Now you can choose what types of receipts you want each non-fiscal printer to print, as well as for which rooms and tags they should be printed.
To set the printing rules for printers, follow the steps below:
1. Go to the Devices section
2. From the list, click on the non-fiscal printer you want
3. Go to the Print Rules section - Configure print rules
4. Select the types of receipts you want the printer to issue by checking the options on the page— print bill, preparation order, delivery bill, order cancellation bill
NEW: For the preparation order, you can choose which rooms to print on and which product tags to include.
IMPORTANT: You can ONLY add these print settings for rooms and tags to preparation orders.
Now that you've selected the options you want, all you have to do is click the Save button at the bottom.
To change the font on your receipts, follow the steps below:
Go to the Others section.
Open Settings → Receipt templates.
In the window that opens, select the receipt you want to change the font for:
Bill
Delivery
Preparation
Preparation cancellation
Adjust the font, then tap Save.
Edge Cases:
Troubleshooting: order receipt doesn't print
Issues usually come from incorrectly configured tags or improper printer configuration. Follow the steps below:
1. Check product tags
Go to Catalog and make sure each product has the correct tag for its preparation area (e.g. kitchen), without diacritics, extra spaces, or spelling variations.
2. Check printer settings
Go to Devices and select the relevant printer. In Print Rules, enter the exact same tag used in the Catalog (e.g. kitchen). Tags in the Catalog must be identical to those in the printer settings for routing to work correctly.
3. Button with mixed products (food + drinks)
When a product has the kitchen tag, it will be printed automatically on the non-fiscal printer configured with the same tag, even if it was added from a button that also contains drink products. Just verify tag consistency.
4. If there was a recent power outage
Printers may have changed their IP address after a power outage. Go to Devices, delete the existing printers (long-press on each), then add them again using Add Device, selecting the correct model.
5. Products added as a modifier / option, or as an attribute on a delivery order
A product added as a modifier option, or received as an attribute of an order coming from the delivery apps (Wolt, Bolt, Glovo and so on), is routed by its own tags, not by the tags of the main product on that line. If that product has its own tag (for example bar), it prints on the printer configured with that tag, even when the main product has a different tag (for example kitchen). If its tag is set on several printers, the product appears on each of them. If that product has no tag at all, it stays listed under the main product, on the same receipt as before.
Important: if you put a tag on a product you use as a modifier option, make sure you also have a printer (or a KDS rule) configured with that tag. Otherwise the product no longer appears on the main product's receipt and is not printed anywhere. If you want the option to print together with the main product, either leave it without a tag, or add its tag to the main product's printer as well.
The same routing rule applies to order cancellation receipts, to orders sent to the Kitchen Display Screen, and to product labels.
For Ebriza POS application version only:
Why don't order tickets print for tables in a newly created room?
This happens when you have room-based print rules set, and the room you want order tickets printed for is not ticked.
Do the following:
Go to POS Settings → Printers and Peripherals.
Select the printer.
Under Print rules - printer rooms, add the room you want order tickets printed for.
Save.
[tags: printing rules, room-based printing, tag-based printing, order receipt printing, bill printing, preparation receipt, order receipt, bill, delivery order receipt]