tell us the brand, the location and the time interval you are trying to save. A member of the support team will check whether the problem is in Ebriza or on Wolt’s side and help you solve it.
Q: How do I set the operating schedule (fixed opening hours) on Wolt?
A: As long as the store has a schedule set on the platform, it will open and close automatically according to that schedule — you do not need to turn it on and off manually from the POS every day. Manual stopping from the POS is only for exceptional situations when you want to temporarily close outside your regular schedule, and it will remain stopped until you restart it manually.
Q: I synced the menu but some products are missing in Wolt. Is the integration broken?
A: Most likely not. The sync sends exactly what is included in the product configuration you selected under Brand Settings → Sync menu — not your entire catalogue. If a product or category is not included in that configuration, it does not reach Wolt, even if the sync finishes without an error. Also, remember that newly created products are automatically added only to the default “Nomenclator” configuration, not to the one used for Wolt — they must be added manually there. If you have several brands, check the configuration for the specific brand. Detailed steps are available in the article “I synced the menu but some products are missing on the delivery platform.”
Q: I changed a product in Ebriza (photo, price, name) — will it update automatically on Wolt?
A: No. Changes made to a product in Ebriza are not automatically sent to Wolt. Run the menu synchronization from Apps → Wolt app → Brand Settings → Sync Menu for each brand where you want the change to appear. Marking the product as unavailable and then available again does not replace synchronization: that action only sends the product’s availability, not the photo or price.
See the article “I changed my products in Ebriza — are they updated automatically on delivery platforms?”.
Q: The integration was working until today, and now no orders are coming in from Wolt. What happened?
A: Most likely the brand authorization on Wolt is no longer valid. Ebriza automatically renews Wolt authorizations that are about to expire, every night, so a brand no longer loses its integration just because it had no orders for a while; if orders still stop coming in, something has usually changed in your Wolt account — for example, Ebriza's access was withdrawn. The configuration in Ebriza remains unchanged, but Wolt rejects communication, so orders no longer come in, statuses are not sent, and the store may remain closed on the platform. Reauthorize the brand from Apps → Wolt app → Brand Settings → “Integrate your brand with Wolt”. Orders will start coming in again as soon as the authorization is successful. For details, see the “3. AUTHORIZATION RENEWAL” section above and the article “Delivery platform orders are no longer coming in.”
Q: I have several brands on Wolt and I only want to delete one of them. Do I have to uninstall the Wolt app?
A: No. You delete just that brand, from Applications -> Wolt app -> Brand Settings -> open the brand -> Delete brand, and confirm in the window that appears. Your other brands stay integrated exactly as before, with their
keys, working hours, menu configuration and preparation time unchanged — you no longer have to uninstall the app and re-integrate the remaining brands. If you used to get the message "You cannot delete an integration
that is already configured", it no longer appears.
Deleting is reversible: the venue authorisation on Wolt is not deleted, so you can get the brand back by going through "Integrate your brand with Wolt" again for the same venue — the confirmation window reminds you of
this. Be aware, though, that while the brand is deleted its orders no longer reach the POS, and the store stays as it is on the Wolt platform — if you do not want it to take orders any more, close it from the Wolt Merchant Portal as well.
Q: At Sync menu I get the error "Menu update is disabled". What do I need to change in my menu?
A: Nothing. Wolt has, per venue, a switch that allows menu management via API, and when it is off Wolt rejects the menu no matter what it contains. It is not the structure, not an empty category, not the photos and not the configuration in Ebriza, and re-syncing or re-authorising the brand does not fix anything. Usually all the account's brands are affected at once. Write to us on the chat or at support@ebriza.com, tell us the affected brands, and we will e-mail the Wolt team ourselves so they enable menu management via API; we will let you know when it is resolved. There is no need for you to contact Wolt support or your Wolt account manager. Details in the article "The Wolt menu sync stops with the error «Menu update is disabled»".
[tags: deliveries, delivery apps external integration, external orders, external order, delivery room, Category can contain either subcategories or items, empty category in Wolt / Wolt empty category]