How do I enable sound notifications for delivery orders?
If the Ebriza app doesn't ring when receiving an order from Wolt or Bolt, follow these steps to enable sound notifications:
On Ebriza POS NEXT: open the POS, select More, then Settings, and go to the Delivery Service group.
Enable New order sound notification. This is the step that resolves the issue: by default, this setting is disabled, and when it is disabled, the sound is only played while the Deliveries screen is open on the tablet.
Optionally, also enable Unaccepted order sound notification for a repeated sound alert every minute while there is a new unaccepted order.
Also check, under Settings, in the General notifications group, that Notification sound alert is enabled. This is the app's general sound switch: if it is turned off, no sound will be played, regardless of how well the delivery notification settings are configured.
Make sure the tablet volume is turned all the way up and that silent mode is not enabled.
Check in the Deliveries section of the POS that the restaurant is active.
On the older version of the Ebriza POS app, the same options can be found in the main menu (the four lines in the top-left corner), under Settings → POS Settings, with the names Always notify delivery orders and Notify delivery orders every minute.
Edge case — automatic acceptance disables sound notifications
If you have automatic order acceptance enabled (see the Wolt or Bolt Food articles for details), the app will NOT ring when a new order arrives. Expected behavior: the order is accepted automatically and the order receipt prints directly to the printer or Kitchen Display Screen, with no manual intervention.
Why don't I always hear the sound, even though it usually rings?
If Always notify delivery orders is not checked, the sound only plays while the Deliveries screen is the one open on the tablet.
As soon as you leave the Deliveries screen — for example you open an order's detail to check the items, or switch to Tables, Receipts or Settings — the sound notification no longer triggers. Orders arriving during that time still show up in the list, but you won't be alerted by sound, and the sound is not replayed when you return to the Deliveries screen.
This is why we recommend enabling Always notify delivery orders on every tablet that handles delivery orders: with it checked, the sound plays on any screen in the app.
Settings are per tablet, not per account:
All the options above are saved locally on the device where you enabled them. If you have multiple tablets receiving delivery orders, you need to enable them on each tablet separately. This means that “one tablet makes a sound and another one doesn’t” is expected behavior, not a malfunction, and there is no equivalent of these switches in Control Center.
[sount notifications for delivery, ring for delivery order]