The Delivery menu is used for orders coming from outside Ebriza, through a delivery website/app. Integration with Ebriza is done via API.
DESCRIPTION
Once an order has been placed in the Delivery menu, it will be displayed in the following format:
Status – displays the order status: new, accepted, in preparation, prepared, picked up, out for delivery, delivered, rejected.
Order – displays the order number.
Provider – displays the source through which the order was received (Bolt Food, Glovo, Wolt, Deliverect, Gloria Food, manually added, etc.).
Livery – displays who performs the delivery: the delivery platform or the user selected by you, in the case of self-delivery.
Received – displays the time elapsed since the order was received.
Delivery client - the person who placed the order: name, phone number and delivery address.
Billing details - the company (or person) the fiscal receipt and the invoice are issued to, when it is not the delivery client. Empty if no company invoice was requested.
Total – displays the total order value.
Payment – displays the payment method. For orders received through an integration (Glovo, Bolt Food, Wolt, Deliverect, etc.), the payment method is the one the customer chose in the platform's app and it comes in with the order, so you don't need to select it. If it does need to be changed, you can edit it from the POS as long as the order is not paid, that is, before the fiscal receipt is issued – see "Editing an integration order before the fiscal receipt" below. For example, a Glovo order paid online in the Glovo app shows as “Bank transfer”, and one paid in cash to the courier shows as “Cash”. They appear the same way in Ebriza’s sales (the “Sales today” chart on the Dashboard and the reports), so a large “Bank transfer” amount on a day with many deliveries is normal and does not mean someone chose the wrong payment method. A red exclamation mark appears next to the payment icon on cash-payment orders that have not yet been collected – see “The red exclamation mark on cash-payment orders” below.
Group – displays the colour group assigned to the order. This column is visible when the colour grouping feature is enabled from POS Settings.
For own delivery and customer pickup, simply issuing the fiscal receipt does not remove the exclamation mark: the order remains active until handover, so the payment is still to be collected. For orders delivered by the platform, issuing the receipt moves the order directly to a closing status, so the exclamation mark disappears along with it.
An order received through an integration (Deliverect, Glovo, Bolt Food, Wolt) comes in with the payment method and the products the customer chose on the platform. As long as the order is not paid, that is, before you tap "Print fiscal receipt", you can edit it from the POS:
- How to change the payment method on a delivery order: open the order from the Deliveries menu and tap the pencil next to "Payment".
The list of payment methods opens, the same one as on a manually added order. Choose the method you want and tap Ok to save.
This also works on orders that arrived already paid from the platform, for example a Bolt Food order paid online, which shows "Bank transfer" and "Order paid". The method you choose replaces the existing payment for the full order amount, and the total stays the same.
If you want to split the payment across several methods, choose "Multiple payment methods" from the same list.
- Extra products (for example an extra drink or a forgotten product): open the order, tap "Products list", then add the products to the same order. There is no need to create a separate order.
- Then issue the fiscal receipt as usual, with "Print fiscal receipt".
On any delivery order, whether it comes from an integration, is added manually or is taken by phone through Caller ID, tapping "Payment" opens the same list of payment methods. The list also includes Cash on delivery and Card on delivery, as well as Bank transfer, for orders the platform settles through the bank.
The difference is that on an integration order you don't need to choose anything, because the payment already comes from the platform. Change the method only if needed, and only before you issue the fiscal receipt.
The order list has two client columns: Delivery client (the person who placed the order and their contact details) and Billing client (the company the invoice is issued to, empty if there is none). Like the other list columns, you can show or hide them from the settings.
USAGE
1. Order Already Registered in the Delivery Menu
As a first step, click on the order, then choose one of the following 3 options:
Accept order
Redirect (choose this option when the order needs to be sent to one of the account's other locations; see "Redirecting an order to another location" below)
Decline order
Who can reject or cancel a delivery order?
These actions can be performed by any employee with POS access. Changing the order status does not go through the POS Manager restrictions and does not check the POS Managers list, and at this time there is no setting in Ebriza that can restrict the cancellation of a delivery order.
What can be restricted, however, are the actions performed on the order receipt. If, in the administration account (Account Settings - Company Settings - POS Settings), you have enabled Restrict product voiding and set it to Manager only, a user who is not in the POS Managers list will need a manager's PIN to remove a product from a delivery order, just as they would on a table receipt. The same applies to restricting discounts and product transfers.
Redirecting an order to another location
With Redirect you move a delivery order to another location of the same account, for example when it came in at the wrong location. Open the order, tap Redirect (or long-press the order > Modify status > Redirect) and choose the location. The order disappears from your list and appears in the Delivery menu of the chosen location.
The option is available only if all of the conditions below are met:
• The setting is turned on in the admin account: Account Settings > Company Settings > POS Settings > "Delivery order redirect button", checkbox "Show the order redirect button". The setting is off by default. After you turn it on, reopen the app on the tablet.
• The account has at least one more location besides the tablet's location.
• The order is still New or Accepted. Once you have tapped Send to preparation or Print fiscal receipt, the order can no longer be redirected, and the option appears inactive (greyed out).
Auto-accepted orders go straight into preparation, so they cannot be redirected. If an order needs to be moved to another location, redirect it before Send to preparation. An order that has already passed this step can no longer be moved.
A preparation time given before Redirect stays on the order, and the receiving location is not asked again at Send to preparation. On delivery-platform orders you give it at Accept order, when the brand is set to "When accepting the order". On an order added manually, which comes in already accepted, you give it by tapping the "Preparation time" card in the order.
Redirecting is available only in Ebriza POS NEXT.
After accepting the order, the next step is to choose one of the following options: Send to preparation or Print fiscal receipt.
If you select Send to preparation, the order will be sent to the order printers or to the Kitchen Display Screen.
*Note: If the customer requests a receipt or invoice issued to a company, do not edit or replace the delivery client. Tap the Billing details card, choose Add billing client and search for the company by VAT ID or name, or add it as a new client. If the customer left their VAT ID in the order comments, the form opens with it already filled in. The person stays on the order as the delivery client, and the fiscal receipt and the invoice are issued to the company.
Glovo and Wolt orders where the customer asked for a company invoice, and orders from your own website with "Bon fiscal pe firmă" (company receipt), arrive with Billing details already filled in.
Add the company before issuing the fiscal receipt: the receipt will be issued to the legal entity, and you can then issue the invoice directly from the POS. Detailed steps are in the article "Adding a New Customer in POS / VAT ID on Receipt [Ebriza POS NEXT]".
The order appears as ready or delivered on the platform much earlier than it actually is
If orders on the platform change to ready, out for delivery, or delivered a few seconds after acceptance, couriers arrive too early and
IIf you select Issue Fiscal Receipt, the order will be sent to the order printers or Kitchen Display Screen, and the fiscal receipt will be issued. What happens to the order in the list afterwards depends on who handles the delivery:
Delivery handled by the platform, using its courier: the order automatically moves from the “Active” tab to the “Closed” tab. Issuing the receipt automatically triggers the handover to the courier, and the order reaches the “Out for delivery” status, which is a closing status. You do not need to check or confirm anything manually.
Own delivery, using your own delivery driver: the order remains in the “Active” tab after the receipt is issued. The receipt is issued first, the delivery driver is assigned afterwards, and the order is closed once the delivery is completed. The next step is “Manage delivery driver”.
Customer pickup from the location: the order remains in the “Active” tab until you set its status to “Picked up” when handing it over to the customer.
*Note: The pickup status for delivery platform couriers is sent when you select Print Receipt.
The payment method is chosen by hand only on delivery orders that do not come from an integration: the order added manually in Ebriza and the phone order taken through Caller ID. Open the order, go to the payment options and pick the method you need from the full "Pay by other methods" list – including Cash on delivery and Card on delivery (for example Bank transfer, for the orders the platform settles by bank).
The steps above are for Ebriza POS NEXT. If you use Ebriza POS (the old app), the steps and the labels are different – there, the payment method is called “Virament bancar” (Bank transfer) and it is chosen from the three dots in the bottom-left corner > “Payment options”. See the article “Managing Glovo orders [Ebriza OLD POS]”.
When you are asked for the preparation time
Preparation time: when the POS asks you for it, what each platform receives and their limits — see the article "Preparation time on delivery orders".
When the brand is set to "When accepting the order":
- The preparation times window opens as soon as you tap "Accept order", before the order status changes.
- If you pick a time and save, the order is accepted with that time, and the time is sent to the delivery platform. At "Send to preparation" you are no longer asked anything – neither you, nor the colleague who picks up the order on another device.
- If you close the window with X or with the back button, the order is accepted anyway, without a preparation time. This is not an error. The time will be requested later, mandatorily, at "Send to preparation".
- For orders scheduled in the future, the delivery time requested by the customer does not change.
- For automatically accepted orders you are not asked anything, either at acceptance or when sending to preparation: the order comes in already accepted, with the default time set on the brand.
Why this option exists: for Wolt, Bolt Food, Glovo and Deliverect, the preparation time only reaches the platform together with the acceptance of the order. A time filled in at "Send to preparation" stays only in Ebriza.
Orders added manually in the POS have no acceptance step, so the preparation time can be given from the order's "Preparation time" card, as long as the order has not been sent to preparation. If you gave it there, you are not asked again at "Send to preparation". If not, it is asked mandatorily at "Send to preparation", as before. Phone orders (Caller ID) and delivery-platform orders do not have this card; they follow the rules above.
2. Future Orders
Orders scheduled for a later delivery time are shown in the Delivery menu, in the "Future" tab, which also has a counter. They move automatically to the "Active" tab at least one hour before the delivery time; if the preparation time set is longer than an hour, they move earlier, exactly that amount of time before the delivery. You do not have to move anything manually.
While the order is in "Future", the only action allowed on it is Accept order. "Send to preparation" and "Issue fiscal receipt" are not available yet, and the POS answers "This action is allowed for a future order only one hour before the scheduled time." This means the order ticket does NOT go to the kitchen when the order is received, but only after the order becomes active, close to the delivery time. This is the normal behaviour of scheduled orders, not a delay.
You will be notified about Wolt/Bolt orders scheduled in the future. You need to accept them immediately, otherwise they will be cancelled and the store will be closed.
Orders for which you have issued the fiscal receipt are shown in the Delivery menu, the Closed section.
Orders for which you have printed the fiscal receipt will be displayed in the Delivery menu, under the Closed section.
Orders for which you have issued the fiscal receipt move to the “Closed” section only if the delivery is handled by the platform. For own delivery or customer pickup, they remain in “Active” until the delivery is completed or until the status is changed to “Picked up”, respectively.
3. Pause orders temporarily and Auto accept orders
The top bar of the Deliveries section has two separate buttons, both with the delivery-truck icon: "Pause orders temporarily", to stop or restart orders, and "Auto accept orders", to turn on automatic acceptance. Each button opens its screen directly. On narrower screens (for example a phone or a tablet held upright), both options appear by name in the three-dot menu at the top right.
4. Order Filtering
Filtering is done using three tabs- Active, Future, Closed:
-Active – Orders currently in progress (new, accepted, in preparation, ready, assigned to a courier, etc.).
The easiest way to see who is doing the delivery is to open the order: tap it in "Deliveries" and look at the courier, the status and the available buttons. If the courier shows "Unassigned", the order doesn't have a delivery assigned yet. Most of the time it's an order you deliver yourself, with your own staff, even if it came from Bolt Food, Glovo or Wolt. Tap "Unassigned" (or "Manage courier" in the order's quick actions) and select the user who is doing the delivery. You can do this after the receipt has been issued as well. The fact that other orders from the same platform closed on their own doesn't mean there's a problem: those were delivered by the platform's courier.
-Future – orders scheduled for later (the tab also has a counter); they move automatically to "Active" at least one hour before the delivery time, or earlier if the preparation time set is longer than an hour
4.Snooze orders:
You have the option to stop orders separately for each delivery platform or stop them all simultaneously.
Pause orders temporarily - Displays only the delivery platforms that support this functionality.
Automatic Acceptance - With automatic acceptance enabled, delivery orders are automatically accepted and sent to the order printers or Kitchen Display Screen, without requiring manual employee intervention. Auto-accept is set for each brand separately: on the Auto accept orders screen every brand appears on its own row with its own switch, so if you have several brands on the same platform you have to turn it on for each of them. A brand that has no setting of its own follows the setting configured at the level of the delivery app, and the switch in the POS shows you that brand's actual state, including such an inherited setting. The details, and what to do when a brand shows a state that does not match, are in the article "How do I stop the order flow during busy periods? [Ebriza New POS]".
5. Assigning a Colour Group
If the Group option is enabled, you can assign a colour to each delivery order to organise them visually in the orders list.
Tap the colour circle in the Group column next to the order. The Allocate to an order group screen will open, where you can choose one of the available colours: Blue, Purple, Violet, Yellow, Orange, Red, Green. Select No colour code to remove the current grouping from the order.
Phone orders (Caller ID) in the Delivery menu
An order taken over the phone through Caller ID goes straight into the Delivery menu, in the Supplier column, next to the orders that come from integrations. Unlike those, there is no delivery platform behind it to notify, so you can change it freely, exactly like an order added manually from the POS.
What you can do on a phone order:
The order opens directly on the Products tab, because it arrives with no products. Your first step is to add the products the customer ordered.
After you tap Accept order, the Courier card becomes active and you can choose Personal pickup, Own fleet (and the user who delivers) or an installed fleet app. While the order is still in the New status, the Courier card does nothing — exactly like an unaccepted Wolt, Glovo or Bolt Food order. This is not an error: you accept the order first, then you choose the courier.
Payment opens the full "Pay by other methods" list, with every method, including Cash on delivery and Card on delivery.
You can add a tip and you can change the order's delivery time.
You no longer get the "you are changing the provider's order" warning, because there is no external provider. When you remove a product, you get the usual void confirmation.
These behaviours also apply to the phone orders that already exist in your account. There is nothing to enable and there is no new setting for them.
Red exclamation mark on cash payment orders
In the delivery orders list, a red exclamation mark appears in the Payment column, in front of the payment method icon. It marks orders where the money is due to be collected in cash and has not yet been collected, so you can see at a glance which orders require payment upon delivery without opening each order.
It is exactly the same red mark that you see inside the order, next to the message “Order is not paid”.
The mark appears only when all of the following conditions are met:
The order is still open, meaning it is on the Active or Future tab.
The order has a single payment method.
Tapping Payment opens the full "Payment methods" list, with all methods, including Cash on delivery and Card on delivery.
The mark does NOT appear in the following situations:
For Card on Delivery, online card, bank transfer, meal vouchers, or any other payment method that is not cash.
For orders with payment split across multiple methods – these keep the multiple-payment icon and are not marked, even if one of the payment methods is cash.
For orders with no payment method set.
On the Closed tab – orders there have already been handed over, so the money is considered collected.
The mark disappears automatically when the order reaches a closing status: Picked Up, Out for Delivery, Delivery Completed, or Cancelled. Important: issuing the fiscal receipt by itself does not remove the mark – the order remains active until it is handed over, so the money is still due to be collected.
You do not need to activate anything for this marking; there is no separate setting, and no new text appears on the screen. Orders that are not paid in cash look exactly as they did before.
The mark is displayed inside the Payment column. If you have hidden the Payment column from More > Settings > Delivery list displayed columns, you will not see it. On mobile, the Payment column is not displayed by default, so you need to add it from that setting.
Card Payment on Delivery (Ebriza POS Next)
What is it?
“Card on delivery” marks a delivery order that the customer will pay by card upon receiving it. The POS does not process the payment — it only records it on the receipt. The payment is collected by the courier using their own terminal at the time of delivery.
IMPORTANT: This is only available for customers using own delivery.
Orders remain in “Active” even though I have issued the fiscal receipt
If orders for which you have already issued the fiscal receipt remain in the “Active” tab, first check who is handling the delivery of those orders - the behavior is completely different in the two situations.
If you are handling the delivery yourself, using your own delivery driver, or if the orders are being picked up by the customer from the location, this is the expected behavior. The order remains in “Active” until the delivery driver is assigned and the delivery is completed, or until the status is changed to “Picked up”. In the old application, the order disappeared from the list because it was closed earlier; in Ebriza POS NEXT, it remains visible until the delivery is actually completed.
If the courier shows the platform (the delivery is done by the platform's courier), this is not the normal behaviour. In that case the order should move to "Closed" on its own after the receipt is issued. Close the Ebriza POS app on the tablet completely - not just minimised, but also removed from the recent apps list - then reopen it and check whether the order status updates in the Deliveries menu.
If the status still doesn't update after a full restart, write to us and send us a screenshot of the open order: this is something for us to check, not a setting for you to change.
Don't try to "fix" an order delivered by the platform's courier by manually assigning a courier to it or marking it as "Picked up". Manual assignment is the right step only when the courier shows "Unassigned" and you are doing the delivery yourself.
Attention: the delivery type cannot be determined from the platform name. On Glovo, Bolt Food, and Wolt, you can also have orders that you deliver yourself, using your own delivery driver. Check the order's “Delivery driver” column, which shows who is handling the delivery: the platform or the user you selected.
The restart steps are described in detail in the article “Delivery orders do not appear on the tablet after a power outage or internet interruption”.
How to use it?
Open the delivery order.
Go to payment options.
Select “Card on delivery” and confirm the amount.
Issue the receipt.
The Order Does Not Appear in the Deliveries List
If an order that the delivery platform shows as sent does not appear on the Deliveries screen, or if orders start appearing with a delay, first check whether there was a power outage, a voltage drop, or an internet interruption. After such an interruption, the connection through which the server sends new orders to the tablet may remain stuck, even if the tablet appears to be online.
The solution is to COMPLETELY close the Ebriza POS application (not just minimize it — remove it from the recent apps list as well) and reopen it. After reopening the app, orders received in the meantime should appear.
Then, also check the “Closed” tab, where an order received while the connection was stuck may already be listed.
For detailed steps, see the article “Delivery Orders Do Not Appear on the Tablet After a Power Outage or Internet Interruption”
Status on the platform differs from the status in Ebriza
Ebriza sends the delivery platform every status change for the order: accepted, in preparation, ready, handed over to the courier. The platform may fail to accept one of these updates, for example if the order had already been moved to another status on its side. In this case, the order continues normally in Ebriza, but the platform screen remains on the last status it accepted — which is why an order that has been completed and handed over to the courier on your side may still appear as “being prepared” on the platform.
The order in Ebriza is not affected: do not process it again and do not issue a second fiscal receipt. Check its workflow under the Closed tab and, if the situation occurs repeatedly, contact us with the order number from the platform and the date it was placed. Detailed steps are available in the article “The order still appears as ‘being prepared’ on the delivery platform, even though it is completed in Ebriza.”
The order reached the kitchen late / the order ticket was not printed from the start
If an order came into Ebriza at one time, but the order ticket went to the kitchen much later, first check whether it was a scheduled order: compare its delivery time with the time it was received and see whether it sat in the "Future" tab. On a scheduled order, the difference is normal — the order can only be sent to preparation after it moves to "Active" by itself, at least one hour before the delivery time. The detailed steps are in the article "The delivery order reached the kitchen late / the order ticket was not printed from the start (scheduled orders)".
Order with an issued fiscal receipt that is no longer collected
If you already issued the fiscal receipt for a delivery order and the order is no longer collected by the courier or the customer, do not leave it as it is: the sale shows up in the Z report. Cancel the order from the Administration section, in Sales: open the order and choose Cancel. Ebriza automatically generates the cancellation report (proces-verbal), which you keep together with that day's Z report. The full steps are in the article "How can I cancel a receipt".
[tags: deliveries, external integrations, external orders, external order, card payment on delivery, deliveries menu, where external integration orders appear, how to use the deliveries menu,bank transfer delivery orders]