The Delivery menu is used for orders coming from outside Ebriza, through a delivery website/app. Integration with Ebriza is done via API.
DESCRIPTION
Once an order has been placed in the Delivery menu, it will be displayed in the following format:
Status – displays the order status: new, accepted, in preparation, picked up, out for delivery, delivered, rejected.
Order – displays the order number.
Provider – displays the source through which the order was received (Bolt Food, Glovo, Wolt, Deliverect, Gloria Food, manually added, etc.).
Livery – displays who performs the delivery: the delivery platform or the user selected by you, in the case of self-delivery.
Received – displays the time elapsed since the order was received.
Client – displays the customer’s name and phone number.
Total – displays the total order value.
Payment – displays the payment method. For orders received through an integration (Glovo, Bolt Food, Wolt, etc.), the payment method is the one selected by the customer in the platform’s app and is sent together with the order; it cannot be selected or changed from the POS. A red exclamation mark appears next to the payment icon on cash-payment orders that have not yet been collected – see “The red exclamation mark on cash-payment orders” below.
Group – displays the colour group assigned to the order. This column is visible when the colour grouping feature is enabled from POS Settings.
Metoda de plată pe o comandă din integrare: nu trebuie să o selectezi. Comanda intră în Ebriza cu plata deja aleasă de client în aplicația platformei, așa că după ce accepți comanda apeși direct „Emite bon fiscal”. Dacă încerci să schimbi plata pe o comandă deja plătită, POS-ul răspunde „Comandă plătită – Nu poți face această modificare la o comandă plătită”; nu este o eroare, este comportamentul normal.
Metoda de plată se alege de mână doar pe o comandă de livrare adăugată manual în Ebriza: deschizi comanda, intri în opțiunile de plată și alegi metoda dorită (de exemplu Transfer bancar, pentru comenzile pe care platforma le decontează prin bancă).
USAGE
1. Order Already Registered in the Delivery Menu
As a first step, click on the order, then choose one of the following 3 options:
Accept order
Redirect (choose this option when the order must be sent to one of the multiple locations in Ebriza)
Decline order
Who can reject or cancel a delivery order: these actions can be performed by any employee with POS access. The POS Manager restrictions and PIN requirement (Account Settings → Company Settings → POS Settings) apply only to receipts and products handled in POS and do not cover orders received from delivery platforms. At this time, Ebriza has no setting that can restrict the cancellation of a delivery order.
After accepting the order, the next step is to choose one of the following options: Send to preparation or Print fiscal receipt.
If you select Send to preparation, the order will be sent to the order printers or to the Kitchen Display Screen.
*Note: If the customer requested an invoice, you can change the client type from individual to company by pressing and holding “Client” for 2 seconds. The fiscal receipt will be printed for a legal entity, and afterward you can issue the invoice directly from the POS by following the steps from the related article.
If you select Print Fiscal Receipt, the order will be sent to the order printers or to the Kitchen Display Screen, the fiscal receipt will also be printed, and the order will be closed.
*Note: The pickup status for delivery platform couriers is sent when you select Print Receipt.
The steps above are for Ebriza POS NEXT. If you use Ebriza POS (the old app), the steps and the labels are different – there, the payment method is called “Virament bancar” (Bank transfer) and it is chosen from the three dots in the bottom-left corner > “Payment options”. See the article “Managing Glovo orders [Ebriza OLD POS]”.
2. Future Orders
Orders scheduled for a later date will be displayed in the Delivery menu, under the Future section.
Orders will be moved to the Active section one hour before their delivery time.
You will receive notifications for future Wolt/Bolt orders. These must first be accepted; otherwise, they will be canceled and the store will be closed.
Orders for which you have printed the fiscal receipt will be displayed in the Delivery menu, under the Closed section.
3. Delivery Options
Press the three dots in the upper-right corner and select Delivery Options to stop/restart orders or enable automatic order acceptance.
4. Order Filtering
Filtering is done using three tabs- Active, Future, Closed:
-Active – Orders currently in progress (new, accepted, in preparation, ready, assigned to a courier, etc.).
-Future – Orders scheduled for a later time (this tab also displays a counter). They are automatically moved to Active a few hours before the scheduled delivery time.
-Closed – Completed or cancelled orders.
4.Snooze orders:
You have the option to stop orders separately for each delivery platform or stop them all simultaneously.
Stop/Restart Orders - Displays only the delivery platforms that support this functionality.
Automatic Acceptance - With automatic acceptance enabled, delivery orders are automatically accepted and sent to the order printers or Kitchen Display Screen, without requiring manual employee intervention.
5. Assigning a Colour Group
If the Group option is enabled, you can assign a colour to each delivery order to organise them visually in the orders list.
Tap the colour circle in the Group column next to the order. The Allocate to an order group screen will open, where you can choose one of the available colours: Blue, Purple, Violet, Yellow, Orange, Red, Green. Select No colour code to remove the current grouping from the order.
Red exclamation mark on cash payment orders
In the delivery orders list, a red exclamation mark appears in the Payment column, in front of the payment method icon. It marks orders where the money is due to be collected in cash and has not yet been collected, so you can see at a glance which orders require payment upon delivery without opening each order.
It is exactly the same red mark that you see inside the order, next to the message “Order is not paid”.
The mark appears only when all of the following conditions are met:
The order is still open, meaning it is on the Active or Future tab.
The order has a single payment method.
That payment method is Cash or Cash on Delivery.
The mark does NOT appear in the following situations:
For Card on Delivery, online card, bank transfer, meal vouchers, or any other payment method that is not cash.
For orders with payment split across multiple methods – these keep the multiple-payment icon and are not marked, even if one of the payment methods is cash.
For orders with no payment method set.
On the Closed tab – orders there have already been handed over, so the money is considered collected.
The mark disappears automatically when the order reaches a closing status: Picked Up, Out for Delivery, Delivery Completed, or Cancelled. Important: issuing the fiscal receipt by itself does not remove the mark – the order remains active until it is handed over, so the money is still due to be collected.
You do not need to activate anything for this marking; there is no separate setting, and no new text appears on the screen. Orders that are not paid in cash look exactly as they did before.
The mark is displayed inside the Payment column. If you have hidden the Payment column from More > Settings > Delivery list displayed columns, you will not see it. On mobile, the Payment column is not displayed by default, so you need to add it from that setting.
Card Payment on Delivery (Ebriza POS Next)
What is it?
“Card on delivery” marks a delivery order that the customer will pay by card upon receiving it. The POS does not process the payment — it only records it on the receipt. The payment is collected by the courier using their own terminal at the time of delivery.
IMPORTANT: This is only available for customers using own delivery.
How to use it?
Open the delivery order.
Go to payment options.
Select “Card on delivery” and confirm the amount.
Issue the receipt.
The Order Does Not Appear in the Deliveries List
If an order that the delivery platform shows as sent does not appear on the Deliveries screen, or if orders start appearing with a delay, first check whether there was a power outage, a voltage drop, or an internet interruption. After such an interruption, the connection through which the server sends new orders to the tablet may remain stuck, even if the tablet appears to be online.
The solution is to COMPLETELY close the Ebriza POS application (not just minimize it — remove it from the recent apps list as well) and reopen it. After reopening the app, orders received in the meantime should appear.
Then, also check the “Closed” tab, where an order received while the connection was stuck may already be listed.
For detailed steps, see the article “Delivery Orders Do Not Appear on the Tablet After a Power Outage or Internet Interruption”
[tags: deliveries, external integrations, external orders, external order, card payment on delivery, deliveries menu, where external integration orders appear, how to use the deliveries menu]