The Delivery menu is used for orders coming from outside Ebriza, through a delivery website/app. Integration with Ebriza is done via API.

Once an order has been placed in the Delivery menu, it will be displayed in the following format:

For own delivery and customer pickup, simply issuing the fiscal receipt does not remove the exclamation mark: the order remains active until handover, so the payment is still to be collected. For orders delivered by the platform, issuing the receipt moves the order directly to a closing status, so the exclamation mark disappears along with it.

USAGE

1. Order Already Registered in the Delivery Menu

These actions can be performed by any employee with POS access. Changing the order status does not go through the POS Manager restrictions and does not check the POS Managers list, and at this time there is no setting in Ebriza that can restrict the cancellation of a delivery order.

What can be restricted, however, are the actions performed on the order receipt. If, in the administration account (Account Settings - Company Settings - POS Settings), you have enabled Restrict product voiding and set it to Manager only, a user who is not in the POS Managers list will need a manager's PIN to remove a product from a delivery order, just as they would on a table receipt. The same applies to restricting discounts and product transfers.After accepting the order, the next step is to choose one of the following options: Send to preparation or Print fiscal receipt.

If you select Send to preparation, the order will be sent to the order printers or to the Kitchen Display Screen.

*Note: If the customer requests a receipt or invoice issued to a company, do not modify the existing customer on the order; replace them with the company. Open the order, tap the three dots next to the OK button, and select Manage Customer / VAT ID, then Replace with Another Customer. In the search screen, enter the company’s VAT ID or tap Add New Customer and select Company under Customer Type. The same actions can also be accessed by pressing and holding the Customer area of the order for two seconds.

Important: Update Customer Details does not contain a VAT ID field when the order’s customer is an individual — it only displays First Name, Last Name, Phone, Email, Personal ID Number, and address. The only option that allows you to search by VAT ID or add a company is Replace with Another Customer.

Make the replacement before issuing the fiscal receipt: the receipt will be issued to the legal entity, and you can then issue the invoice directly from the POS. Detailed steps are available in the article “Adding a New Customer in POS / VAT ID on Receipt [Ebriza POS NEXT]”.

If orders on the platform change to ready, out for delivery, or delivered a few seconds after acceptance, couriers arrive too early and

IIf you select Issue Fiscal Receipt, the order will be sent to the order printers or Kitchen Display Screen, and the fiscal receipt will be issued. What happens to the order in the list afterwards depends on who handles the delivery:

*Note: The pickup status for delivery platform couriers is sent when you select Print Receipt.

The steps above are for Ebriza POS NEXT. If you use Ebriza POS (the old app), the steps and the labels are different – there, the payment method is called “Virament bancar” (Bank transfer) and it is chosen from the three dots in the bottom-left corner > “Payment options”. See the article “Managing Glovo orders [Ebriza OLD POS]”.

When you are asked for the preparation time

Normally, you are asked for the preparation time at "Send to preparation", and the window is mandatory: if you close it, the order does not move to preparation.

For each brand of a delivery integration, however, the preparation time can be set to be requested earlier, when the order is accepted. The setting is made from the admin account, under Apps – the integration's app – "Configure brand" – "When to ask for the preparation time", and is described in the article "When the preparation time is requested for delivery platform orders".

When the brand is set to "When accepting the order":

- The preparation times window opens as soon as you tap "Accept order", before the order status changes.

- If you pick a time and save, the order is accepted with that time, and the time is sent to the delivery platform. At "Send to preparation" you are no longer asked anything – neither you, nor the colleague who picks up the order on another device.

- If you close the window with X or with the back button, the order is accepted anyway, without a preparation time. This is not an error. The time will be requested later, mandatorily, at "Send to preparation".

- For orders scheduled in the future, the delivery time requested by the customer does not change.

- For automatically accepted orders you are not asked anything, either at acceptance or when sending to preparation: the order comes in already accepted, with the default time set on the brand.

Why this option exists: for Wolt, Bolt Food, Glovo and Deliverect, the preparation time only reaches the platform together with the acceptance of the order. A time filled in at "Send to preparation" stays only in Ebriza.

2. Future Orders

Orders scheduled for a later delivery time are shown in the Delivery menu, in the "Future" tab, which also has a counter. They move automatically to the "Active" tab at least one hour before the delivery time; if the preparation time set is longer than an hour, they move earlier, exactly that amount of time before the delivery. You do not have to move anything manually.

While the order is in "Future", the only action allowed on it is Accept order. "Send to preparation" and "Issue fiscal receipt" are not available yet, and the POS answers "This action is allowed for a future order only one hour before the scheduled time." This means the order ticket does NOT go to the kitchen when the order is received, but only after the order becomes active, close to the delivery time. This is the normal behaviour of scheduled orders, not a delay.

You will be notified about Wolt/Bolt orders scheduled in the future. You need to accept them immediately, otherwise they will be cancelled and the store will be closed.

Orders for which you have issued the fiscal receipt are shown in the Delivery menu, the Closed section.

Orders for which you have issued the fiscal receipt move to the “Closed” section only if the delivery is handled by the platform. For own delivery or customer pickup, they remain in “Active” until the delivery is completed or until the status is changed to “Picked up”, respectively.

3. Delivery Options

Press the three dots in the upper-right corner and select Delivery Options to stop/restart orders or enable automatic order acceptance.

4. Order Filtering

Filtering is done using three tabs- Active, Future, Closed:

-Active – Orders currently in progress (new, accepted, in preparation, ready, assigned to a courier, etc.).

-Future – orders scheduled for later (the tab also has a counter); they move automatically to "Active" at least one hour before the delivery time, or earlier if the preparation time set is longer than an hour

4.Snooze orders:

You have the option to stop orders separately for each delivery platform or stop them all simultaneously.

In the delivery orders list, a red exclamation mark appears in the Payment column, in front of the payment method icon. It marks orders where the money is due to be collected in cash and has not yet been collected, so you can see at a glance which orders require payment upon delivery without opening each order.

It is exactly the same red mark that you see inside the order, next to the message “Order is not paid”.

The mark appears only when all of the following conditions are met:

The mark does NOT appear in the following situations:

The mark disappears automatically when the order reaches a closing status: Picked Up, Out for Delivery, Delivery Completed, or Cancelled. Important: issuing the fiscal receipt by itself does not remove the mark – the order remains active until it is handed over, so the money is still due to be collected.

You do not need to activate anything for this marking; there is no separate setting, and no new text appears on the screen. Orders that are not paid in cash look exactly as they did before.

The mark is displayed inside the Payment column. If you have hidden the Payment column from More > Settings > Delivery list displayed columns, you will not see it. On mobile, the Payment column is not displayed by default, so you need to add it from that setting.

Card Payment on Delivery (Ebriza POS Next)

What is it?

“Card on delivery” marks a delivery order that the customer will pay by card upon receiving it. The POS does not process the payment — it only records it on the receipt. The payment is collected by the courier using their own terminal at the time of delivery.

IMPORTANT: This is only available for customers using own delivery.

If orders for which you have already issued the fiscal receipt remain in the “Active” tab, first check who is handling the delivery of those orders - the behavior is completely different in the two situations.

If you are handling the delivery yourself, using your own delivery driver, or if the orders are being picked up by the customer from the location, this is the expected behavior. The order remains in “Active” until the delivery driver is assigned and the delivery is completed, or until the status is changed to “Picked up”. In the old application, the order disappeared from the list because it was closed earlier; in Ebriza POS NEXT, it remains visible until the delivery is actually completed.

If the delivery is handled by the platform's courier, this is not the expected behavior. In this case, the order should automatically move to “Closed” after the fiscal receipt is issued. Completely close the Ebriza POS application on the tablet - do not just minimize it; remove it from the recent apps list as well - then reopen it and check whether the order statuses are updated in the Deliveries menu. If the status still does not update after a full restart, contact us: this is something we need to check on our side, not a setting you need to change.

Do not try to “fix” such orders by manually assigning a delivery driver or marking them as “Picked up”. The “Picked up” status is only for orders picked up by the customer from the location; for an order delivered by the platform's courier, you do not need to check or confirm anything.

Attention: the delivery type cannot be determined from the platform name. On Glovo, Bolt Food, and Wolt, you can also have orders that you deliver yourself, using your own delivery driver. Check the order's “Delivery driver” column, which shows who is handling the delivery: the platform or the user you selected.

The restart steps are described in detail in the article “Delivery orders do not appear on the tablet after a power outage or internet interruption”.

How to use it?

If an order that the delivery platform shows as sent does not appear on the Deliveries screen, or if orders start appearing with a delay, first check whether there was a power outage, a voltage drop, or an internet interruption. After such an interruption, the connection through which the server sends new orders to the tablet may remain stuck, even if the tablet appears to be online.

The solution is to COMPLETELY close the Ebriza POS application (not just minimize it — remove it from the recent apps list as well) and reopen it. After reopening the app, orders received in the meantime should appear.

Then, also check the “Closed” tab, where an order received while the connection was stuck may already be listed.

For detailed steps, see the article “Delivery Orders Do Not Appear on the Tablet After a Power Outage or Internet Interruption”

Ebriza sends the delivery platform every status change for the order: accepted, in preparation, ready, handed over to the courier. The platform may fail to accept one of these updates, for example if the order had already been moved to another status on its side. In this case, the order continues normally in Ebriza, but the platform screen remains on the last status it accepted — which is why an order that has been completed and handed over to the courier on your side may still appear as “being prepared” on the platform.

The order in Ebriza is not affected: do not process it again and do not issue a second fiscal receipt. Check its workflow under the Closed tab and, if the situation occurs repeatedly, contact us with the order number from the platform and the date it was placed. Detailed steps are available in the article “The order still appears as ‘being prepared’ on the delivery platform, even though it is completed in Ebriza.”

The order reached the kitchen late / the order ticket was not printed from the start

If an order came into Ebriza at one time, but the order ticket went to the kitchen much later, first check whether it was a scheduled order: compare its delivery time with the time it was received and see whether it sat in the "Future" tab. On a scheduled order, the difference is normal — the order can only be sent to preparation after it moves to "Active" by itself, at least one hour before the delivery time. The detailed steps are in the article "The delivery order reached the kitchen late / the order ticket was not printed from the start (scheduled orders)".

[tags: deliveries, external integrations, external orders, external order, card payment on delivery, deliveries menu, where external integration orders appear, how to use the deliveries menu]