If the Restricting product voids option is enabled, both swiping left and voiding from the three-dot menu require a POS Manager's PIN. The “Void product?” confirmation appears before the PIN screen — if you cancel at that point, no manager is prompted.
Check out a quick list of actions you can apply to products marked in Ebriza POS:
How can I add notes to products?
To add notes, press and hold the desired product, select “Apply product notes”, write the note, and save it. The note will then be displayed under the product.
Available only for products in the active session (before OK): Edit product, Delete product, Add notes to product;
Available only for products already sent to the kitchen (after OK): Void product, and by swiping left, the void button appears instead of the delete button;
Available at any time, including after the order has been sent to the kitchen: Duplicate product, Apply discount to product, and swipe right to increase the quantity.
In the Edit Product window, click directly on the number next to the Quantity field and enter the quantity — the fastest way when you need a large quantity, without having to press + ten times.
When you click on the quantity number, the “Set Value” dialog opens with the current value already filled in. Delete it, enter the desired quantity, and press OK. The dialog accepts whole numbers only. If you enter a decimal number, a number outside the allowed limits, text, or leave the field empty, the dialog closes and the quantity remains unchanged — without displaying an error message. The + and − buttons continue to work exactly as before.
Swipe right is not available on every receipt line. The green + button does not appear, and nothing happens if you swipe right on a product that has a note attached, on discount or promotion lines, on tip and voucher lines, or on modifier lines. For these situations, use press and hold on the product → Edit product (while the product is in the active session) or select the product again from the menu.
2. How can I increase the quantity of products added to the list?
Attention: the Edit product window applies only to products in the active session. If you have left the table and the order has already been sent to the kitchen, the Edit product option appears greyed out, with a lock icon, for that product.
Swipe right works even after the order has been sent to the kitchen. Swipe right on the product that has already been sent, the green + button appears, and a new line with the same product is added to the receipt. The line that was already sent remains unchanged, and at the next save to the kitchen and on the KDS, only the newly added quantity is sent — the product sent the first time is not sent again. If you swipe right again, the new line increases; a third line does not appear. A POS Manager PIN is not required for this action.
Attention: The Edit Product window can also be used to decrease the quantity, either by pressing − or by directly entering a smaller number. If the Restrict Product Voids option is enabled from the administration account, you will be asked for a POS Manager PIN when saving a quantity decrease, regardless of whether you decreased it using − or by typing the new quantity. Increasing the quantity remains unrestricted.
3. How can I remove a product that has already been marked as ordered?
If the products have already been marked on the table and saved, you will need to go to the button with the 3 dots next to the payment buttons. Tap on it and then click on Void products.
A new window will pop up with the items on your receipt. To remove a product, click the + button next to it and save it with the blue Save button.
If the Restricting product voids option is enabled, both swiping left and voiding from the three-dot menu require a POS Manager's PIN. The “Void product?” confirmation appears before the PIN screen — if you cancel at that point, no manager is prompted.
4. When does the app ask me for a POS Manager's PIN?
If the Restricting product voids option is enabled in the administration account (Account settings -> Company settings -> POS settings), the app asks for a POS Manager's PIN for any action that removes a product from the receipt or decreases its value: swiping left, press and hold -> Delete product / Void product, decreasing the quantity from Edit product, removing a priced modifier from Edit product, and voiding from the three-dot menu.
Actions that do not decrease the value of the receipt remain unrestricted: swiping right, increasing the quantity, adding notes, the serving order, and adding a modifier. Deleting tip, voucher, or discount lines does not require a PIN. POS Managers are never asked for a PIN.
5. How do I correct a product quantity after the order has been sent to the kitchen?
Products sold by kg or per 100 g
For products that are weighed after preparation (fish, meat, seafood, cakes sold by kg), you usually enter an estimated quantity, send the order to the kitchen, and find out the actual quantity after weighing. At that point, the product is no longer in the active session, so you can no longer edit its quantity using Modify product.
You have two correct options:
Add a new line with the difference. The quickest way is to swipe right on the product that has already been sent, directly from the receipt, and a new line with the same product is added. You can also select the same product again from the menu, with the missing quantity. In both cases, the receipt will contain two lines with the same product, but the total and total quantity will be correct, and only the difference will be sent to the kitchen. A PIN is not required.
Void the product and mark it again with the exact quantity, if you want to have a single line for the product on the receipt. Press and hold the product, select Void product (or swipe left and then tap the void button), and confirm. Then mark the product again using the weighed quantity.
If you choose the void option, keep three things in mind: if the Product void restriction option is enabled in the administration account, the app will require a POS Manager's PIN; the voided product remains recorded and can be seen in the list of voided products; and the next time the order is saved, a new kitchen order ticket will be printed, including the voided item. It is therefore a good idea to notify the kitchen staff so they do not prepare the product a second time.
If the product can be weighed before sending the order, enter the exact weight directly.